This location has been here forever…read more Right across Central Ave from historic Old Town. Not as busy as many other locations, it is a great place to mail stuff.

My fav post office to go to, they are always so quick and efficient. On top of offering great…read morecustomer service. I always love to buy unique stamps to mail my nephews cards and they have a variety. Thank you postal workers!

This place is slow, and they suck . Like what are you guys doing? There should not be a huge line…read moreand only 2 old ass people working the counter. Crazy stupid inefficient, get someone over here to help you ffs

The employee greeted us right away and took care of us efficiently and quickly. If you are short…read moreon time and would like to send a gift this is a perfect one stop shop. You can purchase a greeting card, gift card and ship it from here.

Can't get ahold of anyone on the phone. I've called 4 times and it just times out and hangs up on…read moreyou.

I hate going to the post office for the same reasons I hate going to MVD to renew my license. I…read morehate waiting and the employees seem unhappy working there. However my experience today was wonderful. The service was quick and friendly. The postal worker greeted me as I walked in and was cheerful as he assisted all of us in line. I will definitely be back to this location.

This post office is the best one I've been to in New Mexico!…read more Service is super friendly and efficient, so basically you feel like you're anywhere but a post office! It's usually the same gentleman behind the counter, and he answers questions with patience and a smile. The building is very small so there may be a few services this location doesn't do but so far everything we've needed (including sending registered mail) has been a breeze, and they do have P.O. Boxes. The building is actually on 4th Street so its easy access and parking is along the North side, as well as in the lot behind. Note they're closed for lunch from 11:30-12.

Angela was extremely rude, abrupt, unprofessional and called me names. When I asked for the…read moresupervisor she recited to give it to me.

For many many years it was a pleasure visiting this USPS location. Those days are over! They are…read morenever there during hours posted on door, you always have to ring a bell then wait a WHILE. The scowl on the female employee is ridiculous. Today there is a tape dispenser right next to credit card machine but it was empty. I needed about an inch and half piece and the agent told me it was $8.00 I laughed and she proceeded to scan a small roll of tape, I told her I thought she was joking and she said and I quote "tape has never been free, there are cameras and I don't own the place". I said wow over the last 10 years if I needed a tiny piece of tape it was provided. She then said that's why the ever always so kind gentleman wasn't there and she was and told me sarcasm was uncalled for because I said he was always kind and helpful, SHAME ON HIM. Seriously can't believe the cost of shipping to be treated like they are providing free services to the public. Do yourself a favor and drive to the Broadway location. More than one miserable agent working and they are actually open the hours that are posted. I always give people the benefit of doubt, maybe she's having a bad day... this is the 3rd time I've been here in the last 30 days and I think she's gotten more hateful. Find another job if this one causes you so much misery. Maybe dealing with customers just isn't your thing.

I visited on July 25,2025. I went mid morning and there was no waiting. I have had some confusion…read moreabout a recent change of address. There was one man who went to great lengths to research the issues, find out what all had been submitted, what the Postal Service had in hand. It was extremely helpful and put my mind at ease. This was in my estimation, Service that was above and beyond.

This is the worst post office I have ever been to. The employees at the window, processing…read morepassports, and sorting mail are rude and useless. Every encounter I have had with an employee at this location has been frustrating and unpleasant and I have witnessed these same employees become downright hostile with customers. For some reason this is the only USPS location in Albuquerque that does not have to answer phone calls. I've had to call other USPS locations in Albuquerque to help me reach someone at this main location. Nothing gets resolved here. If there is an issue with you mail, good luck! "It's your problem, not mine" is the attitude you'll get from any employee you ask for help. This location has been an issue for a long time and nothing has been done to improve anything. There is no standard of service and no accountability. I typically support funding the USPS but this location is a great argument for privatization. It makes me angry that tax dollars are being wasted on such a poorly run joke of a facility. Please send your complaints to: Office of Consumer Advocate 475 L'Enfant Plaza SW Washington DC 20260-2200 https://www.usa.gov/complaint-against-government

Not responsive and still losing mail. We get checks for our business. They have lost checks, sent…read moremail back. Clients will call and tell us they received their check. The checks we undiverable. We have had this P O box for a year. Iam at my wits in? What are we spending money for?

My mailman has not been on our street all week so we haven't received our mail. We hear him when he…read moredrives up and down Inca NE and he hasn't been here at all this week. What is the reason and when is heboing to deliver our mail? We are waiting on a check.

Self serve kiosk saves time, and staff are helpful and efficient when I need full service.read more

The Richard J. Pino Post Office located at 4600 Paradise Blvd., NW, was a huge disappointment for…read moreme today, not only in this particular post office staff, but in the U.S. Postal system. Sadly the staff does not take any responsibility or accountability. I had time sensitive documents that I mailed in their 1-3 Priority Mail, I paid $105.00 for four mailings to California. The expected delivery date was June 3, 2026 for all four envelopes. Three of the envelopes arrived in CA on Monday June 1, 2026 and one of these was actually delivered on June 1, 2026, the other two are sitting in San Francisco to be delivered on June 3, 2026. Unfortunately the envelope that had a very time sensitive loan payoff is still sitting in a bin at the main post office in Albuquerque, NM three days later. I explained to the postal employee that helped me mail the envelopes that was time sensitive. When I tracked the envelopes and found the envelope with the loan payoff still sitting Albuquerque, I talked to a lady at the Pino Post Office first thing this morning June 2, 2026. I showed her the tracking status and I said this envelope should be in California like the other envelopes, she told me "There is no guarantee that it will get to its destination in 1-3 days." I said the other three did, they were mailed at the same time, and I believe the Post Office should send it overnight mail to CA. She said we don't do that, I said let me speak to a supervisor. The supervisor, checked the system's photograph of the envelope and said the label and written address were good and in tact. I asked him if he could get someone to look for the envelope and mail it overnight mail at the Post Office expense since it was their error. He said no, that the post office building was to big and that they would not pay for overnight mail. Then he said "Why didn't you mail it overnight mail to start with." I said, would it make a difference if it got lost or misplaced like the current envelope would it be any different? He said "No". I asked him if the Post Office takes any responsibility or accountability, he didn't answer. I am sending this review to upper management in the U.S. Post Office. The supervisor at the Pino Post Office was a tall, black man, with a shaved head, the employee was a Hispanic lady.