Our home was in the burn zone of the Woolsey fire and right next to the fire line. We had smoke, ash and soot damage. Our home smelled terrible. I knew exactly who to call. I called Omar. He did work for us in the past for water damage and did an excellent job. He was able to fit us in immediately for an estimate due to fire damage. Omar came out with his SERVPRO cleaning team lead by Angie. Omar, Angie and their team did an extraordinary job of cleaning up the fire damage. Our home smells so nice and clean and literally "like it never happened." I haven't met a harder working team of people. They knew exactly what to do and were so thoughtful in doing it. Everyone on their team was fantastic. The office team is excellent as well. Hilda and Christina were so helpful with any questions I had. I refer this team to all my family and friends who need any type of fire or water damage restoration. If you need this type of service, call SERVPRO of Ventura and ask for Omar and Angie. Absolutely fantastic! read more

I had a very disappointing experience with SERVPRO. They accepted my mold remediation job knowing that the source and location of the mold had not been identified. They proceeded to remove portions of two rooms in my home, costing me approximately $5,800. After the demolition, I was told they did not find mold in the areas they removed. My biggest concern is that I wish I had been told BEFORE demolition that they did not know where the mold was and might not find it in those areas. Had I understood that, I would have pursued additional environmental testing before allowing two rooms of my home to be torn apart. I was ultimately left with demolished rooms, continued mold concerns, and significant additional expenses. Based on my experience, I would not use SERVPRO again. read more

This has to do with a driver you have in the morning 101 South Victoria gets on freeway. Drives recklessly from the second merging into traffic. Mindlessly cutting people off with no worry about driving a Servpro vehicle. Not only did I have to slam breaks on because of him I witnessed him do it to 2 other drivers before I exited at Vineyard and he continued. I know this has nothing to do with service you provided me however this person represents your company and know I will for sure never use Servpro if needed. Incident: August 8, 2025 Approx. 7:45am entered 101N Victoria. Next time I see him will take photo and add to post. read more

SERVPRO of Ventura really came through for me with their mold remediation service in my Oxnard home. From start to finish, they were total pros. They got back to me quickly, walked me through the process, and didn't waste any time getting the job done. I was impressed by how thorough they were and how smoothly everything went. I can breathe easier knowing they took care of the mold issue so well. If you need help with restoration, these guys are the ones to call! read more

Servpro restoration and cleanup services did an impeccable job when I was unfortunate enough to have a water leak at my home. They packed up all of my belongings, safely and securely, labeled all boxes, stored in a pod, and replaced EVERYTHING where it had been seamlessly. Special thanks to Mike Brooks for his customer service and attention to detail. read more

BEWARE this company charges way too much and didn't even make a difference I called them when my house flooded during the recent flooding in Ventura county flooding This company charges almost $500. JUST TO COME OUT and say yes you have flooding when that is why I called them in the first place NO UPFRONT PRICES they said they couldn't give me an estimate until the work was done They sucked up some water out of the carpeting plugged in equipment and then left it checking only once in the time it was there approximately 2 weeks I had to call them to ask the equipment to be removed as it was not making a difference The carpeting had to be ripped out anyway so they did not help at all The price for this was $3969.19 OUTRAGEOUS I will never use their service again and will warn as many people as I can read more

I will give the company more than 5 stars, They are excellent in costumer service .. They get the job done and me and my husband are :) Thank you! will for sure do business again with you and I highly recommend this company read more

I scheduled an appointment with them. They never arrived and never called to say they had to cancel. I called them later that day and the person who answered the phone said she would route the message and someone would call me back. Never happened. I had to go with another company. read more

Loved The Communication While Tearing Out Everything. Excellent Job Very Happy With Work Done & One Time Every Day. Will Definitely Be Calling Them Back When Unpacking Time Comes. Servpro Is The Best. read more

Every so often a new company comes along and completely shifts an entire industry. Servpro restoration and cleanup services located in Ventura, did exactly that! We have never been so impressed with such impeccable work! Exceptional customer service you don't find nowadays. We can't say enough about the owner/manager Collin, Carlos and Omar, as well as the moving team for their outstanding professionalism. Very knowledgeable and skilled in every department in home restoration. This company works as a team and they did an amazing job by delivering from beginning to end. We called them first thing, because we had a water flood resulting from a running toilet. They expedited and resolved matters immediately while taking extra precautions to prevent mold and mildew from growing, putting our healthy and safety first. They made us feel at ease as they communicated and guided us through each step of the way, as they restored our home to normalcy. If we could give them a 10 star rating, we would. We definitely recommend Servpro in Ventura, Ca to everyone for home restoration and cleanup needs. Thank you Servpro for making a bad issue a much better experience. Your the best!!! read more

Quick and reliable. Would use again. Highly recommended. Quote was fair. Work was done quickly and their motto is true "like it never happened". read more

Servpro of Ventura are first class professionals. Refreshing to say the least! The adjacent townhome home next to mine had a shower drain crack and break in our common wall. They never turned off the water or had a company like ALS or Service Masters come out and test the walls for moisture. So it could have been leaking for months. This did considerable damage to my home. It is a extensively upgraded high-end rental in Montecito steps from Butterfly Beach. The baseboards are custom made along with solid wood moldings throughout this home. At the this occurred it was rented. However we did not find the damage until over about month after the neighbor said they "supposedly had their contractor fix the problem". The neighbor admitted to both my Insurance Adjuster and I their contractor removed wet drywall and insulation. Their contractor evidently fixed the source of the problem and there was no need to inspect the common and adjacent walls for moisture. They were seriously wrong or someone was untruthful. So no inspection was ever done by the neighbor. My Insurance Adjuster immediately called Service Master. They came out and about a month after I heard about the leak we found the moisture levels in my walls were as high as possible where the neighbors pipe broke. My tenants furniture was moved to one side of the living room, a barrier wall installed and a dehumidifier set up. Service Master let this run for a few days and once they tried to removing baseboards the wall was still so soft the pry bar broke through and mold was found in the walls and due to the extent it had to be subcontracted out to a company licensed and bonded for mold remediation. We coordinated and contracted with Servpro as my tenant was moving out. Now my tenant was moving out November 21, 2018-the day before Thanksgiving. Talk about a contractor showing up the afternoon before a holiday??? Unheard of but SERVPRO did. Immediately after Service Master removed their barrier wall SERVPRO was there. Set up a new barrier wall, started running another dehumidifier and other commercial grade equipment. They worked late and removed the remainder of the common wall baseboard and 2' of the lower drywall in my living room wall and wet insulation . All of it was full of mold-fungus, there was still wet wood and mold-fungus on the interior of the neighbors home. Consider this was 2 months after my neighbor contacted me about a leak in their home!!! The very next week Servpro later removed the baseboard and about 2' of an adjacent wall in my home to insure they had a clean mold-fungus free clean barrier. All the interior wall surfaces were completely dried out. Adjacent neighbors interior wall and wood common structures treated. Wood was sanded and neighbors common drywall primed with a special sealer primer to inhibit mold-fungus from coming back into my home. We don't know about neighbors adjacent wall to the common wall. They and their insurance company was notified with an extensive, in depth report with before and after photos provided by John, Owner of Servpro of Ventura. We still have a lot of repair work to do as the neighbors leak did extensive damage to my home-not just the common wall but adjacent walls including under the staircase. There is no damp wet mold-fungus smell in my home now. Even the wood structure looks like it was never wet or green with mold-fungus. It appears like clean dry lumber. I am truly amazed at Servpro of Ventura quality of work. As mentioned previously their report was outstanding. That should help out quite a bit as the repairs and mainly lost rent will quickly add up to 10's of thousands of dollars in out of pocket costs. This documentation should help out considerably with insurance companies. Servpro saved my home from being potentially ruined and 100's of thousands of mold and fungus damage. John, Gonzalo and their team are the best of the best. On a personal note they took this burden off my shoulders so I was actually able to relax for awhile and enjoy Thanksgiving. Thank You SERVPRO of Ventura! read more

Met Rain their representative in Ventura, she is very helpful, professional yet not pushy at all! Will definitely reach out when we do our yearly carpet upkeep! read more

Amazing service, great costumer service and great job at really affordable price our carpets never looked so good! We will be using them soon. All your employees are really nice and friendly! Good job Servpro read more

I was extremely happy with Serv Pro services after having a major water leak in our condo. They came out right away and extracted water, pulled up soaking wet carpet, dried out and treated the walls. Fast and efficient and.... they were able to bill my insurance company directly, thankfully! Omar was the lead tech and the other tech that worked was Leo. They both are hard workers and I was very impressed with Omar's customer service skills. He made me feel at ease and that everything would be taken care of! I appreciated that. And, the work was done quickly, efficiently and neatly... a big Thank YOU to them and all the SERV PRO TEAM!! A happy customer in Ventura read more

Aloha from Hawaii! A year ago in our home in Ventura, the worst nightmare for any homeowners happened to us. We had a major water leak and damaged a lot of our stuff from kitchen to living room. We called Servpro and was accommodated by a friendly representative. They scheduled our home the next day. They took care of our problem very efficiently without charging us an arm and a leg. I highly recommend this company. Keep it up guys! read more

Omar of Servpro responded quickly after the recent fires. He gave us a estimate asap, and did a fabulous job of leaving our Malibu home safe and super-clean after the Malibu fires. And in a crisis situation, he was a delight to work with. My husband and I were both impressed. read more

Servpro was the best restoration service in the 805! I had some flooding in my house over a weekend and I was amazed at how fast and prompt they were to serving my needs no matter the time , Omar Vasquez was very friendly , helpful & did an AMAZING job on making the place look brand new read more

I am happy with the mold removal work that they completed. I'm very sad to report that they had very little concern for my needs as a handicapped customer. Since my insurance denied my claim, It was necessary for me to remain in my home while the work was done. I guess, as the office manager told me, the customer usually stays in a hotel, paid for by their insurance. It was a continual struggle to have the worker hear my requests for accessibility to my toilet, back door and passage to my house with my walker. He finally did make the necessary corrections so that I could function. I also was unhappy about the lead worker's attitude; treatment of my possessions when moved and always being in a hurry, did sloppy work and/or didn't complete. I did get a small "customer's appreciation?" discount, approved by the owner, for the complaints I reported to the office manager. I guess my advise is to be vigilant and read your contract very carefully. read more

Gonzalo and his partner were very professional. They are very knowledgeable and were attentive to our needs. I was very satisfied with their work. I would highly recommend them! It was definitely a pleasure doing business with them. read more

It was easy to set up an appointment to have my home checked out for excess moisture related to recent carpet cleaning. Gonzalo came out and was on time and was expedient and efficient in his analysis which was helpful to provide me with the information that I needed regarding remedy options. Hilda, the office manager was also very helpful and considerate. I was able to get some large humidifiers without cost from another source, luckily, so I did not utilize their service for remediation, though I would definitely call them for my future needs. read more

Be very careful with this company. They talk out of both sides of their month. They are not really 24 hr service and they brought eQuipment that didn't work and wanted to place unnesscary equipment at a very costly daily rate. I called another company and they said that I shouldn't even have that particular type of equipment and placed one machine instead of 5. ( at $100.00 per day ). Also they tried to have me sign an open contact without any type I estimate and no cap on the cost. BE VERY LEARY I do not have the wrong company. Nice try read more

Unfortunately the crew was not very careful the cleaning crew was slow and got there late and the crew to clean the air ducts left dirty hand marks on the wall and did not replace the ceiling crates sufficiently and they fell down in the following 24 hours denting windowsill and floor. The owner of the company did not want to hear my criticism even though it was constructive and he just wanted to walk away from the job, while we were in the midst of recovery from the Thomas fire. read more