1. Alliance Marine Group

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Stevensville, MD

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Alliance Marine Group

5.0 (1 review)
Open • 8:00 am - 5:00 pm

Services - Alliance Marine Group

Boat repair

Boat dealers

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9 years ago

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MarineMax at Bay Bridge Marina

MarineMax at Bay Bridge Marina

(4 reviews)

I am updating my review of Marine Max after having them perform service. They changed my lower gear…read morelube and did not utilize the manufacturer's products. In my case, they utilized a Mercury product on a Yamaha engine. I was very clear that I wanted to utilize OEM products, and in some cases they do use OEM products, but not for me with the gear lube. What really annoyed me is on the invoice they listed the Yamaha parts using the Yamaha name and did not mention Mercury for the Mercury parts (gear lube), I found that very disconcerting as I felt the manufacturer was being purposefully obfuscated. Boats and Outboards are crazy expensive and I only use the genuine manufacturer's parts period. It is not clear to me why they did not use the OEM specified gear lube and they have not returned my call seeking clarification.

The sales department was a pleasure to work with, especially Mitch Scharf, who was great throughout…read morethe purchasing process. Unfortunately, our experience with the service department has been considerably different. During the sale, we were repeatedly assured that MarineMax had one of the best teams of technicians and one of the largest service departments in the country, and that they would be able to quickly address the outstanding items on our delivery checklist. We ultimately chose to purchase our boat through MarineMax in large part because of that service commitment. We purchased the boat on July 17, 2026, and, unfortunately, we have yet to receive any meaningful updates or progress from the service department regarding the outstanding delivery checklist. We have called, emailed, and followed up multiple times, but have received very little communication or tangible progress. Given the number of dealers and the significant inventory currently available in the boating market, we had other options. We specifically chose MarineMax because we were told that the service department and level of support would set them apart. Unfortunately, that promise has not been reflected in our experience so far. Ultimately, we were forced to take the boat to another dealer and pay out of pocket to have the majority of the outstanding checklist items addressed simply so we could enjoy the boat this season. We sincerely hope MarineMax will follow through on the commitments made during the sale and work with us to resolve the remaining items during the off-season. We had a very positive experience with Mitch and the sales team, but the service experience to this point has been disappointing and has not lived up to the expectations that were set when we purchased the boat

Seven Seas Yacht Services

Seven Seas Yacht Services

(8 reviews)

Had Mike, Stephanie and team (Nick) service my VP pods last year and in turn this year…read more I found them to provide exceptional service. My boat needed an Alternator on my Galeon and it was ordered, delivered and installed all within the time frame quoted. Price quotes were provided prior to any work starting. Mike even addressed professionally my concern for alarms generated and then cleared by their worked performed. All is well and very satisfied with their professionalism. Needed a new port side alternator.

I stored my 2003 34' SeaRay with them over the winter and asked them to do a pretty complicated…read moreupgrade in the electrical system. Basically I had them remove the Electronic Integration Module (EIM) and replace it with an analog control system from FP Marine. The EIM was failing and there is no replacement but FP marine has a pre-wired system where all the dash controls are replaced. Along with winterization, this project and re-packing the rudders and spring commissioning everything was done with care, on time and within budget. I could not be happier as I have had other "professionals" in the past years do shoddy work, over budget and months past the work complete dates. Stephanie and Mike were a joy to work with and will be hired to do a few more upgrades soon. My wife is thrilled as we were planning on selling the boat in the fall and now she wants to have Seven Seas do more upgrades and keep her for a few more years. Thanks to Frank for doing such a great job with the FP project.

Alliance Marine Group - boatrepair - Updated October 2026

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