I have been going to VCG FOR THE LAST 18 years . Never had an issue , or problem. They always provided me with excellent service. There are times they get extremely busy and the lines are long, but they will always try to accommodate you as best as they can . Patience is the key . I am sure they are days they under pressure or stress, but thankfully I haven't witness that. Keep up the good job!!! read more

Been coming here over 7 years and the service is still above par. They personalize and truly cater to their customers. Very helpful and thorough. But my experience just got better. There's a staffer, Patricia. They are no words for how detailed and meticulous she is. She followed up on all my orders and made sure they were full and complete. She made sure my vest came in and time and was done correctly, down to the accent in my last name! Wow. Thank you so much VCG for continue to provide us service with care and concern, special thanks to Patricia for all her hard work and dedication, I'm sure she takes her work home too. Truly exceptional. Thank you! read more

I came into the store about 20 minutes before they closed, and they were able to take care of me and provide me with all the items I needed. Not only that, they were also able to stitch some items for me too. Most places wouldn't do something like that 20 minutes before they close, so I appreciated it. read more

Went there the other day right as it opened. Was second in line right behind an on duty PO. The line began to get long and started to get bundled by the door. Waited 20 min in line without a single employee acknowledging any one of us. I just left. read more

Excellent product selection, staff is not as efficient as they should be. I have come to VCG for years, in fact, probably since shortly after they opened. It has always been my go-to place, rather than travel downtown or to the Southside. Prices are usually very good and they have a great selection. However, this time after playing police for over 39 years, I came and ordered something and was told that it would be down the next business day. Well, I came the second business day after and my order wasn't done. The associate almost acted as though he didn't want to tell me that they blew it. I was given the option to wait, but come on, it was a small and should have been easy order. Needs a bit of improvement for customer service, IMHO. Oh, and look happy and friendly when dealing with the first responders that come in, you're about the only people that appreciate us. read more

They were friendly and fast and very helpful. I have been to alot of uniform stores but this is the first time here. I will be going to VCG from now on. Thank you!!! read more

Very knowledgeable staff, friendly, and sincere. They have a wide variety of items to choose from and they usually have everything in stock when you need it. They do everything in house so you get it same day which is excellent. I will be back and back again read more

They seem to only care about their large contracts like with CPD. We have used them for years and will never be there again. Not only have they screwed up our orders but they get mad if we aren't there right away to pick them up and send them back or sell them to others. But when you want to get in contact with them (even about paying them) they are never available. Absolutely not helpful in any sense and have no idea who makes their products. Or just think its a secret and don't want you going elsewhere for the product. Every badge wallet that we have bought to fit our badges have not been exact fit. Mine wasn't even close. They have no problem selling you the wrong product as long as they are getting money. WORST customer service i have dealt with at a uniform shop. We have moved on to better, and much cheaper. Thanks, but no thanks... ....Cannot comment on their seamstress or fitters because we have not used them read more

To all my brothers and sisters in blue, seasoned vets, recruits, and everything else in between. I was known by my class as the uniform and equipment "go to" guy because I've been with many other uniform shops all over the city. I've been to this place for over 20+ years. From my explorer days and into hitting the streets. They have been the most reliable, trustworthy, fair, and helpful people in the business. They get you what you need, they don't sell cheap quality equipment, and correct anything you need custom on the spot. Quality service back by quality products at a fair and reasonable price. You won't be disappointed because they have completely earned my trust. read more

I've been going to this uniform store for a couple of years and have always received the best customer service. Fitore (the women who is always there) is one of my favorites. She has gone above and beyond to make sure I have everything that I need. I will continue to only go to VCG throughout my career. I would recommend it to anyone. read more

Worst customer service out of all of the Chicago uniform stores. Never going back. And of course overpriced

People there are very helpful and they have awesome seamstresses. Fitore Teli is the friendliest.

The Best Uniform Store In Chicago really Good workers there

I was patiently waiting in line for someone to help he. After the sales person helped the person before me. Instead of helping me or at least asking me how I could be helped he proceed to walk to the back and text in his cell phone for 5 mins. At least say hello and say you will be with me shortly. read more

Amy, you are completely wrong! VCG uniform is the only great uniform shop for me, my friend, colleagues, and coworkers. I have shopped there many years. Randy, Maria, and Fitore, these are the employees we come back for. I myself as a female go back time and time again, and get the same respect as anyone else. I think you have a problem with the "white shirt" of your department. Or you are just a cheap Wal-Mart shopper. Nonetheless, your review of VCG is competely WRONG, and maybe they smell better then you. Cindy read more

I just love this place....all the staff is so friendly....I went there for one pair of pants and the lady in the front which I think she is from Europe it's such a sweetheart...I try it my pants on and they were to long,she came and measured and everything was ready in 15 min...for sure I will be back again and for sure!! read more

they will charge you for every stitch...way too expensive...god forbid there is more than 2 people in there...you'll be there for hours...go to the place down the street on irving...much better business. read more

This is my favorite uniform store and I wouldn't go anywhere else. The staff is exceptional and have stayed late/worked extra to get things done for myself and others. A recent vest cover that I received fit perfect and was finished in remarkable time. The personal service offered at VCG is too notch. I have always had a pleasant experience when I go to VCG and I will continue to go throughout my career. Highly recommended. read more

Thank you so much VCG! I was in urgent need of assistance this morning and Adam went above and beyond for us today. My husband was to receive an award early this morning, and needed a uniform component (customized name plate) made before the ceremony. With no time to spare (rush hour traffic, 9 am ceremony start) Adam gave us special exception and helped us before official open hours so we could make today's ceremony. Wow. So friendly and great service. Thank you VCG for making today even more special!!!! You guys are the best! read more

I went to vcg last October and the experience was horrible. I waited 45 minutes for them to hem two pairs of pants i had purchased. They seem very aloof and didn't care that I had been waiting that long. Seems like they don't care about certain customers, specifically the females. Decided to go in today hoping that it had been a one-time bad experience and gave them the benefit of the doubt....big mistake. I was there for an hour and a half! Since i take pride in myself and like my uniforms to look neat, i went pack to purchase another two pairs of pants. First, I had to take the initiative and approach one of the guys so he can grab me the pants. As i'm trying them on, i'm listening to the saleslady literally kiss a leutenant's balls! they went out of their way to make sure his white shirt fit perfectly. I didn't let it get to me. After trying the pants on, i again approched the guy and asked him to take measurements so they can hem them, he did. I sat there and waited for two pairs of pants to be hemmed for 45 minutes, once they were done, i noticed the pockets weren't sewn like i had requested, i asked the lady to please sew the pockets, she continued to have a conversation with a male officer who happened to have graduated with me at the academy. I kept my cool and waited an additonal 15 minutes for the pants! without any apology or any acknowledgement from any of them. I paid the 160 dollars and left the store. The sales lady needs to be more pleasant towards the female customers who are also in law enforcement and deserve the same respect and eagerness she shows towards the male officers. I keep shaking my head everytime i think about my experience and thankfully there are other uniform stores who will be more than happy to accept my money regardless of my gender. read more

Great vibes from here. They helped me try on several Bates Boots that I needed for work in EMS. I have really small feet for a guy so I'm glad the guy who helped me wasn't pissed that I kept trying like 4 different sizes. read more

Adam at VCG provides a personal touch that is rare in this day and age! We went with VCG because of him and never looked back! Good prices and GREAT SERVICE. read more

Ordered a vest cover they said it would be ready in 2 weeks, after 2 weeks they said will be ready in 1 more week, came back after 3 weeks only to find out that it would take 1 more week, came back after 4 weeks and it still wasn't ready. Worst customer service stay away. read more