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Waterology

5.0 (6 reviews)
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2 hours

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100%

Services - Waterology

Pool chemical testing and balancing

Pool draining

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PoolSmart - PVC leaks fixed!

PoolSmart

(18 reviews)

Westside

First time customer…read more I had a burned out pool light. It's supposed to be an easy fix, that turned out to be anything but! The pool smart team gave me practical advice on how to do the repair economically, and was even cool with me shopping for parts online. No upsell or up charge pressure at all! It turned out to be a really complicated replacement, due to a lot of difficult job site conditions that weren't expected at the beginning of the job. The pool smart team completed the repair the same day, and everything is working perfectly. Solid choice. Look no further!

Super shady, dishonest company. Installed a new pool pump for $1500, 1hp less powerful than the one…read moreit replaced, and the new pump was too weak to power the hot tub jets. This triggered another $500 bill to install a blower. Verbal reassurance from Johnny the technician and texts/emails from Trinity in customer service that the pump was covered by a two-year warranty from PoolSmart. I requested a copy of the warranty multiple times, Trinity always said she would send it but never did. Almost immediately the pump wasn't functioning correctly, and PoolSmart canceled appointments, then quoted over $1000 for additional repairs. Within a few months, the entire pump blew out, and when I contacted them to honor the warranty, no answer. Crickets. If you want a good pool repair company, contact Purpose Pools, they came in after these jokers and repaired everything right away for a fraction of the price. Avoid PoolSmart at all costs!

Diegos Pool Service - Pool maintenance Henderson

Diegos Pool Service

(54 reviews)

Southeast

We had been using this company for our regular monthly pool maintenance. Our pool was recently…read moredrained as part of a remodel and was scheduled to be refilled on Friday. I contacted him in advance and asked if he could come Saturday or Monday to get the water properly treated and balanced. He told me he couldn't come until Thursday. Since I didn't want a newly filled pool sitting that long without being properly treated, I told him I understood and that we would find another pool maintenance company that could come sooner. I then asked him to refund the unused portion of the $150 monthly service fee, since he had only performed one service that month. Instead of simply discussing the cancellation and refund professionally, the conversation became extremely hostile. He told me, "You pay thousands of dollars for a remodel, yet you won't pay me $200?" and eventually called me a "low-life" and said he "could wipe my ass with that money." I understand that there can be disagreements about charges, and I had no problem paying another company for the chemicals and startup service. My issue was the way I was spoken to simply because I chose to discontinue the service and requested the unused balance back. Unfortunately, after the way this situation was handled and the personal insults I received, I would not use this company again. Update after the owner's response: His response unfortunately reinforces the reason I decided to change companies. I did not cancel because I was looking for free service or because I did not want to pay for chemicals. My new pool company charges me $159/month, which is actually more than the $150/month I was paying him. They also charge separately for the freshwater startup chemicals, which I agreed to pay. I have no issue paying for services or chemicals. I changed companies because I was unhappy with the service and, most importantly, the way I was being communicated with. Even after I ended the service, the owner continued calling me "low-class" publicly in his response to this review. I think his own messages and response speak for themselves.

My pool looks cleaner than it has in years! And they actually show up on their scheduled days and…read moretimes, unlike the parade of other companies I've used in the past. I highly recommend them!

Sunrise Pool & Spa Service

Sunrise Pool & Spa Service

(5 reviews)

Sunrise

Date of service: June 15, 2022 Time: 11:27 AM…read more WARNING This person asked for my address, gate code and key to our backyard. Came over, looked the area over and advised me he will be coming back. I did not hear from him for 2 days. I had a friend message him from a different number and he responded right away! So I gave his company an additional day after texting him again. After 3 days of hearing nothing, I confronted him and advised him of his rude and inconsiderate behavior! I also worry that he may have been scoping my house out! Now I have to change the locks and install cameras because of this person! If you value your time, well being, and property...avoid this company!

Been busy with other home improvement projects and almost forgot to write my reviews. This review…read moreis for a recent project Crevys did for me regarding an old leaking pvc pipe that carried pool water to my solar panels to heat my pool. Had the old thermometers on them that were of no use to me because the previous owner had installed an electric panel to control the solar and heat for the pool. Leak got so bad that I had to have Crevys remove a portion of both pvc pipes and replace them. What an amazing job he did with the pipes. Now I don't have to worry about any leaks or replacing the thermometers later on down the road. Next year I plan on updating the solar panel and getting the roof pipes updated along with it. Thanks again Crevys........

Waterology - poolservice - Updated October 2026

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