After my bad experience (see my MVD NOW) review I opted to come here to transfer my Washington…read moreState license. They only take appointments but you can make them in advance or on the kiosks in the lobby for a later time that day. At first it's a chaotic scene and there's no one there to tell you how to check in. But it becomes apparent pretty quicly. Unfortunately there's really no explanation how to use the kiosks and a large number of confused people trying to use one of the two machines. I'm fortunate because I worked in tech for 30 years and am comfortable with computers. But the elderly and non native English speakers in front of me could have used a friendly face to help them out. Appointment is a bit of a misnomer, it's more like a window. My appointment was at 10 and once I got my number it was another good 20 minutes before I was called. But the TV system is clear and lets you know where you are in the order. The clerk who helped my was sufficiently friendly and quickly walked me through the process and I was out of there about 45 minutes after checking in. DMVs are one one of those strange places, like jury duty where you see all types of people. I heard at least two people yelling at the clerks for no apparent reason. Come on, try to be nice, they're doing the best they can in a chaotic environment.

Excellent service . In and out relatively fast with questions answered . Helpful staff. Overall it…read morewas fun

I would like to take a moment to share a positive experience I had at the MVD today. While we often…read morehear about challenges or negative experiences, my visit was exceptionally smooth and efficient. The clerk, whose initials are JL, was professional, courteous, and very friendly throughout the entire process. She made the experience straightforward and pleasant. I truly appreciate the level of customer service she provided and wanted to ensure her professionalism is recognized.

My first visit to this location could not have been better. The agent with whom I had the pleasure…read moreto work, Esther, was highly efficient, professional, and truly kind. She made my rather confusing situation - two addresses - completely straightened out in a matter of minutes. I hear chronic complaints from neighbors about the poor state of affairs at our MVD offices. Too bad - I saw only efficient staff working together. All the complainers need to go see Esther!! Thanks for making my visit so grand!

Neli was super helpful! I have been trying to get my Real ID forever and keep having problems…read more She sorted everything out - and also fixed a long standing issue with my voter registration! Who knew a visit to the DMV Ciuld be so exciting! Neli was friendly, competent and efficient.

I've been in 5 times to try and transfer my title from out of state and register my car. Despite…read morebrinign in my car title, the Lomas office claims that they cannot "verify" the title and they keep getting a "hard stop" from the state where it was issued. I called said state DMV office and they informed me that my title is showing up in the national data base. I have gone into MVD now, called and emailed multiple times to try to complete my registration and they refuse to call or email me back. I have reached out to my local legislator to make a complaint as this agency is keeping me from registering my car. I say skip the convenience and go to the state office or maybe try their competitor MVD express. If I could give this place no stars I would.

This location gets a 5 star review because of their attitude and continued attempts to help me get…read moremy license. Due to a DUI in So Cal almost 9 years ago there were many "glitches" with communication to and from Santa Fe. The DUI process is very difficult here. It was good to have an independent company on my side with all. As we didn't have an option of a private company at CA DMV it's refreshing to be able to go to a nice clean office with very short waits. If you want to understand the difference watch the Big Bang episode where Sheldon goes to DMV. A big thank you to the staff even when I was let's just say NOT happy.

I made an appointment online, but still waited for 40 minutes to be seen. The clerk was…read moreunapologetic, and in addition I left without the driver's license over an issue not even previously explained. Go ANYWHERE ELSE!

If you value your time, do not bother going here as they will give you the run around! We…read morepurchased a vehicle out of state and were told they needed both the title and a bill of sale. Returned the second time with all requested paperwork but they could not do the registration as we needed a NM bill of sale. They charged us nearly $50 for a VIN inspection, and advised us to go to the state DMV. We were told that if the service we paid for was not accepted by the state, they would refund the fee. At the state DMV, the MVD express VIN inspection was not accepted as it was not completely filled out. All other paperwork, which MVD express had told us was not adequate, was accepted and the vehicle was registered. I returned to MVD express ( my 4th time there) to obtain a refund and was told that I should have brought the VIN inspection back so they could complete the missing information. I told them it was a non issue, was told refund would be made by check, but as the receipt was made out to my husband (who was not present this time), even though I had paid with my credit card, they could not process the refund! I called their service number and put in a complaint-was told I would get a call back- but have not heard anything since. Pure incompetence! Will never use this business again and am telling everyone I know to stay far away from MVD express!

I called this morning to see if I needed an appointment to transfer a car title and was told I…read morecould just walk in. They close at 6 and I walked in at 4:45. I was very rudely told by Taeler that he was supposed to get off work at 4 and hadn't had lunch and therefore wasn't taking anymore car titles. I said the call center said I could walk in and he responded that technically that's true but he wasn't going to do it. I have never been talked to so rudely or been treated so poorly. This man's job is customer service. I later found out that he is the subject of many complaints for his rude behavior towards customers. I don't know how he is still employed but that should be unacceptable.

We went here on a Saturday morning to register our new Camper Van and it was an unpleasant…read moreexperience. There were relatively few people there but there were only two staff and the supervisor had locked herself out of her computer because she'd forgotten her password. I worked in tech for 25 years and it happens occasionally, but you call someone to reset your password. You don't sit around helplessly when you have 10 people waiting. Beyond that she seemed very chaotic and disorganized. It took her 10 minutes just to take our names and another 10 to start helping us. But THEN after her confusing and chaotic help we had to wait another 10 minutes for the one active employee to process our info. SHE was very efficient. Another woman had been at the counter when we came in and was waiting for her daughter to come in to finish the transaction. Apparently the chaotic supervisor had missed this conversation and rudely interrogated the woman about why she was there. It was such a bad experience that I opted for a main MVD branch when I had to do update my driver's license. I understand that bureuacratic work like this is difficult but it's more difficult when the person you're relying on for help is chaotic and inneficient.

Receptionist was rude and unhelpful. The space is very poorly configured as well, so that people…read morewaiting in line to be checked in just end up blocking the door. We ended up just leaving. To be avoided.

The gentlemen, Leo, was very nice with directions and efficient and friendly…read more He took care of my request fast and even put my plate on! Real service! Pattie Salas

From the owner: All Fast MVD is not only the fastest MVD in New Mexico but is the most proficient at what we do. We…read moreoffer discounts for Military, Senior and Students everyday. You can come into either of our offices for a registration renewal and leave with your sticker in 5 minutes. Come and put our name to the test for yourself or read the wonderful reviews of Google from our amazing customers. See you soon!

Walked in on a Saturday with no customers there and two persons behind the counter. Said hello and…read moregot no response. Said "How are ya'll doing" in a bit louder voice. Nothing. One guy finally meeked out a hello, and when I went up to the other guy he said he was doing something and couldn't be distracted. Ok. Two thumbs down on being "friendly" as their website says. I think it's an Albuquerque thing. Prove me wrong.

Very rude not helpful at all don't recommend at all if I'm paying for an extra service it should…read moreeasily done not stressful and disrespected