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    Sanchez Brothers

    5.0 (4 reviews)
    Closed 10:30 am - 7:00 pm

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    3 years ago

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    3 years ago

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    11 years ago

    Great personal service, some of the best cowboy hats at reasonable prices around. Huge selection of boots and all kinds of western wear !

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    8 years ago

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    Kohl's

    Kohl's

    (30 reviews)

    $$

    I recently visited for an Amazon return and was taken aback to see an elderly woman with a walking…read moreaid, visibly distressed because she had to walk down a broken escalator from the second floor. Only to learn from a staff member that it had been inoperable for several days and the elevator was also out of service. For a major retailer in 2025, that's unacceptable. On top of that, the store feels extremely overstuffed with merchandise, making the aisles cramped and cluttered. It creates a bargain basement vibe instead of the clean, easy to shop experience I once knew. The prices are great when coupons or sales hit, including the 25% offer that you're given when you drop off an Amazon return there. But the overall feel of this location makes it seem like it's in decline, with little effort to improve the customer experience. Note: Amazon returns are on the second floor until 8p. After 8p, it's on the first floor.

    On Saturday, November 15, I placed an online order using a one-time use 40% off coupon to purchase…read morethree sports bras to be picked up from the store. When the items were ready to be picked up, I took my daughter to the store to pick them up and try them on so we could exchange them or a different size if necessary. Two of the three bras were good except she needed a smaller size. The third she didn't like so we needed to return. We found the two in the right size and went to the checkout counter. I told the cashier that we wanted to exchange the two and return the others. He asked for the receipt. I told him it was an online purchase for store pick up so I didn't have anything other then the bar code on the pick up bag, the email with the bar code, and the in-app bar code that you click on if you need to return something in the store. He said that none of these options was acceptable for an exchange. I thought this was ridiculous and told him so. I then said fine, I will return them to my original payment and repurchase them with the 30% off coupon since he wouldn't honor the 40% off coupon I used to purchase them originally. He said he needed my ID to do this. I only had an expired ID on me so I got very annoyed and went to my car to get the regular ID. I made a scene for which I am not proud but I was frustrated with the lack of customer service and the lack of knowledge of your return policies. When I got back with the ID, he went to give me a merchandise credit instead of a refund to my original payment method. I got upset. He asked the girl next to him who told me that since I didn't have a receipt that came out of a printer in the store that an refund and an exchange were not options. I continued to get very angry but at this point they were not being helpful nor were they calling a manager to check if there was another method to make this exchange or refund. They gave me a merchandise credit, which I then used to purchase to two bras that should have just been an exchange. The cost of this was 30.78. There was a balance on the credit but I didn't check any of this until I came home. The original price I paid for the three bras was $36.28 The merchandise credit I received was only $32.53 So not only did I have to pay more for the two bras because they wouldn't do an even exchange for my original purchase that used the 40% off coupon, but they also didn't even give me credit for the full amount I paid for the three bras. I have been a Kohls customer since I was 18 years old (over 30 years ago). I have a credit card with the company. I have always paid my bills on time and have shopped at the store at least 1000 times. This was an incredibly disappointing experience. I felt like I was being told I was crazy for trying to exchange them. I checked the policy and I was well within the parameters of an even exchange for the two bras and a refund to my original payment method for the third. When I got home from the store, I contacted Kohls customer service via the chat on the website and was told that there was nothing they could do since this happened in a store. So basically, the store couldn't honor your policies because I made the purchase online and the online store couldn't honor them because I tried to return them in the store?!?!?!?! Very disappointing.

    Men's Wearhouse

    Men's Wearhouse

    (38 reviews)

    $$

    I had a very disappointing experience at this Men's Wearhouse location that left me in a difficult…read moreposition just days before an important family event. Nine days before my father's 75th birthday celebration on March 7, 2026, I came into the store specifically to purchase a suit for the event. From the very beginning, I made it very clear to the staff that I only had nine days and repeatedly asked if it would be possible to have the suit tailored, pressed, and ready in time. Two different staff members helped me select the suit, and during the process they asked several times when I needed it. Each time I clearly explained the date and the importance of the event. When the tailor came out to measure me for alterations, he also asked when the suit was needed. In total, the deadline was discussed six or seven times, and each time I was assured that the suit could be completed two days before the event. Based on those repeated assurances, I paid in full for the suit, alterations, and a tailored shirt. When I returned expecting to pick up the suit, I was shocked to learn that it would not be ready until a week after my event. When I asked how this could happen after the deadline had been discussed so many times, the only option offered was a refund. While I appreciate that the refund was issued, it does not solve the situation that was created. I was left without a suit and with almost no time to find another option before a very important family milestone. The most frustrating part is that I specifically asked multiple times if the timeline was realistic. If the staff had simply told me that the alterations could not be completed in time, I would have gone somewhere else immediately or even rented a suit. Instead, I relied on the assurances I was given. I am sharing this experience because this type of miscommunication should not happen when customers are planning for important life events. If someone from store management, district manager or Men's Wearhouse corporate customer care would like to reach out to discuss this situation, I would welcome the opportunity to speak with them directly.

    The staff were very helpful and patient with me for I did not know what I wanted at first…read more Ultimately I got a great sports coat and slacks on time as promised for a wedding. Great job!! - Orpheus

    Sanchez Brothers - menscloth - Updated May 2026

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