If I could leave 0 stars, I would. I started employment at a doctor's office on May 11, 2015 and on that same day went to Water Tower Place Uniforms to place an order for several sets of scrubs. The women that worked there were pleasant enough, however, when it came to following through and offering good customer service they are seriously lacking. I ordered several pairs of pants and scrub tops which were ordered for me and arrived at my workplace approximately 2 weeks later. However, I was told that one pair of pants I ordered was on back order and that I would be called to be notified when they were on their way.
It has been over 3 months and I have been given the run around every time I call. I have left messages only to not have them be returned and on several occasions I that I actually spoke to an employee there have been given attitude. At the two month mark when I called and stated that it had been over 8 weeks since my order had been placed with no update from them I was told, "I guess I could call the company if you want." Why should the customer have to ask the employee to do their job and follow through on an order that was placed two months previously? On this particular occasion I was given a call back and told that they pants are still on back order and that I would be updated. I never was.
Two weeks ago I called again to check on the status of my order and was told that the pants should be arriving by the following week and that I would "absolutely" be called when they arrive. No phone call, no update. I called again this morning and was told that they should "arrive today, we are just waiting on UPS to get here." When I stated that I had never been called the employee became argumentative with me and defensive stating that she called and left me a voicemail last week. Maybe she is confusing me with someone else that she has given AWFUL customer service to because I never received a call or status update. And I definitely NEVER received a voicemail. I would have appreciated an apology more than a weak excuse.
I am a reasonable person and understand that delays in orders exist often and are many times out of the control of the store that has placed the order. However, I believe that the store and their employees should be held responsible for communicating this delay to the customer, especially considering the delay has been OVER 3 MONTHS. NOT ONCE WAS I GIVEN AN APOLOGY FOR THEIR LACK OF RESPONSIBILITY. Instead, I was made to feel as if I was doing something wrong simply for following up on the order I placed 3 months prior and demanding good customer service.
If I ever need scrubs in the future I would not go here. Unprofessional, callous and irresponsible AT BEST. read more
