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5.0 (1 review)
Closed • 9:00 am - 9:00 pm

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2 years ago

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Macy’s Marketplace  - Revenue lost due to a rude associate.

Macy’s Marketplace

2.4(8 reviews)
1.7 mi

So this is what happened to me today at #Macy's Market, 9700 S. Western Ave, Evergreen Park, Il…read more I went in with my mother and bought some FIRE shoes and the cutest lil jumpsuit. I asked if they could hold tbe items while I continued to shop. "Sure" they said. When I was ready to check out, I tell the young man at the counter they're holding some items for me. He comes back with a dress, I tell him that's not it. Then he holds up my jumpsuit and asks if this is it, I say yes, that's it. He's pretty friendly during the transaction. I get home and realize they didn't put the belt to the jumpsuit in the bag. So I called the store fifty million times before they finally answer. When they answer, I recognize the voice as that of the young man that rang me up earlier. I'm explaining to him what happened and asked if he can check to see if the belt is in the back. He tells me I'll have to come up there. I said it was too far, and if they have it I'll come back tomorrow, but if not, I'll take the jumpsuit back to the Macy's closest to me. So this is where it gets crazy.... He puts me on hold, and a young lady picks up and asks me to repeat what I just said, so I do. At some point the young man gets back on the phone and says 'describe him' after I say it was a young man that helped me originally. This kinda threw me, but I say 'uh, he was tall, a black male.." and so this dude says "so he was a n*gger" I said 'what??' He repeated it again "it was a N*gger". I was speechless. I said "is this Macy's? What did you just say to me??" Then he said it AGAIN!! And then he hung up the phone. Ooooohhhhh weeeee, I couldn't get to that store fast enough!! When I made it back to the store, the idiot, whose name is Kyle, by the way, saw me talking to the store manager, and went and hid in the back when he saw us walking towards him. THIS DUDE HID OUT IN THE BACK OF THE STORE. I told the manager, Allysha, that I would wait for her to find him, I needed to ask him some questions. He finally comes out, grinning and dragging his feet. Looking guilty as hell. Of course he denied it, but I still lit into him. What possessed this young man to say that to me???? Who raised him to think it was acceptable to say that to me??? Me...someone who has the same skin as his!!! It felt like he had kicked me in the the stomach. I can't wait for Macy's Co. to explain this one to me.

Display of love! Not here the most rudest associate came by me. I politely asked her a question…read more She told me go stand in line and ask your question. I called her on it. She argued with me and that's fine. I told her she was rude. She was a very ignorant person. Shame on you Macy's you can do better than that.. Also you will find the $200 or so products piled on yyour floor where I left them. Will never return, and never spend a dime here .

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Macy’s Marketplace
Macy’s Marketplace  - The associate  and under the love  sign!  How apropos!

The associate and under the love sign! How apropos!

Macy’s Marketplace  - Macys

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Macys

Submit - menscloth - Updated November 2026

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