Honest, knowledgeable, straightforward, professional, friendly. Rick took the time to explain his diagnosis and advised how to handle. He answered my questions and broke it down into simple details that even a non-technical person could understand. Will definitely use Water Heaters West in the future. I can not recommend them enough. read more

Rick is one of the few honest and reliable service person's out there. Highly recommend! If you have a problem with the water heater, this is your guy. read more

I was quoted a price for installing a 50 gallon water heater over the phone and that was the price I paid. Very efficient and straightforward. Highly recommend !!! read more

Great service replacement & removal. Top notch service professional! Rick Shults is great! Easy to do business with! read more

Great service and easy to work with. On Sunday I texted them that I had a leaking water heater. On Monday they came out to inspect my leaking water heater and advised me on getting it replaced under manufacturer warranty. I called the manufacturer, and when they were told that Water Heaters West inspected the water heater and it was not repairable, they immediately authorized a replacement. On Tuesday Water Heaters West helped me return the old water heater to Home Depot where I received a credit for a new water heater, they took the new water heater to my house and installed it. So fast and easy. read more

Rick is a lifesaver, an expert, and hands down the only person to call for plumbing issues. I contacted him about my water heater- and despite being super busy he squeezed us in and saved the day! Very professional, very friendly, and we highly recommend! Also, you won't find a better price on the planet. Two thumbs up! read more

Professional, courteous, friendly and very knowledgeable. Rick installed a new Rheem 9 year warranty for us today and took the time to explain how everything works. Great value as the installation also included a new drip pan, expansion tank and ball valve to replace the old gate valve. We couldn't be happier. Rick explained how everything works, including adjusting the temperature and how to flush the water heater and during the install I learned how he has been working with his father doing water heater installs for the past 17 years and even how he has been training in jiu-jitsu with his son. Exceptional experience! read more

Rick came out to our house to check out a water heater problem and he was very professional, knowledgeable, and honest not to mention that he is a nice person. I would recommend Rick and the company very highly. read more

Rick Shults just completed my water heater replacement and I greatly appreciate the excellent workmanship and more-than-reasonable pricing. ($215 for installation, I supplied the water heater and accessories) Very thoughtful and honest when explaining all of the details as well. We are grateful that businesses like Water Heaters West still exist in today's market. Highly recommended to anyone who needs help with a water heater situation. read more

Richard replaced the lower heating element on our electric water heater. We are very happy with the service. He was on time, very professional and in and out quickly. Also very good price. I definitely recommend Water Heaters West. Definitely a 5 star company . read more

Richard just completed our water heater replacement and we greatly appreciate the excellent workmanship and more-than-reasonable pricing. Very thoughtful and honest when explaining all of the details as well. We are grateful that businesses like Water Heaters West still exist in today's market. Highly recommended to anyone who needs help with a water heater situation. read more

Rick is the real deal. My Rheem water heater had a bad valve. He came out next day and fixed it, charging just labor. Another company told me I needed to spend $1500 for a whole new water heater. I'm hoping this heater will last me for a long time but would not hesitate to call Water Heaters West again. read more

My water heater was leaking and still under limited warranty so I called around to get quotes for removing my old water heater and installing a new one. I found Water Heaters West on the manufacturers website - they were listed as an Authorized Service Provider. I received the best quote from them and I am extremely happy with the service provided. I'm sure I will use them again (water heaters don't last long in Arizona sadly!). Note that the warranty is through the water heater manufacturer (Rheem for me) and you can select any plumber to service/ install it. I called around and the price differences was staggering (one company wanted $900 above this quote!). I highly recommend giving them a call! read more

Richard just saved the day. I had a 5.5 year old Rheem water heater, another company tried to make me pay $1800 for a replacement. Richard came first thing this morning, verified it was still under warranty (6 years), replaced it in a few hours and only charged me for a few hours of labor. Thank you! read more

Richard did a great job fixing my water heater. I highly recommend Water Heater West! I had a Warranty Issue with my Rheem gas water heater. Richard fix it and had me back up an running within 30 Minutes. Give Water Heater West a call. They will do you right! read more

well ive had an appt with him tomorrow the 21s and have been asking him to make my appt later by about an hour due to my disability and my friend can be here to help me.. first i thougth it was the owner richard then he siad his son.. being i have a brain injury i need these details.. he isnt returning my emails , and i tryed to call reem because i was hopeing they could reach out to him..to verifiy the hour later arrival time and for a call 15min prior so i can put dog away.. i thought he also said he ONLY did warrnety work due to a contract for REEM... could be worng...but dought it.. he did seem very knowlagable about heaters but communication skill are very poor..i gets frustated easley if you ask questions too.. that is frustateing to me thats y i want a person here to help me .. read more

Had a 8 years old electric water heater on a rental house. Logic tells me electric unit this old is not worth fixing. Richard quoted me a competitive price for a new unit but end up fixing the old unit for $70. Honest person. Definitely will call him again for my other rentals. read more

Water Heaters West - 8 yr old unit fix for $70. - Water Heater Installation/Repair Near Me - Gilbert, Arizona

See all

We are long time customers of Water Heaters West. When it looked like we sprung a leak, we called them. It was good to hear our water heater was still under warranty. It was better to hear after their inspection that our water heater was fine and that the real problem was a very tiny leak in our circulation pump line. Thank you Water Heaters West for no service charge and no diagnostic charge. Water Heaters West has always treated us honestly and has always done excellent work. Richard, you rock! read more

We called the Rheem manufacturer of our new water heater that decided not to work after a month. We found an authorized service provider in our area - Water Heaters West. Richard came out as scheduled and was able to determined the issues and fixed it right away. Richard was great and very professional. He provided good information and maintenance tips to make our new heater last. As this was under warranty it was no cost to us..he even removed the old heater. Other plumbers wanted to charge upwards of $500+ to do the warranty work?! I highly recommend Water Heaters West. read more

Richard is a good communicator and doesn't try to sell you something more than you need. He was on time and efficient. He installed our new gas hot water heater and removed our old one in little over an hour. His quote was super reasonable as well. He also offers to come out once a year for 5 years to inspect and drain at no extra charge. I highly recommend his services. read more

Richard installed a new water heater in December, 2019, and his son Rick has now performed the yearly (free) maintenance check to be sure the heater is working properly, including the draining of the tank. Both men have been great to deal with, thorough, and informative. I feel fortunate to have found out about Water Heaters West. read more

We bought a new house with a broken water heater. I was really stressed it was going to turn into a expensive project. We had Richard out and he had it totally fixed in 30 minutes. Super happy. We'll definitely be calling Richard for any other water heater problems. read more

What can I say other then honest, courteous, and knowledgeable. Rick helped me out with my install of a new water heater and couldn't have been more helpful. If you are looking for an honest reliable replacement or fix of your water heater call Rick, he will take care of you! read more

Water Heaters West was recommended by the company that installed my previous water heater. They had done a good job, but Richard impressed me even more. Great price, and I paid exactly what he quoted when the job was done the next day. He was pleasant, professional super-responsive and did a great job with the install. He even helped me get my labrador up in my truck for his trip to the vet! Don't hesitate to call Richard if you need help with your water heater. read more

Prompt and professional. Richard was recommended to me and I would recommenced him to friends and family. My water heater began to leak a few days ago necessitating a replacement asap. Richard was available in a few days and replaced my water heater and shut off valve. The price he quoted was the price I paid. No up sale attempts. I'm very pleases with the service I received. Should I need any other water heater services, hopefully not for the next 6 years, I will give him another call. Save Water Heaters West in your phone now. read more

This company removed my old water heater and installed a new one in my condo on the second floor. While the water heater was still under warranty it started leaking. I called Richard and he told me it was indeed still under warranty and made an appointment to come out between 8 am and 10 am two days later. No one showed up by 11 am so I called the number and whoever answer ask if I was in Scottsdale. I said no and told him my address. When he arrived he told me that he didn't have a water heater with him and his back hurt so he couldn't do the job. I would have to find someone else. This company will not warranty there work. BEWARE BEWARE You get what you pay for, so cheap is cheap. read more

DO NOT TRUST THIS COMPANY, I dealt with Rick when my water heater went out, shady from the beginning with special " cash" prices, long story short my family went without hot water for a WHOLE week! I ended up having to go with another company who was way more professional and honest and replaced same day.never use this company! read more

Cannot thank enough Richard and Rick who worked on my water heater issue. They were prompt in responding to my calls and text messages and did an excellent job for a fraction of cost that other vendors would charge for replacing a water heater that is under warranty. read more

Richard was very quick, thorough, and a great communicator throughout my water heater replacement process. I was referred to him by another professional and I'm grateful that Richard did my job, especially considering his pricing is more than reasonable for the quality. Thanks Richard! read more

I'm and out-of-state landlord and got a call from my tenant regarding an electrical problem with their water heater. I thought I needed a new unit, so I called and Richard gave me a very good quote on replacing it. When he got to the property the next day, on time as promised, he let me know that he could repair the unit for a small fraction of the cost of a new unit. I manage a lot of properties, and I appreciate it when a vendor is competent, honest, and does a great job for me. Highly recommended. read more