Does great work. He will fix your problems. Very reasonable cost wise…read more 3rd time time to use them and will go back again and we 45 minutes away.

Outstanding and friendly service! My wife and I bought our cuckoo clock in the Black Forest when…read morewe lived in Heidelberg, Germany. Clock ran great for years and stop. The owner replaced key parts and cleaned it. Looks brand new after 32 years. Runs great! Honest and fair!

This place is so great - I'm visiting from out of town and needed a new gifted watch sized and…read moreAngie could not have been sweeter, faster, or more patient when we had to adjust it a few times to get it just right. And even better... it was free!! They also had gorgeous jewelry and vintage designer watches in their cases that I'll definitely be back to take another look at when I'm back in Dallas again. 10/10 experience!

everything went well ..they are at an outstanding family based honest, wonderful businessread more

Googled a nearby watch store and this business came up. Took a vintage watch to have additional…read moreholes punched holes punched in the band. Joseph was helpful and accommodating. Will return for future needs. Thank you, Joseph!

Very professional and accommodating for quick service…read more Reasonable prices for a battery and watch band. Thanks!

Hutch, and his family are one of a kind!...kind in the way of their knowledge of vintage…read moreRolex's...and kind in the way that they treat their customers! After much searching I took my 2 vintage watches to Hutch and lemme tell yall..it was far and above the right choice! The 1967 DayDate needed to be serviced,and yes it was serviced and cleaned not polished...WOW is all I can say ! the jubilee bracelet is a one of a kind ,and I was freakin out about it getting hurt....but it looked stunning when Hutch handed it to me. The other watch needed the same treatment as it was an early 90's Tudor Tiger Prince ... just plain awesome after Hutch put his magic on it. Well, long story short... Hi Grade Watches is the only place that my timepieces will ever go to! Thank You Hutch and Family

They serviced my family's 1982 Rolex Day-date after it had been sitting unused for years. They did…read morea maintenance service, polish and new glass to it and it feels and looks brand new! Very happy with the outcome. This is a trustworthy location

Needed my watch links adjusted. Done within 5 minutes. Additional links were returned…read more Reasonable price for the service. Prompt and courteous service. Call before you go so they can meet you in front of their building.

Please avoid this business! I should have heeded my alarm bells when he operated the business out…read moreof a sketchy apartment. Was not able to repair watch and still had the cheek to charge a high price and then blaming on the brand!!!

Overall service is top notch! I came just to have a chain repaired and they still treated as I had…read morejust bought 100k dollar chain. They did repair the chain and even had it cleaned. Gave it to me looking a millions times better. There show rooms are also amazing with huge selections.

THIS BRAND ABSOLUTELY SUCKS! Extremely unprofessional, I've sent them MANY emails over the past…read morecouple weeks and they haven't replied to one. This brand is actually HORRIFIC and I wouldn't wish this on anyone. Best of luck to anyone planning on going here; I will NOT be returning.

Let me preface this that I did not actually use this company. But Jamil was very helpful in the…read morefact that, even though he said their shop could not service my watch, he was trying his best to find another source. He definitely went above and beyond and that's something you don't find in a lot of businesses today.

I visited Aurora Jewelry Design on 5/27/25. I was immediately greeted by the owner, Jamil, and…read morequickly started shopping! The selection is great with many varying options in price. There is definitely a little something for everyone. He also has several large books in which you can custom order/design your own pieces. I ended up getting an anklet made from tri-colored gold (white, yellow, and rose gold), and love it! I also have 2 bracelets that need repairs made, and some watches that need new batteries; I'm excited to have this gem of a store nearby!

Unbelievably friendly and skilled. Will not go anyway else for watch repair. I brought in a niche…read morebrand with odd bracelet mechanics and they took the time to figure it out for me.

I brought my ring in to get sized here and had several issues. My ring had a brushed finish, and…read morethey completely polished the whole ring. In addition, I received it back with several deep, black scratches. When I spoke with the manager I was told that it was my fault for not telling them to keep the finish as is, and he refused to refund me. I do not recommend this business.

Really stressful and strange experience with this place recently. Took in a watch of my deceased…read moreMother to gift to my daughter this Christmas. I was told I would get a call with the repair quote in a few days. When two weeks passed, I called and was told the watch was ready. And that it would be 200.00! I was shocked and said I had not received anything in the form of a voicemail about the status. The " manager " explained that he did call and that he would charge me 150.00 for my " misunderstanding " of the situation. I agreed to go by and retrieve it when I could. Upon further thought I decided to speak to the owner , Ron , who had been very helpful in the past. Everytime II called I was told he wasn't in. The manager would not tell me when he would be in. Later that day I got a call from " Ron " who was the manager pretending to be him . He laughed when I told him I knew it wasn't Ron He then offered for me to pick up the watch for "free" as it was Christmas ,,and told me it was repaired and running but he couldn't offer a warranty on it .I had a feeling that this manager was quite insane and definitely didn't want me to tell the real owner what I experienced so again I agreed to go pick it up. I sent my spouse in to retrieve it and he was given the watch. Its not running and this is the same day ! I believe the manager broke the watch deliberately and is definitely doing something to Watch Docs loyal customers. Beware of this place A complete waste of time . No pun intended.! This place is not a quality business with this horrible manager doing the repairs.​

Excellent service. Fair prices. They were able to bring one of my favorite Fossil watches back to…read morelife. In 2025, they got all new staff and really going the extra mile. Thumbs up!