I ordered a cake on 6/30 for my wedding taking place on 7/13 and was told what I had requested would be no problem and that it was plenty of time to complete the request. I had asked for couple small basic fondant animals and simple floral piping on the side. I prepaid $101.41 for a 9 inch cake and went on my way.
My mother came to pick up the cake on the morning of 7/13. At that point she called me and told me there was a problem. I was then told the fondant melted (how ...?) and there were no animals on the cake. I said fine, figured the cake would still taste good and I would figure it out. I said just to pipe my name and my fiancé's name on the top and that would be that.
When my mother arrived home with the cake, the flowers and vines that were supposed to be piped on the side looked terrible, and our names were piped in pastel yellow icing on top of the off white butter creme and you couldn't even see it. Again, figuring the cake would taste good, we ran out to a florist and got some flowers to spray over the top, so I could at least have something attractive for pictures.
To be honest the greatest disappointment came when my fiancé and I went to cut the cake. The cake at this point had been sitting out in 80 degree weather for at least an hour, but when we cut into it it was incredibly hard. He fed me a bite and to my complete disappointment, the cake itself was inedible. It was dry to the point of resembling sawdust and tasted like freezer burn. The raspberry "filling" I was up-charged a decent amount for was a thin, barely existent layer of what seemed to be store bought jam. The frosting was overbearingly sweet.
I am extremely disappointed and confused because everything I have purchased from this store has been very good. The day I ordered my cake for my wedding, there were beautifully decorated cakes in the case and I was told how wonderfully talented the main decorator was and that my requests would be no problem at all. We were incredibly excited to have a cake from this bakery, because we felt we could depend on it. I understand that everyone has off days, but I was never contacted about any errors with my order, and was initially offered a "partial refund" which I agreed to on the phone because I figured the cake would still be edible. Eventually I was told I would get a full refund, but there was no receipt or transaction number given to my mother who picked up the cake. I eventually received a refund after multiple points of contact.
Overall, the product was awful and the customer service my mother received (or rather, didn't) when she went to retrieve the order was absolutely appalling. After this extremely disappointing experience I will never be back. read more