No response after several attempts to contact. What is happening to water delivery companies? They could at least return calls and so no. read more

Water bottles always delivered as scheduled. If I forget the bottles they attempt to ring door bell or just leave some extra bottles and collect next time. I am not sure how rates compare to big company but so easy to communicate wouldn't want to go to big company. read more

My elderly mother had so many problems with her water delivery service. They totally stopped showing up. We contacted this company and, as promised, they delivered our water on time. read more

Good Response and keeps schedule. We were looking for another water company after the customer service of our previous company was disappointing. We contacted Pure Mountain and they responded with a quote and a delivery dates. So far, we are very pleased with quality of product and their customer service. read more

First off, the water is excellent! But the delivery person is naturally unpleasant. Never an acknowledgement, just there to do his job. After a while, he kept complaining about how delivering to our building was taking too long to come through the delivery entrance. We have multiple deliveries each day, he's the only one that has ever complained about walking 90 seconds to come through the service entrance. Instead of contacting us to cancel our service, he just stopped showing up. I called the phone number 3x on 2 different days but no one ever picked up. I finally got an email saying that our building with 3 doors and an elevator were too hard to access and to let them know when to pick up their equipment. Our service was stopped in August, I just got a bill for October for services they didn't show up for. If you live in a one story home where the driver doesn't have to walk more than a few feet, maybe he will deliver to you with a smile. Because that's not what we got. Good luck. read more

I started out with Alhambra water years ago and then changed to Arrowhead and then to the Nestle company who took over the Arrowhead route. The water was ok - having come from the wilds of Montana where the water tasted like ambrosia... it is tough to drink any other. Nestle being the corporate behemouth they are, decided I did not exist and no amount of hold time or speaking to "Linda" from India did any good at all. Then I found Pure Mountain Spring Water! What a breath of fresh air! I offer 5 star rating to you all! Service is Awesome! No hold time, email, text and fully open communication. Jay even gets along with my dog! The quality of the water is top notch (nothing will ever compare to my sweet water from up north) for any bottled water I have tried. I am never "out" but if I were, I know that they would make special efforts to help me out. The personal factor is there that comes with small businesses. I will always support a small business first if I can. Price wise, I think they are comparable to the other delivery companies. I feel badly that the cost of fuel is so high and understand surcharges for delivery as I was in the business myself. I just know with the quality of the service and product, and especially the fact that I can talk to someone when I call that knows me and my account, I would pay more without hesitation. Thank you Pure Mountain for being there for us! read more

Pure Mountain Spring Water's service and customer service is outstanding. They have always followed through with requests and attempt to accomodate us without fail. Best Water Service Ever! read more

This company is a joke! Have anyone tried to call them and talked to a person or actually gotten a call back? My first problem is with the communication. On the day of my delivery I wasn't given any time I called but no answers. And I emailed them but no response. They finally called me around 11 in the morning and told me that they are downstairs but they won't deliver because I live in an apartment. They said it's hard to find parking and that the parking spot is too far away from the door. What? How does Amazon, Uber eats, DoorDash and all the postal services deliver package if they can't find parking? You can literally park right in front. The front door is literally 10 steps away from the curb. There is elevator in the building as well. Right after we spoke, I tried to call them back to give them parking instructions. I called three times and only gotten voicemail. This is a total joke. I tried to be patient and sympathetic of a family own business but this is not the way to run a business at all. There's no professionalism whatsoever. I see that most of the reviews are from years ago. Have anybody tried to use their service recently? read more

Started with amazing service and biweekly is always timely and consistent. Never had a problem. Water is awesome, you can taste the difference. Love this service! read more

My water is always delivered on time. They are so nice and so responsive and also so kind to accommodate my request about texting when my water had been delivered since I have a psychotic neighbor who threw my bottles into the bushes one time. I have no idea why. The water tastes wonderful! read more

We've been with Pure Mountain Spring Water for nearly three years. Great service, good prices, good people, excellent water. We're moving away and I'm going to miss them. read more

These guys are great. Super reliable. We used the big companies in the past and experienced poor customer service and pick up and delivery on the wrong days. Very quick to respond when needing to reschedule or change up my order. I've been having water delivered since 2007 and Pure Mountain has been the best. read more

Water is delicious!!! We appreciate the thoroughness and cleanliness this company provides. We wanted a business that was not mainstream and this family owned was exactly what we were searching for. Did I mention that the water is delicious. Thank you for your services! read more

I was shopping around for spring water because I since discovered tap is usually completely stripped of essential minerals (thanks Netflix and zac effron) but I realized a lot of delivery water services were too expensive or didn't clearly state the source. I was so happy when I found pure mountain spring water, they're decently priced and if you have any issues they are very responsive and quickly resolve it. It's so nice bro able to have water delivered now. read more

I have been using Pure Mountain water services for 2 years and they have been nothing but consistent. Good tasting, high-quality water, and reliable service. I would highly recommend it. read more

Found their jugs at a home I needed to clean out. Called them five times in the last 30 days asking them to pick them up. Each time they said they would pick them up within a few days. They never came by and never apologized. I finally gave up and took the jugs to a recycling plant who said they needed to scrap them since they were not compliant for california recycling. I can't understand why people don't follow through. If they didn't want to pick them up, they should have said so in the beginning. read more

I got tired of buying filters for my fridge water tap and decided to give bottled service a try. My mom signed up with this company so I decided to give it a try. The water is great! Crisp and clean and refreshing. The service is really good. They're easy to get ahold of and always willing to help with any questions or concerns. Definitely recommend. read more

fresh clean water that tastes great according to my entire household was requested. i started this service up and now my entire household is really into this water service. easy enough to get the service started without issues. read more

I had a hiccup in the beginning getting a hold of someone, but once I finally did I signed up right away for water service. Water delivery is always on time, they are friendly, super responsive, and the water is great quality. I glad I am able to support a local business and have an alternative to Alhambra and the other large water companies. read more

We started up with them a couple months ago, and I no longer fear that we won't get our water. We were so fed up with DS Waters not showing up, we had to fire them and buy water from the store. Then I found Pure Mountain and they are a Godsend! The customer service is exemplary and they deliver as promised. Doesn't get any better than this! So happy now!! read more

Pure Mountain Spring Water is a locally based family owned company that has always provided my family and my company with great drinking water at low rates. There are larger companies that not only charge more but provide water that is NOT from a pure mountain spring....more like a garden hose! Support Local Family Owned Business! Go PURE MOUNTAIN! Ask for Jay, he's great and always helpful! read more

We've been with them for a few months, and love the water and service! Setup was easy, I just emailed to ask if they delivered, and within 2 days there was a cooler and water at our door! Definitely recommend! read more

This is the best mountain spring water you can buy! There is nothing on the market that compares to the taste! Also any type of water makes my stomach hurt and this water does not. Buy local! read more

I haven't ordered service from this company yet but I had to share the great customer service I've recieved so far compared to live spring water co. Jay responded to all my email questions in regards to their services immediately and even followed up to see if I had any other questions. Thank you for kindness and welling to help. I will be ordering soon. read more

I have been very happy with the service from Pure Mountain Spring Water. I like that it is a family run business. I have always been able to get the water and service I need from them. read more

Long story short, this company was a God send for my company department. The last water company, I had to send a complaint to the BBB in order to get results for something simple. All of my co-workers love the taste of the water & the cost is great too. read more

Our family loves the taste of the mountain spring water. There is no chemical or after taste. The kids love it and ask for it as their first beverage choice. We have been customers since 2006. The rates are so reasonable and no issues with the friendly service. Thanks Jay!!!! read more

We have used Pure Mountain for about a year and a half now and they have always provided great service!! Very professional and prompt. I will continue to use this service! read more

These guys are great. They always deliver my water on time and if I run out before my delivery date they are more than happy to bring some out for me. Good people, delicious water, great price. Pleasure to do business with. Good communication. A+ read more

At my age, service is very important to me and when I call Pure Mountain I get a call back right away. My water is always delivered on time and by a nice young man who is always courteous. I recommend Pure Mountain Water and appreciate the good water and the good service. read more