The absolute worst decision I've made as a homeowner was to "trust" Todd "the Water Guy" Hart. Todd performed a Well Test for my home prior to purchase, and recommended an alternative water treatment system for (what was) a perfectly working, albeit older, system that was already installed. I contacted Todd within a year after purchase of my home to follow-up on his recommendation. Todd ended up installing an Iron Filter with a Valve that would periodically backwash trapped contaminants out. Sounded great until that system ran my Well completely dry shortly after installation (yes, my home was suddenly completely out of water...for the first time!).
For the next two months having little, if any water, Todd continued deflecting responsibility for why this happened, and kept telling me that the "Well just needed to fill back up". As I patiently awaited any precipitation to help my Well recover, the expensive new backwash Iron Filter was useless due to not having water to backwash. So, any little water I had was filled with Iron and other contaminants. It was TWO months later that Todd finally (though my insistence!) contacted the Valve manufacturer, and learned that the Valve HE installed used upwards of 150+ gallons of water per backwash cycle (which is an obscene amount of water, given any Well!). And Todd had set this Valve to run a backwash EVERY night (thus, my Well, like so many, would have little chance to recover). Todd (at my expense, of course) changed that Valve out with another Valve that could be adjusted to use less water. However, the damage had already been done when the initial Valve Todd erroneously installed ran my Well dry. When that occurred, my Well Pump overheated, got "stuck", and cost me over $11,000 to get "unstuck" and replaced. All because Todd Hart, and his "vast knowledge and experience", installed the WRONG backwash valve. And, to top off my misery with Todd, the Iron Filter he installed did NOT work in removing Iron from my water (like the old system he replaced DID). Was Todd in any way "sorry" or apologetic throughout this tumultuous ordeal? Not whatsoever! Just cash the check, and call it "good", right Todd??
IF you schedule an appointment with Todd, and he ever arrives anywhere close to his "time window", I caution you to be VERY wary of ANY words that come out of his mouth. I made the mistake of trusting him, was fooled into believing his self-proclaimed praise and accolades, and certainly paid a premium for him "having my back" with the new failure of a treatment system he installed. Now, as my water situation is in MUCH worse condition than before Todd ever stepped foot into my home, I feel obligated to share my horror story in hopes to warn other honest, unsuspecting homeowners of him, and his "expertise"! read more