I'm really happy to be writing this. It's been 11 years since I left my first review of AirWorks,…read moreand I still stand by what I said back then. I don't think you can measure a business when everything is going perfectly. You measure a business by how they handle things when it doesn't go as planned. Everything has been going great, but we recently had a little hiccup when I added a whole home water filtration system. I was a little frustrated and it took a little bit to get the right person on the phone, but I'm really happy to know that they are the same company from 11 years ago. They went above and beyond to take care of the problem. I've heard nightmare stories about other companies in the area that will install something and if there is a problem, you are on your own. I see a 1-star review from someone who was frustrated with lack of customer service. I was frustrated with this too. The AI phone interface can be frustrating, but there are good people working there who are trying to do the right thing. It just might take a little bit of patience to get the right person on the other end of the phone. I do know that they are addressing this problem. Julian is my plumber and Sam is my HVAC guy and when they come to the house it's like having old friends visit. At the end of the day, that's what keeps me coming back to them. The work is solid, the technicians are knowledgeable, and when something does come up they stand behind what they do. Eleven years later, that still says a lot about the kind of company they are. I have no hesitation to call them for some of the bigger upcoming purchases that our household needs, like a new AC unit and a tankless water heater. I am very happy with how they addressed this past issue and will be calling them in the future.

I am extremely disappointed with my experience with Air Works…read more We originally called because we were having an odor/fumes from our garage being pulled into our home through the downstairs HVAC system. That was the primary reason for the service call and the problem we specifically wanted corrected. Nick came to our home and spent a couple of hours going through the system with us. He quoted approximately $4,500, which was significantly higher than other estimates we had received. We agreed to move forward because he represented that they were going to do substantially more work, including addressing the air leakage from the garage, expanding/sealing the return area so it would not continue pulling garage air into the house, and making changes upstairs to improve airflow so so much air was not being directed into the primary bedroom. Based on those conversations, we were told the downstairs system would be properly sealed and the garage-air problem would be corrected. Unfortunately, when the technicians were finishing their work, it became apparent that the most important part of the job -- stopping air from being pulled in from the garage -- was not included on their work order. I raised the issue while the technicians were still here. They contacted Nick, and we were then told that sealing that area would be done when we eventually replaced the entire HVAC system. Replacing the entire system had never been part of our agreement or the reason we approved this $4,500 job. Had we been told beforehand that the work being proposed would not address the fumes/garage-air issue, we would not have authorized the work. The technicians who came to our home were professional, polite, and clearly trying to do the job they had been given. I actually feel badly for them because they seemed to have walked into a situation where they had not been given all of the information that had been discussed during the sales appointment. The frustrating part is that we spent a significant amount of time explaining exactly what the problem was and what we needed fixed. Yet after spending approximately $4,500, the original problem remains. I still cannot comfortably run my downstairs AC because the same smell is coming into the house. UPDATE: After I posted this review, Nick called us. Unfortunately, instead of trying to resolve the problem, the conversation became argumentative and his description of what had been discussed was very different from what we were told when we agreed to the work. This was especially concerning because the technicians had already contacted him while they were at our home regarding the same issue. Again, the reason we called Air Works was to stop garage air/fumes from entering our downstairs HVAC system. That problem was not fixed. We had previously used Air Force HVAC company for years and decided to try Air Works based on a recommendation. I regret that decision. I would strongly recommend that anyone considering Air Works get every single promised repair and outcome specifically written into the work order before authorizing the job, particularly if the recommendation is coming from the salesperson rather than the technicians who will actually be performing the work.

So grateful that we've had Jerry's help and used Pro Solutions twice now for our plumbing needs…read more Both times were A+ experiences and I'll be continuing to use them for all of my plumbing tasks as they come up. A few years ago I used Pro Solutions and Jerry came out for a water pressure issue that impacted our sinks and shower. Jerry was thoughtful and a good communicator on the issue. He fixed the issue immediately and that experience stuck with us. Fast forward to this week, we used them again. Thankfully, no emergencies but I had one toilet needing a tweak and needed hardware changed in one of my bathrooms for the shower and sink that was long overdue. Even though my request wasn't an emergency, Jerry offered to come out within hours of my request to fix everything and was communicative even late into the night (when my toilet started acting up so I frantically messaged them) talk about stellar availability and service. Next day I had Jerry at my door, he was punctual, professional and did a great job of explaining everything so that I could understand what needed to be done, the pricing, and options for the replacement pieces. It was all a seamless and easy process. Jerry was also quick and efficient which was another bonus. What gives this company extra brownie points in my books though is their honesty...To elaborate, I had partially fixed the issue with my toilet before Jerry came but there was still something slightly off about the water levels... after telling Jerry he was able to tweak the part that I didn't know how to fix and literally in seconds, he had the issue resolved. Given what a quick fix it was and that he was already out to help with other plumbing issues, he didn't charge me for the toilet fix. Little things like that go a long way because any other plumber would've likely charged me just for even touching it/assessing it. That shows me that they care about their long-term business and customers, so they aren't out to make a quick buck. Honest, hardworking people are the kind of businesses I'll always go back to for repairs and projects. Two separate experiences and I was a happy customer both times. I'd highly recommend using pro solutions, plumbing and rooter for your house repair needs. Thanks Jerry and Team!

Jerry and his crew were amazing! Jerry is very knowledgeable and diagnosed the issue immediately…read more They worked patiently to get all the roots out from my drainage pipes. They were very meticulous as well. Thank you very much Jerry for helping us!

We hired Rachel's team for a one-time deep cleaning and we're super happy with the results! Rachel…read morecame out and personally took a look at what we wanted done and gave us a quote. Communication was clear and quick throughout, and she was able to fit us in approaching the holiday season which I'm sure is super busy! The house is immaculate, would definitely hire her team again in the future!

OUTSTANDING! my wife booked them to clean our house and they went above and beyond. I came home to…read morethe house looking and smelling brand new! Well worth it price wise! I went to throw out the diaper pale this morning because its trash day and they even took that out and changed the bag! Also, the showers were the cleanest ive EVER seen. 10/up highly recommend!

I requested a quote via Yelp for carpet stretching in bedrooms and stairs. Tony responded…read moreprofessionally at first via text, asking for photos to assess and estimate costs. I sent 9 photos as requested. The immediate reply was to stop Yelp messages and text him instead, mentioning a colleague (Zack) was unavailable due to a family matter, then insisting I call his cell (805-888-8005) with no mention of the photos. When I called this approach rude, his tone turned defensive--mirroring "extremely rude" back at me, questioning my view, citing Yelp app issues with loading images, and claiming no one else would help for under $600 minimum while promising better pricing directly. He never addressed the photos or job. Frustrated by the pressure and lack of progress--all via text-- Unprofessional; wouldn't recommend.

Tony and team did an amazing job installing carpet in my house. Communication was fantastic…read more Scheduled in a timely manner. Showed up on time. Super nice workers. Installed exactly as described AND a great price. Tony is now my go-to flooring guy!

I cannot say enough about how impressed and grateful I am with GreatWay Roofing, and so much of…read morethat credit goes to Tim. He was such a pleasure to work with. He is kind, attentive and thoughful. A full roof replacement is a big investment, so feeling informed and confident throughout the process really mattered to us, and Tim made sure we always did. He even managed to get us an earlier start date than expected, which was a wonderful surprise. I was just as impressed with the rest of the crew. They documented every stage of the process, took great care to protect the surrounding work area, and left everything clean at the end of each day. What really stood out most was Tim's character. It is clear that he is passionate about what he does and genuinely wants to do the best job he can, and that is something you don't come across very often. He took what could have been a really stressful experience and made it feel completely manageable. I honestly wish every service provider was like Tim and GreatWay Roofing. I would highly recommend them for any roofing project!

Exceeded expectations! From the first contact to the bidding process to the completion of the job,…read moreeveryone was so great to work with. Matt explained the work and bid in detail and made sure we received the right repairs to make our roof whole again. The communication with the foreman and office staff was excellent and the work was done quickly, on time, on budget and it looks great. This is such an important part of our home, and we felt completely educated and supported throughout the entire process. We would definitely recommend GreatWay!