(Worth the read)
-Wife and I bought a boat that had twin 2013 Yamaha F250XCA 4.2L V6 outboards under Yamaha Extended Service (Y.E.S) 6-year warranty/coverage.
-Motors treated delicately with fresh water flushes after every trip and annual end-of-season servicing.
-Y.E.S coverage expired in NOV 2019 after the boat has been put away for the winter season. Motors had about 275 hours on them.
-COVID-19 happens and MD restriction on boating delays the commissioning of the boat until May 2020.
-May 23rd 2020, we take the boat out with family and motor to a favorite anchor spot 8 miles away. After a few hours swimming, we go to leave anchorage and one of the motors starts smoking upon startup. I shut that motor down and limp home at 8 knots on one motor. Got back to the dock, checked the oil, and found that it's milky-brown (e.g. water intrusion). I knew it was bad. What a gut punch!
-Called Yamaha USA, described the situation and they said to work through an authorized service center.
-Started calling around to all the Annapolis Yamaha service centers to try to get them to take a look at the outboard. Two service centers straight up told me they couldn't service the boat because they had limited staff due to COVID-19 posture. A 3rd said that they'd take my name down and call me back in 3 weeks when they worked through the boats already in their service queue.
-I called Tri-State Marine and they said bring it in!
-BoatUS membership paid for itself as we had the boat towed from Annapolis to Deale.
-Tri-State Marine found that water intrusion occurred through a bad cylinder head. Harvey (the service manager) said that he'd seen that problem only once before on that model outboard since it came out. The damage was done though and the full powerhead needed to be replaced. The parts alone (e.g. new powerhead) were going to cost more than $10K.
-Harvey told us not to give up all hope yet as they'll be sending photos, engine computer log, and diagnosis to Yamaha USA to see if there's any chance they'd cover it as an Out-of-Warranty claim since the motors essentially hadn't been used since the end of the warranty period.
-At first Yamaha USA was not inclined to cover it, but Harvey worked some kind of magic in having multiple follow-up phone calls with Yamaha reps. He emphasized that the problem had to have existed during the warranty period that expired at the end of the 2019 season, but only came to light when the boat was first used at the delayed (due to COVID19) start of the 2020 season.
-Yamaha USA eventually came around to agree with Harvey. Yamaha USA decided to provide all replacement parts free-of-charge for the repair, but that all labor hours and consumables (oil, filters, etc.) had to be paid for by the customer.
-When Harvey called me to relay that good news, I was ecstatic! Instead of a bill that would have been in the $12K-14K range, I ultimately paid ~$1500 for a haul-out, diagnosis, service coordination, labor to replace powerhead, and new filters/fluids!! I was never so happy to pay a repair bill!!
I came to realize that Tri-State Marine should've been my first call even though the boat was in Annapolis and they're located down in Deale. I've told multiple people this story since everything happened, and the feedback was that they already knew that Tri-State Marine was a quality business. My story only emphasized that fact to anyone who's ever worked with them. I even talked to one technician that worked at a competing Annapolis-area Yamaha Authorized Service Center, and he said that he's only heard good things about them as well.
So if you have any uncertainty on who you should use for your Yamaha outboard service work, I hope this story makes it obvious for you. read more