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    Lawrence Marine Services

    5.0 (1 review)
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    Services - Lawrence Marine Services

    Boat repair

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    BOE Marine

    BOE Marine

    (17 reviews)

    When a project goes well, everyone is happy. It is when a project has a hiccup the true nature of…read morea company comes out. BOE did an install for me that worked, but not quite up to what was expected. The system installed worked great, except on rare occasions. Fortunately, the system issue did not limit the use of the boat. The system simply was not working to expectations. BOE stood by their instal, attempting to figure out what caused the intermit error. BOE reviewed their instal, ran multiple scenarios to replicate the error, and engaged the manufacturer. Many companies would have argued the system was working and the interment error was caused by something outside their scope, and did not limit the use of the electronics. BOE did not take that approach. They replaced a key component, which was not cheap, at their expense to ensure the system met expectations. I really appreciate doing business with a company that wants to make things work right!

    The good: BOE did a good job of installing $14,000 worth of new electronics on my boat. The tech,…read moreNeil, that did the work was great to deal with and does good work. The concerns: After providing me with quotes for my project, I confirmed the job, and then they increased their labor rates by $30 per hour, which added hundreds of $'s of labor to the final invoice. I was surprised that they did not honor the quotes they originally sent me. (Also be aware, all equipment is charged at MSRP.) It took almost two months to schedule and complete the work, including delays in starting the work. When I inquired about the schedule, the owner of the company, Emily, was put on the phone and was extremely rude to me. With that said, Alex did his best to provide good customer service but clearly had his hands tied. The miss: I asked for a quote to fix my trolling motor mount. Instead of fixing the mount, they added a quick release to the broken mount. When I pointed out the miss, they said that they don't fix trolling motors. At least I will have a quick release when I do finally get it fixed!

    Lawrence Marine Services - boatrepair - Updated May 2026

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