Our kitchen/disposal drain pipe had broken inside the wall, so after the plumber had fixed the cause, I needed find a cleanup company. My insurance brought in a larger franchise company which reviewed the claim, but the end result was insurance would not cover the damages. Next I looked for a locally owned company and Water Damage Services fit the bill. They were fast and worked with me since they knew insurance would not cover the damages. BTW: I wish I found them first instead of that other company, they might have gotten me covered. Special shout out to the folks who assisted me: Martina, RJ, Ed & John (no special order, just in the order I met them), you all are great! Thanks again Water Damage Services! read more

I recently had work done with this company and they just billed me almost double of what the estimate was but was never informed that there was going to be an increase in price. Additionally they are required by California to be licensed by the Contractor Licensing Board but I could not find a licence. Also the company is managed by an LLC that is suspended by the state of california. read more

Do NOT use this company. They came out to our home to check for potential water intrusion in our carpet. Their sensor showed that the carpet was dry. The tech then put his sensor on the wall and claimed that there was water in the wall, even though there were NO water marks. The company then said that they could not give me a quote to dry out the wall, but needed me to put down a $1,000 to get started. We declined and asked for the invoice for the service call. We were then charged $550, even though the company's own brochure says that the charge was $400. I asked for a refund of $150 and this company is refusing to refund the difference. I believe this company uses unethical practices and fraudulently charges people. read more

I had a bathroom flooding situation during the weekend while heavy rain in Southern California, Water Damage Services was prompt to respond, they were professional, transparent and punctual. They walked me through the process, answered any and all questions.their final bill was actually lower than their initial estimate. Cheri was the best I have come in contact In customer service, always available, knowledgeable and kind. It didn't matter if it was weekend or after hours, they always there for you. They also very honest and reasonable price wise. They communicate with your insurance promptly as well and that is what you need in a stressful situation like this. Thank you Water Damage Services. read more

SHADIEST COMPANY IN THE BUSINESS Called this company after we experienced a horrific leak after the rains. Company insisted their technician wait outside while we decided whether or not to move forward - first red flag. Was promised a guarantee that if mold were later discovered in the effected area they would remediate free of charge only to later be told this guarantee could not be put in writing- second red flag. Long story short, concluded for our purposes minimally invasive drying was a bad idea. Exercised a 3 day right to cancel and WDS continues to harass us with an invoice nearly half the cost of the job. Bright note is their onsite technician was very nice and seemed to be knowledgeable. I hope this company is giving him hazard pay for having to put up with them. There are about a million water restoration companies out there. Trust me, this is the one you DO NOT want to go with. I highly recommend 911 restoration. They were excellent. read more

Do not use this company. They are completely overpriced. My job was very Small. No larger than a bedroom closet. No standing water. The rep that was sent Was very nice and explained everything. He told me I would only be responsible for My $5,000 deductible even if my insurance Did not cover anything ! Period! I said Are you sure and he said Yes! We are quick And efficient! Well, my insurance did not Cover, 3 weeks went by and $17,000 later I am stuck with an unanticipated bill at 68 Years old. My insurance company called me and suggested that I do not pay this outrageous bill. It should have taken 3 to 5 Days to finish job at a cost of $5,000. Water Damage Service won't budge! Insurance company says WDS is taking advantage of seniors and others. read more

DO NOT USE THIS COMPANY. I had a minor leak that required pumps/mats to dry the floors, which took a half day to install. They estimated the job would cost $3000 but the invoice came out to be over $7000! The insurance company (which they accepted) found unreasonable and excessive charges that should not have been included in the invoice but Water Damage Services did not remove them. I called other companies that offer similar services and the price was immensely lower than theirs. They also charged $2200 (in addition to my deductible) for the outstanding unreasonable charges to my credit card without notifying me!They harassed me with phone calls and e-mails every day for 3 months straight. OVERPRICED, SHADY, AND UNPROFESSIONAL. DO NOT USE THIS COMPANY. read more

Update: This company just put the icing on the cake by making an unauthorized additional (and exorbitant) charge to my credit card without any notice to me. They claim the charge is for "profit" and "overhead"--a charge that is NOT covered by insurance and not mentioned in any of the company's paperwork. read more

I was very impressed by the empathy and upbeat, positive attitude displayed by Kyle as he thoroughly explained everything he would be doing to ameliorate the horrible conditions under our house that were caused by a leaking kitchen drain pipe. Holly, at the office, was also very sympathetic and helpful. I cannot say enough about the quality and thoroughness of the work as well as the exemplary customer service provided by Water Damage Services. read more

Our upstairs plumbing leaked causing water damage to come through to a lower floor bedroom. I called Water Damage Services. They were extremely responsive, kind, professional and made us feel very taken care of. Kyle and the whole team truly went above and beyond to help with every step of the process. We could not be more grateful and would refer this company to anyone and everyone. While we hope this never happens again, if it does, they will be our first call. read more

Kyle of WDS was outstanding, very professional with a warm friendly demeanor that instilled confidence, and was very respectful. He taught us a lot about the technical aspects of the scope and cause of the problem. He educated us on how the machines worked and left us feeling encouraged that he was going to take care of everything and basically save our home from what could have been disastrous demolition damage. The mitigation work accomplished saving rugs, dry walls, and left only some floorboard molding to be replaced. His advice was sound and he gave us a great recommendation for a contractor to take care of unrelated work. He was very conscientious and left us feeling good about something that otherwise started out as high anxiety. I too, like other reviewers cannot say enough about his professional pleasant personality, his sensitivity to our needs, and support all along the way as he performed amazing quality work. Thank you, Kyle and Water Damage Services, you've got a great technician working for you. Randy read more

Water Damage Services - Damage Restoration Near Me - Ventura, California

Water Damage Services was extremely professional and solicitous when they remediated mold in the attic of one of our rental properties. They set up a serious containment field, better than any I've ever seen any other contractor do. The work detailed on their original estimate was delivered as described - something I did NOT experience with another mold remediation company. I would definitely recommend them and hire them again if I ever need to!!!! A++++ read more

Excellence is the word to describe Water Damage Services. Kyle did a great job of repairing and cleaning our laundry room wall after a long term undetected leak. He explained everything clearly and was friendly and reassuring. read more

I had a pipe burst under my house that went undetected for several weeks. There was a lot of damage to the flooring throughout the house. Water Damage Services was recommended to us by a friend. That's when we met Kyle, an all around nice person who actually cares about the customer and what they are going through. He explained the damage that the leak caused, and the step by step process to repair and to rebuild. I never felt any pressure to hire him. He answered all my questions ( probably more than once) and made me feel like I would not be alone throughout the process. He has been there for me every step of the way!!!! Office staff Cheri and Salina are wonderful examples of great customer service. My calls were either answered right away or returned within 30 minutes. Cheri coordinated everything around my schedule and is just a lovely person. Salina is very courteous and kind! I would 100% recommend this company!! Thank you for helping me through this stressful time! read more

I honestly cannot say enough great things about this company. They are professional, punctual and do incredible work from start to finish. My washing machine leaked upstairs causing water to flood out through the light fixtures on to the main floor below. Not only did they come out an hour after I called to assess the damage and provide an estimate, they also worked directly with my insurance company (Progressive) so that I could move the process along at a quicker pace. While having to deal with this issue is not ideal, this company made sure it was as painless as possible. Thanks again to everyone at Water Damage Services! You all blew me away with your kindness and your help! read more

Finally a local water restoration company with great customer service. Holly in the office was very professional and helpful. Unquestionably the best Water Damage Service in Ventura County!!! read more

We had a huge water leak under our house that left a great big ugly mess! We called Water Damage Services whom was recommended by the plumber that repaired the leak. We are VERY happy that we did! They are a restoration company that really knows what they are doing. From the people in the office, to the several different guys that came and worked under our house day after day to get it dried out, we were very impressed. I would highly recommend these dedicated, hard working group of understanding and patient people that were not going to leave us until the job was completely done right. Thanks to all of you during our stressful time! read more

Water Damage Services is fantastic! They have been so helpful in getting my home back to the way it was after my washer flooded my house. Everyone who I've been in contact has been so timely with their updates to me, and so very helpful. Even though the fans were a headache, it was necessary to fix my problem. I 100% recommend them to anyone who has any flood issues! Definitely a plus for USAA members. read more

I was so very pleased with the quality customer service, quick response and the attention to detail of our tech, Kyle!!!!!! We had a pipe burst behind the wall and seep beneath our hardwood floors until it started coming up everywhere throughout our hallway and kitchen. An emergency plumber came up and said he'd contact a remediation company and shortly after Water Damage Services called me. They came right up and got dryers & fans running quickly. The woman on the other end of the phone, Cheri I think was her name, was super friendly & supportive at all times throughout the process. Kyle was respectful & informative. I felt certain I could trust him with my home keys as we needed to sleep elsewhere with the dryers running all night. He consistently came up to check on things & communicated with me. We had to keep running the machines for a couple of weeks in an attempt to save the hardwood floors... which was successful!! He went above and beyond to clean up when he was done. He connected me with a good contractor to replace baseboards and holes in the wall from the plumbing fixes. One little detail that impressed me was he let me know he saw a scratch on the floor likely from someone sliding the fridge carelessly. He didn't think he did it, but knew it was possible, called his office to report it and they called me to let me know. It was me I'm pretty sure who scratched the floor, but I appreciated very much that he pointed it out. That tells me they take responsibility for any incidental damage they could accidentally have happen. Thank You so much you guys!!! read more

First class operation. Sent out a mold specialist the very next day. They walked me through the process every step of the way. Problem was solved in 24 hours. read more

Great company. From the initial call to the techs coming out to dry my house, they were highly professional. They kept in constant communication and even billed my insurance for me. In a stressful situation they were very competent and reassuring. read more

I called Holly when my kitchen had mold as a result if kitchen faucet leak. She is amazing to work with as well as her staff. Holly is professional, understanding and patient. Works well with insurance companies. I highly recommend. read more