No response after several attempts to contact. What is…read morehappening to water delivery companies? They could at least return calls and so no.

Water bottles always delivered as scheduled. If I forget the bottles they attempt to ring door bell…read moreor just leave some extra bottles and collect next time. I am not sure how rates compare to big company but so easy to communicate wouldn't want to go to big company.

I've had 0 problems with H2O Water Company delivering to my business. Their drivers are so nice and…read morewelcoming, and their delivery timing has always been impeccable. That is...until this week. My business was supposed to get a water delivery June 10th. By 4:30pm our water had not arrived, so I called, left a voicemail, and sent an email asking if something happened to our driver. June 11th. No reply so I called and after the third call FINALLY got a representative on the line. No apology, no nice conversation. Just: "our driver ran out of bottles. Your delivery will arrive June 12th." June 12th comes and goes, no delivery. June 13th (today) 2 phone calls and an email...and finally at 5:48pm (almost an hour AFTER my business closed) I receive the email below. If I had received ANY communication prior to this stating they were moving office, I would've completely understood. But considering it's like pulling teeth to try to get information out of this company, I'm really hoping my business doesn't cut ties with this company.

This business is just AWESOME to work with! They got me signed up fast, have reasonable prices, and…read moreare super easy to communicate with. They also have a nice service coverage area while I couldn't initially figure out if they could deliver to my home, a quick e-mail is all it took to find out more. Would absolutely recommend!

Water World was easy to work with by mandating all their employees to present our front office with…read moretheir CA ID for record keeping & aligning to our custom delivery process of waiting for security guard to arrive and escort driver to bottles area. Glad to have discovered this company! Thanks for following our protocol for deliveries- I know they're a little strict. :)

I read a lot into water quality and drinkin processes. Local water delivery plants are the best…read moreoption to get fresh quality water. I chose to go with water world because they were very informative. Their water has a great taste to it also!

They did a great job On time fair price good communication…read more John did fantastic job Love my new RO system

Justin was very knowledgeable and clearly knew what he was doing. He installed the water filtration…read moresystem and the under-sink RO efficiently, kept everything clean, and didn't leave any debris behind. Even though our 2026-built home didn't come with a water loop, he found the best spot and made the installation look seamless. He even handled a putty patch-up too. The wait time was a little longer than I would have liked, but once Justin arrived, I felt like we were in good hands. Despite the delay, I'd still keep PureFlo on speed dial.

I am so upset with this company! We have been clients for over 12 years. Over the past several…read moreyears we have had issues with our water softener (discovered too late) and when we call the company, they tell us that the people who deliver the salt don't check to see if there's a problem they just put the salt in the softener... in my opinion, if you are putting something into a water softener, you should at least make sure it's working first. We never complained about that but last week I had called to let them know that we are leaking 53 gallons of water an hour!!! and we isolated the leak to the water softener. The woman I talked to on the phone (I believe her name was Shawna ) was extremely rude to me! She actually told me I was rude! I simply called to tell her we had a problem and she wanted to know how I knew that we were leaking water... I said the water company informed us and I wanted someone to come out to check out the problem. At that point she gave me a hard time, but said that she could send someone out Christmas Eve. She told me they would be at my house at 9 o'clock... I called this morning Christmas Eve and asked if we could get a timeframe and they said it would be close to 9 o'clock. It is now 1245 on Christmas Eve and we are still waiting for someone to come by. I've called several times. I've left messages with the answering service and I just feel that this company has gone downhill especially in the customer service department. We are going to cancel our service... very unprofessional, unreliable, and poor customer service

Hire them to install a water softener at my rural property in Livermore about a year ago. They…read moreadvertise they are experts in well treatments, they are not. They sold me a system that didn't remove smell or filtered water correctly for minerals in well which we spoke about with sales person Fred after they did the water test. Had to hire another company to install correct filtration system. Recently I had a fitting break on the water softener they installed, a simple male adapter fitting. Reach out to them first thing in the morning to acquire fitting or to schedule service repair. Spoke to Jessica she said she would reach out to parts department to know if part was in stock. 48 hrs later she still doesn't know if part is even in stock or she will need to order which she said it will take even longer. Mind you water softener is very important to us as well water is very hard. This company sells a product and doesn't know if they have parts to fix it when they break. Would not recommend them.

I have been a customer of READYREFRESH/ PRIMO brands water delivery company for a number of years…read morenow. And I must say that I have nothing but good accolades for this company. For the price and convenience of not having to constantly purchase H20 from a grocery store can be quite expensive. So, as a fellow consumer we all look for ways to save money; and this definitely will you save money. Don't get caught in a heat wave like the one that we had in California; without the refreshing water from PRIMO brands. So go online to sign up for 3-5 gallon bottles of water, the company also sells other products.

Called multiple times to let them know that there was mold in the water. Also had the word…read more"health" on the bottle in yellow, so I suspect that their quality dept missed this bottle. On hold forever and finally accessed the help email. Took a week and 1/2 to get back to me...states they will get back in 2 days...haha. Meanwhile left multiple notes for the delivery person to take mold water bottle, to no avail. I'm fed up with their customer service and water quality. Don't get me started on returned bottles without bottle deposit $ back. Also, you can't cancel on their website .

After years of service, I had the pleasure of meeting our delivery driver today. Thanks to my…read moreinteraction with Art, I will be continuing my service as I was on the verge of canceling. I understand that businesses experience operational issues; however, as a large, well established corporation, it is essential to remember that customer satisfaction is crucial to revenue generation. I am leaving a five star review solely based on my interaction with Art!

Since the merger with Primo brands. Their head is far up their corporate A55 . I have switched to a…read morefilter and been waiting weeks for them to pick up the old machine. It has been on my porch blocking ingress and egress. I call each day and they say we'll be there. I wait and they no-show.

Extremely prompt. Available to our timing and needs. Quality and personable service!read more

Gary and Jim (who delivered) were very personable, responsive and professional. They layed out the…read moreguidelines for delivery clearly and made sure the access was safe and doable for the delivery. Jim was obviously skilled at what was needed at the fill site. I highly recommend Wickersham and will use them again, no question.

My family used to drink LOTS of individual bottles of water, but we got sick of hauling it from…read moreCostco and then having to deal with lots of empty plastic bottles. I looked into getting water delivered in jugs from Costco, but I didn't like the idea of being locked into a subscription plan for the water AND paying them a monthly fee to rent the water dispenser. I found Paradise Water and they've been great. I just send a text message when I'm running low, and they deliver exactly the jugs I need to my house. There's no subscription, so if we need more or less it's no problem. I ordered a Bottle Buddy water bottle stand from Amazon, which has been a great solution. It's cheaper, the water tastes good, AND it's more environmentally friendly.

This is the best water delivery service in the Bay Area. I started using this service in 2023 and…read moreJose is always friendly and responsive with every delivery. We've had Jose delivering our water since the beginning and he cares about his customers and delivers good quality water. Scheduling is a breeze with same day turnaround. This is hard to come by. We had one of the big corporations before and had to schedule weeks in advance, with zero communication, we had to go online to download the invoice, if we forgot then they'd mail the invoice with an automatic $20 charge for late payment, this is a crazy way of doing business. I'm so glad we found Paradise Water, they are exceptional both in service & their product.

Set up was super easy and fast and their deliveries have been ontime. The water itself is great…read more I appreciate that the delivery driver has called before each delivery to confirm how many bottles we need. Their office has gotten back to me quickly everytime I have had a question.

Recently switched to Water World. Set up was flawless. Today was our second delivery which had a…read moreslight delay. On a Tuesday morning, I texted that we had half a bottle left and got a reply that within 3 business days 6 new bottles would arrive. We ran out of water on Thursday and I texted to confirm delivery will be made. Received a text on Friday that the delivery was confirmed for Saturday morning. So, a little more than 3 days but otherwise happy and I just know now to make my request earlier.