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    The Shop

    4.0 (2 reviews)

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    JCPenney - North entrance. There are four entrances including one in the mall.

    JCPenney

    (26 reviews)

    $$

    West Lawn

    I love JC Penney , along with Playtex bras, Alfred dunner, turtle necks, elastic waist skirts, good…read morestrong socks, great pearl jewelry, nice purses,

    I am writing to express my extreme dissatisfaction with JCPenney. I hope anyone who reads this…read morereview does not purchase any mattresses from JCP. I purchased a queen-size Sealy Posturepedic Firm mattress set online in March 2023 for $981. The set went flat just short of 24 months. Upon checkout you see that you have a 10-year limited warranty on the product, but no mention of a second hurdle--SCAM by JCP. The SCAM is JCPenney's "mattress policy." If the product is more than 120 days old the customer must pay a 15% restocking fee, and reorder a replacement set, but gracious JCP will waive the $85 delivery fee. Then after the replacement set is delivered and the defective product is entered into inventory, the customer receives their "initial" payment back. Have you ever read or heard of such fraud? Think I am lying, read it for yourself. Here is the link: https://www.jcpenney.com/m/furniture-and-mattress-return-policy I entered a BBB review and several Corporate Customer Relations representatives called but everyone "apologized and said I was a valued customer." I then said just forget it I don't want to pay almost $1,000 upfront again from YOUR store. I was told they would waive the "20%" restocking fee but I still had to pay the $85 fee to have the defective product retrieved and then once again when the item was entered into inventory at the warehouse I would receive a refund. Then I received an about-face decision that my only option was to pay upfront AFTER I emailed the CEO of JCPenney.

    The Shop - menscloth - Updated May 2026

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