I came back after a while being away with bad service. Lizzy and Abby were tremendous help and…read morekind. Bathrooms were pretty dirty which I hope can be cleaner but nonetheless Thanks for the improvements. Jeremiah

Every time I come here, it is the same high level of friendliness and great customer service! I…read morehighly recommend this place.

Amazing experience! The manager let me know the specials that they were currently running and…read morehelped me with deciding on different options. She also let me know how they can stitch logos of your company on to your scrubs with virtually every carrier (except for FIGS).

Very nice store with a great selection. Went earlier this year and will be back! Just wish the…read morewebsite was up but it's fine either way.

Just came in to purchase my first pair of scrubs from these ladies and they were very helpful - she…read morebrought over a top that was on sale for me to try and it was a winner. Store is a bit small and cluttered and at first it seems like chaos but they do organize by size and everything was all in its place. U of C students get a discount but she gave it to me even though I go to UIC. Definitely very affordable even then.

If I could leave 0 stars, I would. I started employment at a doctor's office on May 11, 2015 and on…read morethat same day went to Water Tower Place Uniforms to place an order for several sets of scrubs. The women that worked there were pleasant enough, however, when it came to following through and offering good customer service they are seriously lacking. I ordered several pairs of pants and scrub tops which were ordered for me and arrived at my workplace approximately 2 weeks later. However, I was told that one pair of pants I ordered was on back order and that I would be called to be notified when they were on their way. It has been over 3 months and I have been given the run around every time I call. I have left messages only to not have them be returned and on several occasions I that I actually spoke to an employee there have been given attitude. At the two month mark when I called and stated that it had been over 8 weeks since my order had been placed with no update from them I was told, "I guess I could call the company if you want." Why should the customer have to ask the employee to do their job and follow through on an order that was placed two months previously? On this particular occasion I was given a call back and told that they pants are still on back order and that I would be updated. I never was. Two weeks ago I called again to check on the status of my order and was told that the pants should be arriving by the following week and that I would "absolutely" be called when they arrive. No phone call, no update. I called again this morning and was told that they should "arrive today, we are just waiting on UPS to get here." When I stated that I had never been called the employee became argumentative with me and defensive stating that she called and left me a voicemail last week. Maybe she is confusing me with someone else that she has given AWFUL customer service to because I never received a call or status update. And I definitely NEVER received a voicemail. I would have appreciated an apology more than a weak excuse. I am a reasonable person and understand that delays in orders exist often and are many times out of the control of the store that has placed the order. However, I believe that the store and their employees should be held responsible for communicating this delay to the customer, especially considering the delay has been OVER 3 MONTHS. NOT ONCE WAS I GIVEN AN APOLOGY FOR THEIR LACK OF RESPONSIBILITY. Instead, I was made to feel as if I was doing something wrong simply for following up on the order I placed 3 months prior and demanding good customer service. If I ever need scrubs in the future I would not go here. Unprofessional, callous and irresponsible AT BEST.

I had such a pleasant experience at Scrubs Etc today! I came in to purchase some scrubs for my…read morehusband who is a medical student and was overwhelmed with the many options they have. Russell, the store owner, was so helpful and jumped right up to help me pick two pairs of scrubs for my husband. The variety at the store was great with brands like Infinity, Grey's Anatomy, and Dickies. The pricing was average with tops and pants ranging around $30-$40 each. Based on Russell's recommendation, I got two of the popular brands (Infinity and Grey's Anatomy) so that they would be a little more wrinkle resistant. If I should need any more scrubs in the future I will certainly be back. There is something to be said about great customer service and Scrubs Etc knows how to set the example!

UPDATE: now the owners are removing my ratings from all platforms. I still have not received any…read moremessages back from the owners nor received a text message about my purchase being complete. The phones are still not being answered and the voicemail is still full. TAKE YOUR BUSINESS ELSEWHERE. I used to buy scrubs from their Naperville location and loved the store. I bought a white coat for embroidery almost 1 month ago. I was told I would receive a text message when my order was complete however, there has been no word. I've tried calling with no answer and the mailbox full. I'm really disappointed with the service and likely will not do business with them again.

Brought in my own sherpa fleece. I was told by the super nice guy that it isn't guaranteed they can…read moreget to embroider onto it, bc of the material. Low and behold, as their usual norm of working magic, they were able to. Looks AMAZING. Also brought in my own quarter zip regular Gildan sweatshirt and it looks flawless.

JG has been dressing me for over thirty , yes thirty years. The wonderful staff Greg and Arlene…read morehave working for them is second to none, best in the business. Quality , price, and backing their work with alterations and repairs which is very important considering the kind of work the regular customer here does. If you want it done right you take your business here plain and simple Thanks guys for always keeping me looking good Respectfully Bob Cavaiani Chicago,Il

I was just seeing thinking what happened to all of the mom-and-pop stores the stories that we can…read morerely on the story original back in the day in Chicago. People don't appreciate things like that anymore. Yes my name is Candas Lovie Myles Ingram. What I wouldn't do to get in touch with Mark

Great place for embroidery service! Fast, quick and professional! I was able to personalize a…read morebeautiful fun top for a party!

Good place to find specific uniform. The cashier was very friendly, informative, and helpful.read more

BEWARE CREDIT CARD HACK! Bought Steve of scrubs online on 12/8/24 never received it so contacted on…read more1/17/25 by emails and received only top without pant. Canceled the order but they are not refunding my money. And won't take returns online. Pathetic see BBB reviews. Send txts and emails 10 times a day. Keeps charging card every week and deletes it.

I have been going to VCG FOR THE LAST 18 years . Never had an issue , or problem. They always…read moreprovided me with excellent service. There are times they get extremely busy and the lines are long, but they will always try to accommodate you as best as they can . Patience is the key . I am sure they are days they under pressure or stress, but thankfully I haven't witness that. Keep up the good job!!!

Been coming here over 7 years and the service is still above par. They personalize and truly cater…read moreto their customers. Very helpful and thorough. But my experience just got better. There's a staffer, Patricia. They are no words for how detailed and meticulous she is. She followed up on all my orders and made sure they were full and complete. She made sure my vest came in and time and was done correctly, down to the accent in my last name! Wow. Thank you so much VCG for continue to provide us service with care and concern, special thanks to Patricia for all her hard work and dedication, I'm sure she takes her work home too. Truly exceptional. Thank you!

This store is huge. It has a nice selection of scrubs , but they need to offer more jackets. They…read morecan order what ever you're seeking. It costs 12 dollars to ship items home, But you can pick it up at the store for free.

The service was great had a pleasant experience there staff was kind and helpful to my needs. Very…read moreorganized and clean. Had multiple brands of scrubs to choose and even ordered some that came in within a couple days. The scrubs are holding up to 12 hr shifts and more. Worth buying here will go here again. Prices very but they had sales that day that was a wonderful thing.

I was in desperate need of heavy duty uniform pants. This store was recommended as they carry a…read moregreat selection of quality uniforms. Most of their pants have a reinforced crotch and knee area, to withstand wear and tear. Four-way stretch and lots of pockets. This was my first time shopping at the 511 store but the two ladies at the register were so nice. Every interaction was helpful and attentive which made my experience flawless.

5.11 use to be a great store recently tried to make my usual purchase 42 x 34 was told corporate is…read morechoosing not to supply stores with plus sizes and needs to be ordered through website 1 this is discrimination 2 if I wanted to order and wait and possibly return because didn't try on would order Amazon And stores complain about low sales but choose to discriminate Lost a long time customer found a uniform store that Taylor's my needs 5pants 4xs a year at $80 apair -$1600 revenue for 5.11 Sad they are willing to lose loyal customers