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    Waypoint Cycles

    5.0 (1 review)
    Closed 9:00 am - 2:00 pm

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    8 years ago

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    Maplewood Bike Shed

    Maplewood Bike Shed

    3.5
    (13 reviews)

    I got tired of tooling around with my Trek Alero, which I ride to the train every weekday, and took…read moreit to this spot to get my brakes looked at -- they were not quite braking the way I needed them to. The owner Danny and his warm-hearted technician Juan fixed the issue within an hour or so after I dropped off my rig -- Turns out my bike just needed new brake pads. A 4-pack of brake pads goes for around $10 pads, so that with 20 minutes of labor resulted in a $59 charge. My only criticism is Danny needs to make the pricing up front and visible (Honestly, I don't even know if prices are posted on the walls -- there are tools and decor all over the interior of the store). The "tune-up" buzz word is always a catch-all bill booster, but I just asked for my bike to brake. I can grease my chain myself. I'm glad to help out another local small business owner, and I would recommend their services in the area who is willing to invest a bit into a bicycle because these guys seem to know what they're doing.

    One star is six too many…read more Horrible service by new owners who opened shop 20 minutes late today. I brought a road bike there for a tune up on 7/5. Took almost a month to get it back (unfinished). I called & left a message inquiring the status of my bike. The mesaage I left was never returned. I called a second time, got the owner & he forgot about my bike. He promised me he would have it ready the next day. I asked for him to call me when it was ready & I would come by and pick it up. He never called. 72 hours passed & I heard nothing from MBS. Not having a choice, I went to the shop to see what was going on. I arrived at the shop at 10am to find the shop closed & numerous customers standing outside. Not something any customer should ever see. When owners inquired what I wanted, his answer was less than satisfactory. My bike still wasn't serviced yet. They had 4 weeks to do a simple tuneup, which takes no more than 1-2 hrs tops. I wasn't pleased so I asked for my bike back. He got my bike and said, "look I washed it." He wanted praise for washing the bike. It was insulting so I offered to pay for the water used to wash the bike. The worst cycling experience I ever had & I've broken bones cycling.

    Last Mile NYC

    Last Mile NYC

    4.3
    (8 reviews)

    Buy at your own risk from this place. They will point the…read morefinger at the customer when there is an issue rather than the product. At no point should bolts randomly fling off your bike while you going down the Brooklyn bridge going 24mph. I'm a high school student and I had to pay for my bike with my own money. I've been working since 10th grade to help my mom because she is a single parent so for me the loss of about 5k including repairs leave me without transportation as I can not afford to repair it at this point. I've spent 3.7k on a bike, this isn't including the repairs i had to pay over the span of a year which amount to at least 1.4k+ after random bolts detaching and motor failing, and as soon as the warranty expired my bike had a random electrical issue where the bike wouldn't accelerate. From the owner Pete: OK, where are you going? (Direct email sent from owner) 1- Last Mile NYC replaces all of the electronics on your bike. The cost of the parts and labor is $2910.54 2- Send your bike back to Super73. They will do their own diagnosis, and determine the issues and fix the problems. Unfortunately your bike is not under warranty, the cost of packing up and freighting your bike to and from Super73 will be around $1200. Plus their diagnostic fee, parts and labor. BUY AT YOUR OWN RISK.

    Had to bring my bike in for a warranty issue. Everyone in the store was great!! They performed the…read moreservices in a timely fashion. I highly recommend this business.

    Waypoint Cycles - bike_repair_maintenance - Updated August 2026

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