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    Watch Doc

    4.9 (136 reviews)
    Closed Closed

    Get pricing & availability

    Response time

    50 minutes

    Response rate

    100%

    Services - Watch Doc

    Watch cleaning

    Watch overhaul

    Watch part repair

    2 More Services

    Watch part replacement

    Watch seal testing

    Watch Doc Photos

    Recommended Reviews - Watch Doc

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    Reviews With Photos

    George K.

    I went to Watch Doc while in Burbank, I went in to the shop because the glass on my Rolex was broken and I took it in to Tom and he told me that a small piece was stuck between the dial and the hands and it damaged the watch. He took great care of my watch, the place was very inviting and they do have an amazing selection of straps to choose from so when I went back to pick up my watch I dropped off another watch for a strap replacement and a battery as well.

    Simran M.

    My watch stopped working and was a little bigger than I wanted as my wrists are pretty slender. I looked around on yelp (!) for nearby places and Watch Doc looked positive, efficient, and close by. I walked in and was approached by the owner, who was really helpful and got it fixed for me in about 5 minutes. If we have any other watch or jewelry fixes, we will come out again soon :)

    Had new battery replaced
    Gidget L.

    Thank you so much for adding my extra link to my Rolex watch . Have to bring all my watch to have all the battery replaced. See you again soon .

    Storefront

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    1 year ago

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    Thomas K.

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    4 years ago

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    Thomas K.

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    9 months ago

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    Thomas K.

    Thank you for taking the time Michael, it was our pleasure!!

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    2 years ago

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    Thomas K.

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    2 years ago

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    Thomas K.

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    2 years ago

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    Thomas K.

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    1 year ago

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    Thomas K.

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    3 years ago

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    Thomas K.

    Thank you Joe for your honest feedback. I appreciate your business.

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    2 years ago

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    Thomas K.

    Thank you Mr V for taking the time to write this review.

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    10 months ago

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    Thomas K.

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    1 year ago

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    Thomas K.

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    3 years ago

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    Thomas K.

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    3 years ago

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    Thomas K.

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    2 years ago

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    Thomas K.

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    2 years ago

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    Thomas K.

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    11 months ago

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    Thomas K.

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    1 year ago

    Super helpful and very good pricing. Good selection of NATO style bands too. Highly recommend!

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    Thomas K.

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    1 year ago

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    Thomas K.

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    1 year ago

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    Thomas K.

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    1 year ago

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    Thomas K.

    I appreciate your review of Watch Doc, thank you for taking the time.

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    2 years ago

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    Thomas K.

    Thank you Daniel for the 5 stars, I appreciate you taking the time.

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    2 years ago

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    Thomas K.

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    2 years ago

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    Thomas K.

    Thank you for the kind words Americus, it’s always nice to see you.

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    2 years ago

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    Thomas K.

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    3 years ago

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    Thomas K.

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    2 years ago

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    Thomas K.

    Thank you Matt!! It was my pleasure.

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    2 years ago

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    Thomas K.

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    3 years ago

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    Thomas K.

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    2 years ago

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    Thomas K.

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    2 years ago

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    Thomas K.

    Thank you Shai, it was my pleasure!!!

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    2 years ago

    Great service and reasonably priced. Service was quick and customer service was friendly. Definitely recommend

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    3 years ago

    Very professional, on time as promised, will be coming back for any battery change or repairs on any of my watches. Thank you

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    Thomas K.

    Thank you Hamlet, it was my pleasure.

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    2 years ago

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    Thomas K.

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    2 years ago

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    Thomas K.

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    2 years ago

    Thank you for the quick courtesy fix on my Omega that popped its crown off. I'll bring future watch issues here.

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    Thomas K.

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    3 years ago

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    Thomas K.

    Thank you Preston for taking the time. I appreciate your kind words!!!

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    2 years ago

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    Thomas K.

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    4 years ago

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    Thomas K.

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    3 years ago

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    Page 2 of 4

    Ask the Community - Watch Doc

    Could you tackle a Universal Geneve 1940 Aero-Compax?

    Good afternoon, thank you for contacting Watch Doc. The short answer is yes we can service Universal Aero-compact vintage watches.… Read more

    Do you repair Thomas Sabo watches?

    Good evening, yes we can repair Thomas Sabo watches. Please bring it in to determine the issue.

    Good afternoon do you work on Invicta watches? I believe it just needs a new battery.

    Yes we do work on Invicta watches. You could stop by anytime during our business hours for a battery change. No appointments needed.

    Hello I have a 1940's Jules Jurgensen watch that I wanted to get restored how much would it cost to restore?

    Hi Alec, please bring in your watch for an inspection first. It is impossible to price any vintage watch restoration without having it looked at professionally and observing everything that you want to have done on the watch.

    Have you worked on any Cartier watches ? Santos for women

    Yes Lilly, we do work on Cartier watches.

    Hello, I have a 1991 Seiko Timezone Chronograph that needs a new movement, can you help?

    Hi Brett, I need to see the type of mechanism it has but most likely I will be able to help you with that. Please bring in your watch so I will be able to check that with the supplier. I will be at the shop 9 to 4 during the week and 10 to 4… Read more

    I have a Rolex that needs repairs/maintenance. Do you work on Rolex watches?

    Yes. I will be back at the shop on Tuesday 9 to 5:00pm I will check and let you know how to move forward with the service when you bring it in.

    If I had a watch resized by you the other day and decided i would like it a little looser, would there be another fee to have one link put back in in the next few days?…

    No Michele just come in anytime at your convenience and I will take care of it. Thank you for contacting me.

    I bought a new Seiko automatic watch about two months ago and it stopped running. Do you repair those watches?

    Hi Ed, my name is Tom. I will be able to fix your Seiko watch. Please bring it in at your convenience, so I can diagnose the issue. Thank you for contacting Watch Doc.

    Do you re-lume watches?

    Hi, We do not do that service ourselves, but we do have a dial expert that we work with they will. Usual turnaround time is 2 to 3 months.

    Hello. Do you guys service/repair G shock watches? My front glass gasket ring (plastic that seals the glass) has torn and need a repair. Also i need to fix the hr/min hands along with the date hand to be fixed. They are not correct.

    Good morning, sorry G-Shock watches need to go to Casio Service for case and crystal repairs.

    Where would I go in Burbank?

    101 N. Victory Blvd. #H Burbank, CA 91502 Burbank VIP Jewelers

    Do you repair gold bracelets as well?

    Good morning Lexie, we do fix chains, however it is a 2 day turnaround on jewelry repairs because my jeweler comes in every other day pickup and deliver back on his next trip. If this is urgent I will send you to him directly in Burbank.

    Does this place repair/service mechanical pocket watches?

    Yes we are a full service watch repair shop, specializing with vintage and mechanical timepieces. Thank you for contacting us.

    View All 15 Questions

    Review Highlights - Watch Doc

    Tom mentioned he especially likes vintage rolex watches, so if you have one of those, you're all set.

    Mentioned in 42 reviews

    Read more highlights

    Burbank Jewelry Outlet - 122 E. Alameda Ave. Burbank CA 91502 (Outside View)

    Burbank Jewelry Outlet

    (249 reviews)

    $$

    Professional & knowledgeable jewelry pros. Reasonably priced beautiful jewelry. We are very happy…read morewith our ring design. And...Jewelry cleaning of items purchased at no charge. Our jewelry center from now on.

    I would like to preface this review by sharing that I have never left a 1-star review before …read more.. for anyone. As a small business owner myself, I know that negative reviews are a hard pill to swallow, and so I do not take it lightly that my experience with this company was so incredibly negative that I felt the need to share about it in this format. Putting aside the fact that the staff showed me my engagement ring before it was even finished and my fiancé could collect it and give it to me (I was there picking up something else and they came out and just showed it to me), I wanted to share what happened today. Burbank Jewelry Outlet designed the engagement ring mentioned above as well as a matching wedding ring in white gold with small emerald-shaped diamonds and small, round lab-grown emeralds. I got married last January (so about 16 months ago) and earlier this year, I noticed that one of the emeralds had fallen out and a bunch of the others were cracked. They told me this was normal: emeralds are softer than diamonds, which I knew. Fine. I hadn't expected my ring to need repair in its first year but I prepare to be even more careful. They replaced it and repaired it and I was not charged (whether they assumed the charge or the ring designer did, I don't know). I was very grateful for that. Fast forward a few weeks - about three weeks ago by now - and I notice that one emerald is again, missing. I was traveling until a few days ago so when I came home I was going to get it repaired. Today I looked down and yet another emerald was missing. That's three emeralds gone in about five months. I called Burbank Jewelry Outlet. The first person was friendly enough but didn't have the answers for me and transferred me to a man who was BEYOND abusive! I asked if the first person had communicated my issue and tried to explain what had happened but he would not let me finish a sentence. When I asked if I couple please finish my sentence explaining my issue, he told me I had to speak to him "in a nice way." I responded by saying that I was trying to explain but he kept interrupting me. Before I could go any further he had told me he would call the authorities on me (for what, exactly? Asking that a jewelry company build a ring that didn't lose its stones all the time), told me to F off, told me never to call again, and that he would not talk to me, or work with me. I will freely admit when I am out of line. I was not. I was firm but polite and tried only to explain the issue at hand. After he threw the F word at me and told me never to call again, I hung up. I refuse to be spoken to that way, to be told by a man to quieten down, to stop talking so he can talk over me, to be told to F off. Screw that! This ring was badly made. Period. A woman spoke to you confidently and you wanted to shut her down. No way, man. Stay away. What an awful experience! And guys, if you feel the need to try to "put me in my place" and write me a nasty response, go ahead. I really don't care.

    Burbank VIP Jewelers - Inside ring was set here with our stone and the jeweler's side gems.

    Burbank VIP Jewelers

    (74 reviews)

    $

    Jack is the man! He is the real gem in that store and I'm definitely coming back and with friends…read more He has a wonderful collection of gold jewelry that I'm now dreaming about. I definitely recommend this place!

    I brought in **36.8 grams of 14K gold scrap** and was paid **$2,070** total…read more After getting home and recalculating everything, I realized the payout was extremely low compared to the estimated melt value at the time, which was around **$3,264**. That means approximately **36.6%** of the value was kept. For people who may not know: * A very fair/refiner-level buyer often keeps around **10% or less** * A decent local gold buyer usually keeps around **10-20%** * Keeping over **35%** is extremely high I do want to be fair and say this was partly my mistake because I should have slowed down and double-checked everything before agreeing. I had calculated my gold beforehand, but once the pieces started getting separated, weighed individually, and moved around during testing, I got confused and didn't stop to fully redo the math in the moment. It wasn't until I got home and sat down with the numbers that I realized how far off the payout actually was. At the same time, this is also why I personally would not return. An honest buyer who is trying to build trust and long-term customers usually does not let someone walk out with this large of a gap without at least explaining the percentages more clearly or offering something closer to a fair market payout. I'm posting this mainly as a warning for others: if you're selling gold, especially larger amounts of scrap gold, know the approximate melt value beforehand, take your time, and get multiple quotes before agreeing to anything.

    Hopkins Jewelers - Hamilton and Timex serviced by Greg Hopkins !

    Hopkins Jewelers

    (110 reviews)

    $

    I stopped in on a whim, hoping for some help re-sizing a unique ring. The owner was able to examine…read moremy piece and consider the options, since it couldn't be the standard round sizing rod approach. Fortunately he had time to work on it while I waited and check sizing with me as we went. I can finally wear this ring again! Very happy with the result I got and the price I paid. I can't guarantee he'll be able to work on the spot for everyone like this, but I was very satisfied and would bring future work here.

    This is why you can't trust reviews. My grandfather had a Sessions mantle clock that he probably…read morehad since the 1930s. He passed away in 1970. Flash forward to Thanksgiving 2024. My cousin had given this clock to my sister, and my sister knowing my interest in genealogy, gave the clock to me. It wasn't running right (some movement, but it would stop, also it chimed endlessly. I took it to a local jewelry store, where they had it for about six months before telling me they could not repair it. I realized I needed a special kind of clock repairman, so I did an internet search and found Hopkins Jewelers, in Burbank. This was early May, 2025. They had excellent reviews. I liked the shop. Very old school. Clocks lining the walls. Clocks to be repaired all over the floor. Sure, chaotic but definitely looked like a shop that could handle a nearly century old mantle clock. The owner said give him three months. At three months I called and he said he had looked at it but still trouble shooting. Here's the thing, having the clock, my grandfather's clock, was the important thing. Having it work like "clockwork" would be a bonus but not if I risked this place going out of business. So after another three months I decided to go in and if he hadn't fixed it I would thank him for his time, pay him for whatever analysis he had done, and retrieve my clock. Well bottom line, he basically did not want to return it to me. He didn't actually refuse but he kept tinkering with it for probably two hours, telling me it was maybe this thing wrong, or that thing wrong, but to leave it with him and he would continue working it. I agreed to this (big mistake). So after 11 months of him holding my clock I went back to the shop where he tells me it's fixed. We had put in an original stipulation that he would do a maximum of $500 work into it, but he plugged it in, showed me the second hand was keeping time, charged me the $500 and away I went. I plugged it in at home and for the next ~2 hours it worked, then the hands stopped moving (except the second hand, figures). I called him up and basically he is asking all these questions, so I responded why didn't he check it before telling me it was fixed and charging me $500. Basically he wants me to return the clock and let him work on it again. I am not going to do that, I have my clock back and I am going to write this review so that you don't get ripped off like I did.

    Watch Doc - watches - Updated May 2026

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