service and inventory. is outstanding. Purchased a hat and was more than satisfied. outstanding boot inventory. had not shopped there in over 20 years. I was still very impressed. Will visit again. read more

Damn. They have all the things. Worthwhile place to get some togs. If you are looking for boots...they also have those. Formidable selection of hats. Also a fine service component over in hats. Nice folks. Very few stores of this quality anywhere, but especially this far north. Their own parking (across the street)). read more

Service - 10/10 for hospitality Selection - nice diverse range of options for every day and party Value - no cost alterations keep me coming back read more

The absolute worst. I bought a key chain that broke and took it back two months later after it cased me to lose my keys. I had the wrong receipt and the woman had such attitude when I told her I was trying to return it and was so unfriendly as if I were trying to steal the entire store. She told me the keychain was $4.95.and she could not give me the money back. I was going to look at a belt and was hoping that they would just apply it to the belt but she and her co-employee were so nasty about it that I wouldn't want anything else from this store. Ever. Also told them of a very tragic thing that happened to a friend that I had bought another of their keychains for and they told me "We all have problems, Lady". Never will I ever go there again! read more

Came in with my oldest son to buy some clothing for Dude Ranch. The store has tons of choices! The woman who helped me in the Ladies Department was wonderful! She helped me find boots, jeans, shirts and dresses and a cowboy hat. She was honest and thoughtful. My son had a different lady in Men's department. We both felt that she was pushy and made me very uncomfortable. I walked over to see a shirt that my son was trying on in his dressing room and she said to me "OH that dress you must buy it! It fits you perfectly!" Honey.... I didn't ask you your opinion and that was the only dress that I tried on that looked awful on me! Anyway the man at the register was great and so was the store! Minus the lady who was pushy in Men's! Would have given this shop 5 stars if she had not approached me and been in my face... read more

Alcala's Western Boots - Boots, jacket dresses, vest, skirt, jeans!!! I'm ready!!! - Shoe Stores Near Me - Chicago, Illinois

Introduced staff to Jimmi Mayes, last surviving drummer to the late Jimi Hendrix Purchased Authentic Mexican Sombrero https://youtube.com/channel/UCGDM2kMJ8oT686rjBSN3cGQ https://www.jimmimayes.com/ This is the Jimmi in the song https://youtu.be/6sJfGDpwyv0 read more

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Alcala's has a large selection of cowboy hats of all different types. It was hard to find my ideal shape and color online but unlike Amazon or other stores, they offer to shape your brim however you like so you're guaranteed to find what you've been looking for. They also record the hat's serial number and stamp the inside with their logo so you can return to get it reshaped or cleaned for $8. They also educated me on how to care for my hat and a bag to keep it in when I'm not wearing it. For a customized and thoughtful experience buying a cowboy hat, skip Amazon, SUPPORT THIS SMALL BUSINESS!!! read more

Sadly 1 star review. My wife and I spent the day on Chicago Ave supporting local businesses. I'd been looking forward to visiting Alcalas since I moved to the area. We get to Alcalas just start looking when we're told that we need leave our 2 bags(regular size brown bags) of items purchased at other stores at the front. I say we'd rather not and are told that's the policy. So we are asked to leave. read more

Stopped in out of curiosity and was blown away by the selection. Everything you could imagine in western wear. Vast selection of cowboy boots, a bunch of classic and trendy hats, and shirts, belt buckles, the whole 9-yards. Definitely drop in for a visit! The staff was also incredibly friendly. Random tip: they have free moving boxes outside their store if you're ever in need!! read more

Alcala's is absolutely amazing. The best section and customer service I have seen! Got two hats fitted for me here and they were extremely helpful and knowledgeable. Great selection of hats and hat bands/ accessories. read more

I brought one of my Goorin brothers hats in to get cleaned yesterday, I picked it up today and it looks brand new. Ernesto was great to talk to and even better with the care of my hat!! I will be a regular here from now on for the rest of my hat collections cleaning!! read more

Alcala's Western Boots - Shoe Stores Near Me - Chicago, Illinois

Went here for a birthday gift, talked to a store employee asking if they honor the same prices they have online. I was told yes, so i proceeded to shop and pick up everything i needed. When i get to the cash register to pay 2 pairs of boots, and 2 belts later, i am told that they do not honor their online prices and it was only online. After a slight disagreement with the cashier, I succumbed to their policies and purchased everything online. This is where i start to become annoyed. I asked if I could walk out with my order and they said no because they need to process it. After a brief conversation with Robert Alcalá, the store manager, I am still told no. So then i ask him to cancel the order. I call back 5 minutes later to see when my order would be canceled because if it was tomorrow, i would have just told him that's pointless and i'll just pick up my items at that point. Instead Robert tells me that they actually ran upstairs to their system to cancel the order as fast as they could. This leaves me befuddled because why on Gods green earth would they not run up their to process my $400 order but they run upstairs to cancel it. I will never come here again after my family has been shopping here for years. would give 0 stars if I could for the way this situation was handled. It is the 21st century, please keep up. read more

I've been coming here for years. I've bought 4 pairs of boots since and some other items. They are friendly and fair. I've also had my old Tony lamas repaired there a couple times. They do a good job. I like the service they give to boots they have sold in the repair and cleaning process. They sell very high end boots and it's pretty awesome to have something like this in Chicago. read more

The Best ! I've traveled the country looking for good western wear and Manley footwear. Alcala's is right in my Neighborhood. This is the best place in the whole country! A great family run store. Richard is one of the best salesman I've ever dealt with. A true pro! All the brothers & sisters are Great! Can't forget Conrad in the boot department! read more

My daughter sent me a cowboy hat as a gift from California to Chicago. The hat was not shaped. I called Alcalas and spoke to manager Mike and he invited me over anytime to meet Jesus the professional hat specialist. I was pleasantly surprised they have a hat department and Jesus is nothing less than an artist! This guy can make a perfectly shaped cowboy hat out of a soup can! Holy cow it was a great experience! Friendly staff, unbelievably huge selection. And by the way what a breath of fresh air to actually walk into a store and have friendly knowledgeable sales people who want to help you.'s place is nothing short of amazing. My friends recommended a hat shaper in New Mexico and another hat shop in Texas. What a waste of time... I'd rather drive down the road to Ocala's on Chicago Avenue and enjoy the experience firsthand. read more

A very very nice group of people, and very helpful without being pushy. They have the best variety of hats of any store I have been in, and in South Carolina I am known as the Hatman. When I come back to Chicago, I will definitely stop here again! read more

I've been in western wear stores from Houston to Phoenix, and Alcalas can match up with the best of them. Conrad Torres Tonsul will get you in a pair of boots that look good fit great and they will tailor your new jeans in minutes flat. I'll be coming back to get a matching belt and who knows what next time. Located on 1700 block of West Chicago Ave., you can easily take the bus back to Michigan Ave. in no time. Whether you truly ride the range or are a pilgrim like me, you'll feel welcome here and have fun shopping for the best quality western wear north of the Red River. read more

Amazing selection and tremendous service. The store is really an icon - museum like in terms of the layout and volume of inventory. Love this place read more

SADDLE UP If John Wayne was still alive he would ride up, tie his horse up to the LAZ pay station and then shop here for his western wear. This store is so much fun to just walk around. With everyone going country in America, this store is perfect for the wannabe city slicker. Recently our little one went to the Windy City Smokeout with us and she commented that she needed a cowgirl hat to go with her cowboy boots. I knew this was the perfect place to fulfill that request. We actually walked through in the summer and let her find the hat she wanted. As good parents we then used it as an incentive to get good grades. Bribery is a good educational motivator. Fast forward to the present and it was time to get that hat. The only problem is that the hat was now gone. Oh no what are we going to do. The only good news is that there are still a ton of hats to choose from. With a little parental redirecting we were able to advert a crisis. The staff cleaned up the new hat and we bought it. They even taught her how to properly store her new cowgirl hat. As we were walking out of the store and back to our covered wagon, she noticed that the hat she wanted was in the front window. So of course we had to go back in and exchange our recent purchase for the hat she originally wanted. The staff was very helpful and made sure that this process was extremely painless. On a side note we were able to talk the little one into being a cowgirl for Halloween. This saved us some money from having to buy another Disney Princess dress that leaves glitter everywhere. The cowboy costume is always a good standby during this holiday season. That's a hint if your still undecided for Halloween. One of my observations was the price of cowboy boots. This place has some really expensive cowboy boots here. John Wayne might be the only guy who could afford these things. When I started seeing some boots on sale for a $1199 I thought that was crazy and then I saw a pair for $2699. I was a little speechless and then wondered if the return policy here is the same as Nordstrom. I am going to go on a limb and say nope. These boots were made for walking and once they leave the store they are not coming back ever again. Now hopefully I didn't scare you away from this place because they do have some great affordable prices. This place has everything for the cowboy or cowgirl in your family including hats, boots, jeans, horse whips, scarfs, vests, polyester pants and jackets. You'll be riding the open range in style. What are you waiting for? It's time to boot up and visit this store because you will be looking stylish as you hit the trail. Giddy up partner! read more

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Alcala's is full of character and awesome. I've been going into this store for years and purchased an array of stuff, but mostly Levi's as they have a good collection of them and I live nearby. I got my mother (who rides horses and competes in California) some great saddle bags that she'd noticed in the window when she was visiting Chicago one year. They will tailor just about anything you bring into them as well. read more

Great place lots of nice stuff there especially for the area. Customer service excellent but bewarned, they do not have the original boxes on any of their boots, so if you are buying a pair of really nice boots, it kind of sucks. All over all, would go again for other apparel but wouldn't buy boots here. The prices are very good. read more

Awesome store, like it was teleported from South Texas or something! Huge variety of shirts, boots, bolo ties, hats, etc. Totally legit quality and style. There were shirts here in stock that I have only seen in movies or dreams. The staff couldn't be nicer, I think every one of them greeted me and politely made sure I was finding what I was looking for. I did, and bought two. His and hers. read more

We brought my boots in that are 15 years old to get stretched and cleaned. From the first moment we walked in someone was saying hello and taking care of us. The selection is pretty huge and being that we purchased my boots there (they stamp the inside with their name so you don't have to find a receipt) they were able to give us a great price on cleaning/stretching and they did an excellent job! I can actually wear them again. Highly recommend this place for all things Western! read more

Alcala's Western Boots - Shoe Stores Near Me - Chicago, Illinois

After purchasing many items over the course of many years, I have never felt so disappointed with guaporú if very expensive goods and the quality of service and decided I have finally given up on this store and their less than "Professional" customer service (From a Robert). This all from from a store which is supposedly been in business 50 years. So, I Bought a $1150 silver tread belt (yes silver as In the metal) in 8/2022 and I wore it one time at a Rodeo in Baja. Well, the belt buckle kept fallen off all day also tried to put it back on in the rest room making it a very inconvenient experience all day long. In addition, a the end of the evening I noticed the color of the silver belt had changed into a discolored darker brownish color. It was very embarrassing to have to continue to try to put the Buckle all day long and more embarrassing that the belt color was changing , thinking it was a 100% silver thread belt. After Labor Day, when I returned from Baja, I proceeded to go to the store to show them the defective silver belt. They "acted" as Surprised as I genuinely was with the terrible quality of this very expensive belt. And they all owners and leather taylor consulted with each other to get inline as to what to with me and/or the belt. Luckily, I had the receipt with me, because they are sticklers with their receipts, and as I am anal about keeping them in case there is an issue with my purchased goods. I was patient with them to hear what options they had to offer to make the whole experience better. But I didn't have any more Patience and I finally told them What I wanted from Them, I decided to tell them what a terrible Experience I had had at the Rodeo with this belt buckle that kept falling off. It was a very expensive belt but evidently it was defective and discolored silver threaded leather belt. I should have gotten my refund at that point, but given that I had confidence other products that it's many embroidered shorts worth hundreds of dollars. I had also bought a silver and gold threaded belt ($1,300) at Alcala's before several years ago and it is still in great shape , the buckle has not fallen off and the belt keeps It's shiny color and good quality. As a Matter of fact, I Wear it all the time. So I proceeded with my request for an exchange. I tried the new belt and it was two inches longer than my size. I still Proceeded with the exchange and the clerk or owner , Roberto, exchanged the belt provided Me with a new Receipt for the exchange and created an order for the the leather tailor to shorten the length by two inches. I said I would give them until end of September for the work because I would taking the be taking the new belt to San Bernardino /LA Rodeo event in October. I returned first week in October for the new shortened silver belt which also cost same Price ($1,150) and the work had not been done. The belts was never touched and the change to the length was never worked on. I was livid but feeling controlled about such a lack of communication from Alcala's because I had returned from Chicago's north side about 15 miles away for the finished product and they had not even given me a call to inform me that the work had not been completed. The Cashier Clerk/owner (Robert) acted surprised and was not sure why the work had not been completed. It was definitely UNACCEPTABLE that the work was not completed even after I gave them Additional days and until fist week in October. He mentioned something about the leather tailor having been busy and possibly not getting around to completing the work. Well, I though that by having the new belt length changed completed in time with quality that they would make it RIGHT and that would make me feel satisfied and regain some of the lost trust that I had before with Alcala's products. Well, unfortunately "Two Wrongs" made the whole experience worse. The Cashier Clerk said he would investigate and would have someone make the changes. I proceeded on 10/05 to request a full Refund Credited back to my CC account obtain proof of the CC credit and hope to not ever to return to Alcala's again. read more

This place has been here forever. It's the go-to place for Western wear, you don't need to go anywhere else. I used to live closer, and would browse here once in awhile. It seems the neighborhood has improved around this store, which is always good to see. I did a voice over for this place, and can still remember it: "Alcala's is kind of a weekend tradition with us . . . there's nothing like the feel of a new pair of boots on the dance floor Saturday night. Alcala's Western Wear! 1733 West Chicago, in CHICAGO!" That was fun. Simply put, there's no place better in the city to buy cowboy boots. If you're into that sort of footwear. read more

came in to find a gift for my dad and Conrad was so helpful ! very knowledgable and great assistance. made the shopping experience nice

Great service - we called and were given specific details as to what sizes and style of jeans they had in stock, paid by credit card and picked up in front is store. read more

Stumbled upon quite possibly the best western store ever. Whatever you need, they have it there. Everyone is very friendly and helpful. All ranges of price points. We walked away with a lot of merchandise for what found to be a very reasonable charge. Although we don't live nearby, we will be ordering more online, I'm sure. This business is celebrating their 50th year in business today. They must be doing many things right. Happy anniversary today! read more

My husband and I went here to search for new boots for him. I have no boots. I ended up buying two pairs and my husband bought one. A enormous selection of beautiful boots. Conrad was extremely helpful. He has so much knowledge about boots they sell and how a boot should fit. read more

Amazing shop. Family owned and they are amazing! Boots are high quality and jaw dropping beautiful. Leather is top notch!

Alcala's is currently having their semi-annual boot sale, which goes until the end of the month. I just added two new pairs to my feminine arsenal of ass-kickin' boots. Bring on the Toby Keith concert. Not really. read more

As a new boots buyer, having Jose's infinite patience and education paid off. Don't be in a hurry, listen to the advice, offer lots of feedback, and you'll end up with exactly what you want in your price range. read more

One of the coolest stores in Chicago, a cowboy's playground. They are a family run business with amazing customer service. They offer free services on all boots that you buy at their store FOR LIFE. Where else can you get that?? They have tons of boots... and they have semi annual sales (where I got my Frye boots) and did I mention free lifetime cleaning? read more

I honestly can't imagine how this place could be any better than it is. I grew up out west in Idaho and Oregon and one of my uncles was famous in horse training and horse jumping circles, and just about the last thing I ever expected to find just two miles from the Loop was a genuine cowboy store. Even reading about it in the paper and on theri website didn't do it justice. I has authentic hats and boots and chaps, but it also has real working cowboy supplies, tools you need to shoe a horse, tools for maintaining a working saddle - you name it, they probably have it and ift hey don't have it in the showroom they'll get it for you quickly. Anyone with even a casual interest in Western traditions should pay a visit here - and buy something. Places like this help keep Chicago interesting. read more

I have never had such a hard time trying to buy something in my life. I ordered a pair of boots to be delivered to my place of business, I paid extra to have them expedited for three day ship. My boots were set to arrive Wed June 24th. When they didn't arrive I called the store and spoke to the women who processes the shipping. I was told UPS attempted to deliver the boots to the address I provided, but that no one knew who I was. I followed up with the store Friday morning and spoke with the women who was handling my delivery. She said that she had the boots rerouted back to the store. I asked her if she could call UPS and have the boots rerouted back to my place of business. She said "NO". I asked her to give me one good reason why she would not accommodate me. I got nothing. I have now spoke with UPS and I asked them about a package. They said if the package had the correct address and suite # no matter what name it had on the package it would have been delivered. Last week July 1st I received a voice message from the manager saying he is sorry for the inconvenience and that the boots have been returned to stock. He went on to say that he has issued me a refund. I called July 2nd to follow up with the manager because in my mind I still wanted to purchase the boots. I left him a message because he was out of the office. I have been waiting to be refunded and it still has not shown up in my account. I figured maybe due to the 4th of July weekend their was a delay in the refund. Here we are today, no refund, no boots, no call back !!!! Once again I called the manager to ask about my refund. I never got around to asking because he actually hung up on me. I said to him I still wanted the boots after all of the headache. His reply "you will have to come to the store and pick them up". Seriously I've never heard such a thing !!!! I'm in California... After the manager rudely hung up on me I called him back. At this point I just wanted him to know that I have not been issued a refund. He wouldn't take my call. I left a message with a gal who answered the phone to have the owner call me. With the history of the customer service I doubt I will ever hear from them again. I will be inconvenienced one last time of having to dispute the charges with my bank. BUYERS BEWARE !!!!! read more

Staff was amazing and went out of their way to help and make me (and my three kids who had to touch everything) feel welcome.

If you want to get in touch with your inner cowboy, there's really only one place to go - Alcalas. Its my favorite place to shop for real cowboy boots for myself and my clients. So understandably, what started as a trip to find a pair for a client who actually was a cowboy, turned into a shopping event for myself. So that backfired but I got a pair kick ass pairs of boots! The largest selection in the Midwest, there's lots to pick from. From basic Laredo to "WTF" Lucchese, you'll find every type of cowboy boot imaginable starting around one hundred and going into the thousands. Alcalas is like a museum with cool artifacts, western attire, giddy up stuff and of course rhinestones. Their selection boosts over 10,000 pairs of boots and their customer service is unbelievable. They will condition your boots for free, for life. Best Advice: Bring a couple of pairs of socks, light and medium weight, park across the street in their free parking lot, and eat before you go. With all those boots, it can be a little overwhelming for the novice and it's impossible to run in and out so plan on making it a day trip. Another bit of Advice: If you buy a pair of boots make sure you get a wooden "boot taker off" thingy, it comes in real handy on a Saturday when you just want to crawl into bed. Like my review? Check out my blog for men and about men at www.TailoredEdges.com . Now, go get your "Inner Cowboy" on! And yes, you can wear cowboy boots in the summer! read more

hey I went back to Alcala's.I picked up a pair of jeans and a shirt,go figure?.The shirt is a xxl for the fit on the arms and the shoulders-the waist could fit alot more of me than I have.They altered the shirt in the time it took to drink a cold Victoria two doors down-for no charge.Where else can you buy a hip and not kill you priced shirt AND have it altered,in the same visit.I think that it is ironic that the currentt generation is labeled as it is "the entitled" generation and that they do not have any vaguery about customer service.This is an anomoly retailer that have relevant goods and gets the whole picture.I was treated as though I was buying a Rolex and I was spending at the level of a Timex,,,That speaks volumes read more

I can't really say I have purchased anything from here, but I love just looking at everything they have. If I were a cowgirl or had some sort of secret cowgirl persona, this would be my place to shop. But, I did bring my friend here that was visiting out of town, and he fell in love with a shirt that simply screamed his name, and, the nice part is that it was on sale. So go Alcalas! Excellent customer service, super fun atmosphere, tons of stuff to look at, so indulge your inner cowboy. read more

It's in my hood. I've bought Levis there for cheap. I'm basing my review on that experience. Don't Expect Diesel and True Religion Jeans here. They have the real deal. Wrangle & Levis. I need to find a cowboy shirt here... So much western gear here.. if that's your thing. Got to love the fact that they play an English cowboy/western song followed by a Spanish song. Smell the leather!!! read more