The reason their reviews are so high is because they have great customer service. They are very knowledgeable, polite and courteous and they know their stuff. !! I highly recommend them to anyone thinking of buying a bike, i wouldn't dream of going anywhere else, read more

Extremely disappointing experience. I almost never write reviews--only when I have an exceptionally positive experience or one bad enough that I feel compelled to warn others. Unfortunately, this was the latter. I brought my older bike to Ridgewood Cycle Shop today for a basic tune-up, new tires, and a few minor upgrades. The bike works fine. I simply wanted to know what upgrades it needed or to be fully road-ready, what they recommended, and what the repair would cost. I was completely willing to pay for the work. After more than an hour and speaking with five different employees, including mechanics, I still couldn't get anyone to simply assess the bike or provide an estimate. Instead, I was repeatedly discouraged from repairing it and ultimately encouraged to just buy a new bike. That was incredibly frustrating. The customer service for repairs was awful. I felt humiliated, and confused knowing that I wasn't asking for anything unreasonable--I was simply trying to pay a bike shop to repair my bike. As a Ridgewood resident, I genuinely want to support local businesses, which makes this experience particularly disappointing. I even had my son with me and hoped this would be an opportunity for him to learn the value of repairing and maintaining something rather than immediately replacing it. If you're looking to purchase a new bike, perhaps this is the place. If you need a bike repaired, I'd strongly recommend looking elsewhere. Based on my experience, I won't be returning. read more

Great service, very nice, dog is adorable 100% recommend so good had a great time. Defenenatly buying so many bikes from here!!! read more

Ridgewood Cycle Shop - Bikes Near Me - Ridgewood, New Jersey

Amazing bike shop. Needed a tube for my e-scooter, had the part in stock and installed same day. Absolutely recommend this shop.

Due to this pandemic we've been riding more than ever. Decided to buy our 7 yr old a new bike because he needed to size up. Ended up in Ridgewood Bicycle Shop after being referred by family who recently purchased 4 bikes there. We popped in Saturday afternoon, waited outside while the staff one by one took turns greeting customers outside. Busy time for service and retail. The salesperson who greeted us was informative and very quick. We purchased our son a Trek bike that will hopefully last him two seasons until he needs to size up again. The business gets a top 5 for following the social distancing regulations. They greeted everyone outside and ONLY allowed those that were absolutely necessary to go inside. Salespersons wore masks and kept their distance. The store was small and when we went in, apart from ourselves (3), there were only 2 other guests in the store plus the two salespersons. Our questions were answered and although they didn't have a wide selection for kids, they had exactly what we needed and were looking for. The salesperson was good, honest and informative. He asked the right questions in order to provide the proper recommendations, however, we felt a bit rushed. We forgot to inquire about an adult bike and we also forgot to buy helmets and a bottle holder. We were told to stay in the corner of the store until we were ready to pay. I really liked the way the staff followed rules and I'm glad we were able to purchase a brand new bike when so many other businesses are closed. I felt a bit rushed but I totally get it and appreciate the attention, service and the opportunity. We were well protected and don't go anywhere. The only reason all 3 of us went into the store is bc my hubs and I both wanted to be present before spending a few hundred bucks on our kids bike. Thanks Ridgewood bike shop for protecting us, yourselves and the community. Hope to pop in to buy another bike sooner rather than later once this is all over. Oh by the time we left the store, there was a line down the block! The staff was a tad bit overwhelmed but they kept the line moving as fast as they could. read more

Ridgewood Cycle Shop - Small place, nice parking in back and good service. - Bikes Near Me - Ridgewood, New Jersey

Service was great and the staff is very knowledgeable. The only reason I am knocking a star is because a couple of the employees were either not wearing a mask or wearing a mask incorrectly (on their chin) while talking to cuatomers. We are in the middle of a pandemic people! read more

We brought our young daughter's bike in for a walk in repair. Elliot was kind, efficient and filled with knowledge. Wonderful mom and pops like this are few and far in between. It's far from our home but well worth the trip. read more

Outstanding cycle shop in every way. Yes -- like so many things in this town -- Ridgewood Cycle Shop is pricey. And yes, it stocks loads of high end equipment for serious riders. But you can also find entry level Trek and Cannondale alongside the carbon fiber Cervelo road bikes that can run into the many thousands. And you can find most anything bike related here too -- from trainers -- to racks -- to all sorts of cool gear. I especially appreciate the knowledgeable customer service and competent repairs. These guys really know their stuff and never push new sales if the old is serviceable. If fixable -- they will fix it -- and the pricing on tune-ups is competitive with lesser shops. And if you need your ride in a day -- RCS will try and accommodate you -- especially this time of year. My three hybrids were tuned up and ready in one day -- perfect! Top tip: The owner (Drew) is a serious triathlete and cyclist his entire life ... about my age and in extraordinary shape. His wisdom is worth becoming a paying customer here. All in all a satisfying experience and highly recommended. read more

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Eliot and the team at the Ridgewood Cycle shop are amazing. We have been using them for years, and they consistently offer excellent service. Most recently, they helped us with a broken bike hitch that we purchased several years ago from a different outfit. Eliot went "beyond the call" in working with us and the manufacturer in order to get us a good deal on the purchase of a new hitch. The dedication, follow up, clear, communication, and skill exhibited by Eliot and this team is amazing. We look forward to working with Ridgewood Cycle for many many years to come. read more

My boyfriend and I stopped here randomly because we had been riding on the bike path and my handlebars came loose. The gentleman who helped me was so incredibly gracious and helpful! Even though I wasn't there to purchase something, he still took the time to not only tighten up my handlebars, but help me with my saddle height, which made such a difference for the remainder of our ride. It's businesses like this, with excellent customer service, that are hard to come by these days. We live in Essex County and just purchased new bikes, but you could best believe when we are looking for another bike for my boyfriends son, we will take the ride up here and purchase from them. Definitely top-notch! read more

Bought a new set of Zipp 404s here for my Road Bike. The staff were very Friendly and Knowledgable. The shop also has a large selection of Bicycles and Gear. Highly Recommend. read more

Ridgewood Cycle Shop - New Zipp 404s. - Bikes Near Me - Ridgewood, New Jersey

Staff super friendly and informative, they follow the protocol with the mask and limiting the amount of persons in the store due to covid. This will be my bike shop going forward. Not one complain as of yet and if been there several times. Oh and they are highly responsive to emails. I would recommend making this place your bike shop. read more

Ridgewood Cycle Shop - Recent purchase. - Bikes Near Me - Ridgewood, New Jersey

This place bends over backwards for their customers. I had an excellent shopping experience here. Their crew is professional, knowledgeable, and has excellent communication; making the buying process as easy as possible in a post-Covid world. I would definitely recommend Ridgewood Cycle. TY! read more

Ridgewood Cycle Shop - Trek Dual Sport 2 - Viper Red - Bikes Near Me - Ridgewood, New Jersey

I bought a Keiser spin bike on Craigslist and new pedals from the manufacturer. I got one pedal off and then spent a few hours trying to remove the other one to no avail. I tried everything from WD-40 to a torch. Finally I bought the bike to Ridgewood Cycle. Drew removed the pedal in a matter or seconds and put on the new pedal.* And he couldn't have been nicer. I will be doing my bike-related purchases there from now on. *Bikes have reverse threads on one of the pthe rotation of the crank doesn't loosen it. It's the left pedal spindle, I think. Anyway, lesson learned. Just went back for help with my 30 year old Specialized road bike. Drew replaced the pedals and fit new tires and tubes - the other ones were going on 25 years old so there was a bit (or a lot) of dry rot. This place--and their people--are great. Ridgewood Cycle is known for its high-end bikes and that reputation is well-deserved. But it should also be known for its amazing customer service--even for people like myself who don't have a lot to spend. I'm enjoying the heck out of my bike and i have the folks at Ridgewood Cycle to thank for it! read more

Very disappointed with this shop. Seem to be nice friendly people, and they do a good job (although charge quite a bit), but for some reason recently the shop decided to make a statement in foreign politics and put out a huge Ukrainian flag. I condemn that conflict but think it is fundamentally inappropriate for a local service shop to pick sides in foreign conflicts. A business that provides a valuable service to the community should be more inclusive and take into consideration the diversity of their customer base. Even if sometimes it looks like a fair idea, a flag can be offensive or bring back painful memories for people who actually know something about the matter. Do you? I asked if they have someone of Ukrainian descent in the shop. They said no, they just "do it for their friends". Well, it is similar to decide to exclude some of your customers and put out a big sign that they are NOT WELCOME, as their "friends" are other people. Will have to look for another bike shop less vested in an agenda. read more

Bought my Cannondale hybrid in June 2020 and I received Great customer service! #supportlocalbusiness

Very poor customer experience. Very disappointed as I wanted to shop local. Honestly one of the most rude employees I've ever encountered. Taking my business elsewhere and so should you. read more

Ordered 3 bikes for the family and the service and advice was great! Will be coming back for number 4 once we outgrow the children's bike!

I brought my bike in the other day because I got a flat tire. They fixed it quickly but now the brake is tightened around the wheel and the bike is unusable until I figure out how to loosen the back brake. Thats absolute garbage. Might as well have not even fixed my bike. I knew it was too good to be true when the service went well. read more

The large old man behind the counter was rude and condescending as I am relatively new to cycling - I found a better bike shop - pass by this one read more

It is very interesting that most of the reviewers have had a negative experience at their local bike shop and then came to Ridgewood cycle shop and were pleasantly surprised! I too went to my local bike shop which was packed with people trying to look like professional road cyclists, and I was treated like I was bothering the shop owner. I got back in my car and drove to Ridgewood and met with Drew, who was incredibly helpful, knowledgable, and patient with my questions. I picked out a Cannondale Bad Boy, put on a helmet, and Drew let my test drive the bike in the parking lot, adjusted the seat and handlebars, and then gave some good advice about accessories to make my riding experience safe. I will not go back to my local bike shop, but will definitely be back at Ridgewood cycle shop for repairs, new accessories, etc. It is clear that Drew and the staff make customer service a priority! read more

I have gone to this shop for over 15 years. they do excellent work. Always do exactly what I ask, and have relevant suggestions. 10 stars! great place! read more

I travel 45 min. each way to go there. These guys are the best customer-oriented bike shop in the North Jersey/New York area. Elliot. the owner. and his staff will do whatever it takes to get you the best bike and give you the best service possible. They don't even care if you have a receipt if you need to return something. Even if you bought it weeks ago and there's no box or packaging. No questions asked. They just take it back, no problem. They also give you free tune-ups if you buy from them for the first year. Beyond that, they even whisper "If it's past a year and you need something done, just bring it in. We'll hook you up, no charge." Never going anywhere else again for my bike stuff. read more

Nice shop. I'm not a hard core cyclist. My wife and I bought a couple bikes there years ago and I thought we got good service. Fast forward a few years and my wife's bike has been used three times. We're passing it down to my daughter but the front breaks were broken (no idea how when it was used so infrequently). I brought it back to the shop and they fixed it immediately because it was a small fix. Years ago I went to a different shop to buy my kids first bikes. I felt like we were bugging the guys in that store because we weren't avid cyclists. Today I saw some hard core cyclists at Ridgewood Cycle but I appreciate that I was treated well. read more

Excellent work, very thorough and an honest concern for "getting it right"! Their passion for the sport it evident in how they've arranged a beautiful store well staffed by people who are as passionate and concerned about your bike as you are. I am very very happy with the attention to detail on my machine and will rely on RWC as my "Go-To"! read more

Came in with older GT mtn bike, had gotten from friend not ridden in many yrs. Wouldn't shift. Thought would need new cables, but wizard mechanic Corey thought issue was shifters. He put it up on stand, disassembled and unfroze shifters and adjusted index shifting. All in 15 min! While I waited. I've been riding over 40 yrs, have had some good and some bad experiences w mechanics. This was excellent- Corey clearly knew EXACTLY what he was doing. Will definitely go back. read more

Really nice people and good attitudes. Had a small problem with a pedal I bought there, and they asked no questions when I brought it back. They took about 10 minutes to do the repair for free, and send some on my way. read more

Great service, I had my bike repaired and they covered the part and labor under warranty. I highly recommend anyone looking for a professional shop to look no further. Corey in service is one of the best techs out there. The staff is very knowledgeable and courteous. read more

I don't say this very often these days. Ridgewood Cycle rocks it!!!! I can't remember the last time I had a retail store go above and beyond with sourcing and specialty services in an extreme situation (welcome to the advertising world!). Elliott helped source the perfect bike parts and pricing in record time (even texted me pics!!). Corey! Thank you for coming through when my own production team failed. You guys are truly amazing. Thanks again! read more

We recently bought a Peloton bike but not the shoes since and we already own shoes. To find out, our cleats was not comparable with peloton's pedals. The sales person was very thorough and explained all of our options. It's good to know people still value customer care. read more

Took my 10 year Trek mountain bike to a local shop for a tune up. It hadn't been rode in years and unbeknownst to me, needed the front brake repaired as well. Long story short, the local shop wanted over $400 for the tune up and to fix the brake issue. That's right, over $400. I told them not to touch it and took it over to Ridgewood Cycle the next day. Turned out I didn't need the tune up at all. And the brake? It did need to be replaced. Which Ridgewood did. All told, out the door and road ready my grand total was $62. $62! On top of the insane savings, Ridgewood's customer service was some of the best I've ever received. Unlike the local shop I wasn't treated poorly due to my lack of knowledge with higher end bicycles, Ridgewood treated me like I had been going there for years. Which, heading forward will certainly be the case. Going anywhere else would foolish and costly. read more

Was told they were busy so service wouldnt be immediate, okay I completely understand! I dont mind waiting and I get that things get backed up when super busy, not a big deal at all. Then I was told that they actually wouldnt work on my bike because its a different brand than what they sell. Bummer, thought this was a bicycle shop and not a Trek or Canondale outlet. read more

This is a great store. The staff is great, specifically Chris. He was extremely helpful and knowledgeable. He helped me get a new pair of cycling shoes and even put on my old clips instead of trying to sell me new ones. Absolutely excellent. I would recommend this store and I would definitely return. read more

I ride/train on a road bike year round plus race every weekend from March - Sept, prob log about 40-50 races per year. I have 2 road bikes (1 race - 1 training), a powercrank bike & a TT bike, all of which are regularly serviced at Ridgewood Cycle. The amount of wear & tear I put on the bikes leads to frequent visits for tires, chains, derailleurs, brake levers, fractured cranks...the list goes on. If you happen to know any competitive cyclists, we tend to be pretty neurotic about all things surrounding cycling/bikes. The point I am making is that I bring EVERYTHING I own to Ridgewood Cycle (inc my daughters bikes which I just also purchased a new mtb bike for my stepson). Good pricing (I am an educated cycling consumer for sure) & very good service (I sometimes show up w broken bike and its fixed that day). I have been thru a few bike shops and I am glad to have found a home! read more

Ridgewood Cycle Shop - Ridgewood Cycle Rocks! - Bikes Near Me - Ridgewood, New Jersey

The McKinnon family run a wonderful full service bike shop! From the most Professional rider to the rest of us, who just want to have a nIce bike to ride, they know just what we need. They have a wide range of high quality bikes, with a great staff to take care of your every need! read more

This place is THE place to go for all your biking needs. I live within walking distance of my LBS, but I got so fed up with smug, condescending arrogance of the owner AFTER spending +/- 3000.00 on my VERY FIRST REAL MTB (thanks for the lesson on how to be a douche) that I started looking for a new place to go. Thankfully my search was short and sweet and led me here. The guys are the most knowledgeable and friendly staff I have met almost anywhere! Drew and Elliot are the Road Guru's and they will impart knowledge at the blink of an eye...without any smugness! The repair side of the shop holds par with the sales side and these guys are incredible, Corey is the man for the fine gear adjustments and he will have you shifting with ease in no time flat. I could babble all day about these guys and rightfully so. If you want a GREAT experience at a bike shop c'mon down you won't regret it read more

Drew, the owner, rides and is a committed triathlete, doing full "ironman"-length events regularly. Good selection of tri gear for the runner and swimmer in you. Shop has great brands, Cervelo and Seven for the high-end crowd, and pretty good service (ride the bike around before you leave the lot). They cover the gamut of cycles, but focus on nice bikes for the weekend warrior and bikes for kids. He prices his stuff so that he'll be profitable enough to be around when you need repairs -- in other words: fairly. Great shop. The previous poster's description of the interaction is a typical one, just a good bunch of people. Nice guys, want you riding and happy, they love the sport, they have good stuff. To get a five, he's almost there, but a little more work on the service, which is good, but not quite at the "I'd drive an hour for it" level, which is my definition of a five. Very good shop which I recommend without hesitation. I gave them the same rating I gave Harris in Newton (famous place with good service) read more

Outstanding customer service, that takes pride in doing right by the customer. All the employees are very kind and have a great deal of cycling knowledge and experience. Highly recommend! read more

Terrible service... I go in to ask for an estimate on how much it would cost to get a pedal repaired. A few weeks ago I was hit by a van and I survived because of my bike. When I told them the the story they acted surprised when I went to view other items in the shop, I heard them making fun of me behind my back. These guys don't know how to treat their customers and I would never go here for anything. read more

I have been buying bike there for over 10 years and I must say Andrew and the team are just the best. I wouldn't bring my bicycle anywhere else! read more

Ridgewood Cycle Shop - Bikes Near Me - Ridgewood, New Jersey