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    Waterfront Marine

    5.0 (1 review)
    Closed • 9:00 am - 5:00 pm

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    20 days ago

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    Rhode River Marina - Rhode River Marina & Boat Sales 3932 Germantown Rd Edgewater, MD 21037 (410) 798-1658  http://www.rhoderivermarina.com/specia...

    Rhode River Marina

    (19 reviews)

    Came down for a boat survey, everything went great on the phone and in person until we got to the…read morepayment part. We had some misunderstanding about the bill and try to clarify it, but apparently the owner had another idea and his communication skills and customer service went to 0. This ruined the whole experience and day and luckily i don't live down there and didn't need to deal with him. His sons on the other hand were great. No, i probably would not do business with them if i had alternatives. Customer service is easy and explaining rather than barking goes a long way.

    The owner of this Marina Brian Connor is totally irrational and has absolutely no people skills. I…read morehad a survey done on a boat I purchased there last year and the related charges were ridiculous just to pull the boat out for the survey. Because of those bloated survey charges I decided to limit the repairs I wanted them to do because I knew they would rape me and sure enough they did exactly that. They did a bunch of repairs that I did not want and charged me every little nickel and dime thing imaginable. I sent the owner Brian a copy of the exact email I previously sent to his wife that stated I only wanted whatever safety related repairs needed to safely make the long ocean trip back to NY from Maryland, not the original work order I had submitted before I knew how ridiculous their charges are. Brian went nuts on the phone and added some insulting and uncalled for things about New Yorkers like me and such. I was told he was going to lock the boat up so I could not come take it, like I was gonna come steal it or something? Totally ridiculous to think that is remotely possible and it showed his level of ignorance. What the hell does a country geek like him know about NY? Nothing I can assure you. I have lived in Brooklyn and NYC my entire life and nobody in NY would ever pull the stunt he pulled and get away with it. I would have taken him to court over the extra charges and won easily if he wasn't so far away. I have documented emails as evidence of exactly what I wanted them to do and what I did not want them to do. They did a bunch of non safety related work I did not want and charged me out the ass for it. And when I proved it to Brian he accused me of doctoring the emails and threatened me to haul the boat out and charge me again for that too. I had a repair and service bill for over $10,000 and he would not make any adjustments to it for work I clearly did not want. I paid the bill because I could and a long distance court battle was not worth it. I paid for the boat in cash also I did not take a loan you dopey redneck. I was not trying to pull any NY bullshit as Brian would say. Nobody in NY would pull the bullshit Brian and his half ass office manager wife did I guarantee you that. Do not give this overpriced family Marina a go ahead on anything you don't want to get highly overcharged for. I could have had my local marina in Long Island do a better job for far less. Guaranteed!! Very glad I never have to deal with him and his kind ever again.

    Sail Away Catamarans - F. P. Helia 44

    Sail Away Catamarans

    (9 reviews)

    The experience was great from start to finish. I mostly dealt with Keegan and he was very helpful…read morewith planning to helping work through minor issues on the boat. The boat, Lily Rose, was a beautiful, new Seawind 1170 catamaran. Keegan, and his colleague Ralph, really helped make our bareboat charter great.

    Chartered a catamaran for a week in Nov 2024 from Sailaway Key West. Booked in March…read more Unprofessional outfit: boat we chartered was not available, but an on paper good alternative was offered. Then the price of the crew was increased. Excuse was that the person who we booked with in March was no longer with the company. Lot of work to redo all the work we had done in March to find the charter we wanted - anyone who has tried to book one knows it's much smoke and mirrors, the same boats are rented out by different outfitters, everything is a little different between each and it's hard to get a full picture of total cost, and to compare apples to apples and not something else. Document every conversation and detail of what you agreed upon with Sailaway (or any other company) or they'll change the game. Arrived in Key was as agreed upon. Boat reeked of sewage. Captain had been on the boat for ten minutes several days before our charter, that's it. Said it reeked then too, but didn't do anything about it. Captain had almost no contact with Sailaway, it was the first time they worked with them. Captain ended up calling marina engineer and it turned out that half of the boat had not been pumped out. Additionally, the captain's cabin bathroom was broken, and the toilet didn't flush. You can imagine. It all got fixed but it was a stinky hassle and we started our charter several hours late. Sailaway overcharged us in their electronic system and ghosted us upon repeated request to resolve. Jennifer, owner of the company, acted unprofessionally and winged it to provide a charter boat and an ok but inexperienced crew she had never met, nor taken the time to get to know. It came out all right by helping out on the fly, but Sailaway was disappointing and there was no communication with, nor support for the crew from them either. The situation would have been salvageable if Jennifer had responded to our emails and calls to resolve the issue and accept feedback as we asked her to do. But she didn't, which leaves us with a bad feeling about her and her company.

    Waterfront Marine - boatdealers - Updated September 2026

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