Find another Post Office, the young woman that helped me was rude. Poor communication skills.read more

I have had nothing but positive experiences at this USPS Location. The service can be a little slow…read moresince they usually only have 1 person running it, as it a small location but i'm never in too much of a hurry to complain. They typically always have what I need with great customer service!

This location has been here forever…read more Right across Central Ave from historic Old Town. Not as busy as many other locations, it is a great place to mail stuff.

My fav post office to go to, they are always so quick and efficient. On top of offering great…read morecustomer service. I always love to buy unique stamps to mail my nephews cards and they have a variety. Thank you postal workers!

This place is slow, and they suck . Like what are you guys doing? There should not be a huge line…read moreand only 2 old ass people working the counter. Crazy stupid inefficient, get someone over here to help you ffs

The employee greeted us right away and took care of us efficiently and quickly. If you are short…read moreon time and would like to send a gift this is a perfect one stop shop. You can purchase a greeting card, gift card and ship it from here.

Can't get ahold of anyone on the phone. I've called 4 times and it just times out and hangs up on…read moreyou.

I hate going to the post office for the same reasons I hate going to MVD to renew my license. I…read morehate waiting and the employees seem unhappy working there. However my experience today was wonderful. The service was quick and friendly. The postal worker greeted me as I walked in and was cheerful as he assisted all of us in line. I will definitely be back to this location.

This post office is the best one I've been to in New Mexico!…read more Service is super friendly and efficient, so basically you feel like you're anywhere but a post office! It's usually the same gentleman behind the counter, and he answers questions with patience and a smile. The building is very small so there may be a few services this location doesn't do but so far everything we've needed (including sending registered mail) has been a breeze, and they do have P.O. Boxes. The building is actually on 4th Street so its easy access and parking is along the North side, as well as in the lot behind. Note they're closed for lunch from 11:30-12.

Angela was extremely rude, abrupt, unprofessional and called me names. When I asked for the…read moresupervisor she recited to give it to me.

Why not double-down? As I wrote, nearly eight years ago, "Here's where I do something ridiculously…read morestupid and let the entire universe know that it's my secret place to go over the holidays because the lines are short to non-existent." Time for a pandemic-friendly update. As the general public adapted to our masked new reality, if there was one thing I could count on, it was that the crazies gathered at the post office. For whatever reason it was the post office where I witnessed the most brazen disregard for distancing, sanitizing and, well, just human decency. I feel especially sorry for postal employees, who've weathered this with reasonable calm. I'm going to double-down on my secret, this little nook of a post office in Old Town. I've driven well out of my way to come to this location, particularly during the holidays, because if there were lines, they were short and appropriately spaced. Only one customer allowed inside at a time. Very friendly, even personable help. This is the best location in the city, people, and no, it doesn't quite land five stars.

I visited on July 25,2025. I went mid morning and there was no waiting. I have had some confusion…read moreabout a recent change of address. There was one man who went to great lengths to research the issues, find out what all had been submitted, what the Postal Service had in hand. It was extremely helpful and put my mind at ease. This was in my estimation, Service that was above and beyond.

This is the worst post office I have ever been to. The employees at the window, processing…read morepassports, and sorting mail are rude and useless. Every encounter I have had with an employee at this location has been frustrating and unpleasant and I have witnessed these same employees become downright hostile with customers. For some reason this is the only USPS location in Albuquerque that does not have to answer phone calls. I've had to call other USPS locations in Albuquerque to help me reach someone at this main location. Nothing gets resolved here. If there is an issue with you mail, good luck! "It's your problem, not mine" is the attitude you'll get from any employee you ask for help. This location has been an issue for a long time and nothing has been done to improve anything. There is no standard of service and no accountability. I typically support funding the USPS but this location is a great argument for privatization. It makes me angry that tax dollars are being wasted on such a poorly run joke of a facility. Please send your complaints to: Office of Consumer Advocate 475 L'Enfant Plaza SW Washington DC 20260-2200 https://www.usa.gov/complaint-against-government

Not responsive and still losing mail. We get checks for our business. They have lost checks, sent…read moremail back. Clients will call and tell us they received their check. The checks we undiverable. We have had this P O box for a year. Iam at my wits in? What are we spending money for?

My mailman has not been on our street all week so we haven't received our mail. We hear him when he…read moredrives up and down Inca NE and he hasn't been here at all this week. What is the reason and when is heboing to deliver our mail? We are waiting on a check.

I've used this post office station for the past five years. The lobby clerks are always courteous…read moreand strive to be efficient, especially during high volume time in the winter holiday season. Sometimes, there's a clerk in the lobby with her own portable desk. She's always enthusiastic and effective in helping. The line for picking up mail is always separate from the one for purchasing services. All that aside, the line for picking up mail can be the longest ever when neighborhood mailboxes have been vandalised! So far, I've not had to stand in that very sad line; and I haven't seen anymore of those for a long time. I'm glad that the mailboxes in my neighborhood have been replaced to prevent any future thievery. I'm very sorry for those who've had their mail stolen or lost. What I've had difficulty with is the automated package mailing machines. They require a PIN# for the credit card payment which I don't know or use normally. It requires a bit of USPS knowledge of the size and kind of package I'm mailing. I've goofed up on this several times and have had my packages returned. So, I avoid those machines, unless I just need to purchase stamps. I'm glad to say I normally can buy those at the desk. Finally, I believe all the clerks at this station strive to be courteous and caring in what they do. I appreciate the consistency of service they've offered me at the front desk. When the postal servers are out and about, they respond positively when I've waved HI or have a brief question.

DON'T WASTE YOUR TIME! There are so many other post offices around and this one is the worst one…read more If you come here you will wait in a long line, you will have bad customer service, and they will not have a working drop box or a bin to drop off your packages. They don't even open on time. I always walk in and leave and go to the Rio Rancho one. Expect all of this every time you go.

We are a small trailer manufacture and we make cargo & pet trailer that can be pulled behind a…read moremotorcycle. Dave and his team ROCK!!! We have been using them for over four years and not one complaint from our customers. They are very reasonable in price, very responsive, and very polite. Every company should provide the same outstanding service as Certified does. Thanks Dave and team!!!

I used Certified Packing to crate and ship furniture from Albuquerque to San Francisco. The…read morecrating job was done really well which resulted in the item arriving safely. They were understanding that I was sensitive to price and came up with reasonable tradeoffs and ideas, including taking a trip to the furniture store to look at the piece in person. Communication was clear and prompt, I'd do business with them again.