Professional & knowledgeable jewelry pros. Reasonably priced beautiful jewelry. We are very happy…read morewith our ring design. And...Jewelry cleaning of items purchased at no charge. Our jewelry center from now on.

I would like to preface this review by sharing that I have never left a 1-star review before …read more.. for anyone. As a small business owner myself, I know that negative reviews are a hard pill to swallow, and so I do not take it lightly that my experience with this company was so incredibly negative that I felt the need to share about it in this format. Putting aside the fact that the staff showed me my engagement ring before it was even finished and my fiancé could collect it and give it to me (I was there picking up something else and they came out and just showed it to me), I wanted to share what happened today. Burbank Jewelry Outlet designed the engagement ring mentioned above as well as a matching wedding ring in white gold with small emerald-shaped diamonds and small, round lab-grown emeralds. I got married last January (so about 16 months ago) and earlier this year, I noticed that one of the emeralds had fallen out and a bunch of the others were cracked. They told me this was normal: emeralds are softer than diamonds, which I knew. Fine. I hadn't expected my ring to need repair in its first year but I prepare to be even more careful. They replaced it and repaired it and I was not charged (whether they assumed the charge or the ring designer did, I don't know). I was very grateful for that. Fast forward a few weeks - about three weeks ago by now - and I notice that one emerald is again, missing. I was traveling until a few days ago so when I came home I was going to get it repaired. Today I looked down and yet another emerald was missing. That's three emeralds gone in about five months. I called Burbank Jewelry Outlet. The first person was friendly enough but didn't have the answers for me and transferred me to a man who was BEYOND abusive! I asked if the first person had communicated my issue and tried to explain what had happened but he would not let me finish a sentence. When I asked if I couple please finish my sentence explaining my issue, he told me I had to speak to him "in a nice way." I responded by saying that I was trying to explain but he kept interrupting me. Before I could go any further he had told me he would call the authorities on me (for what, exactly? Asking that a jewelry company build a ring that didn't lose its stones all the time), told me to F off, told me never to call again, and that he would not talk to me, or work with me. I will freely admit when I am out of line. I was not. I was firm but polite and tried only to explain the issue at hand. After he threw the F word at me and told me never to call again, I hung up. I refuse to be spoken to that way, to be told by a man to quieten down, to stop talking so he can talk over me, to be told to F off. Screw that! This ring was badly made. Period. A woman spoke to you confidently and you wanted to shut her down. No way, man. Stay away. What an awful experience! And guys, if you feel the need to try to "put me in my place" and write me a nasty response, go ahead. I really don't care.

This was a great experience for us, awesome customer service and a quick fix. We brought in my…read morehusband's cross and my ring and he did a beautiful job. He works so hard and was very kind. If you have jewelry to fix, come check this place out!

Said they'd repair my ring and necklace, but when I came back, my ring was crooked and my necklace…read morewasn't fixed

Jack is the man! He is the real gem in that store and I'm definitely coming back and with friends…read more He has a wonderful collection of gold jewelry that I'm now dreaming about. I definitely recommend this place!

I brought in **36.8 grams of 14K gold scrap** and was paid **$2,070** total…read more After getting home and recalculating everything, I realized the payout was extremely low compared to the estimated melt value at the time, which was around **$3,264**. That means approximately **36.6%** of the value was kept. For people who may not know: * A very fair/refiner-level buyer often keeps around **10% or less** * A decent local gold buyer usually keeps around **10-20%** * Keeping over **35%** is extremely high I do want to be fair and say this was partly my mistake because I should have slowed down and double-checked everything before agreeing. I had calculated my gold beforehand, but once the pieces started getting separated, weighed individually, and moved around during testing, I got confused and didn't stop to fully redo the math in the moment. It wasn't until I got home and sat down with the numbers that I realized how far off the payout actually was. At the same time, this is also why I personally would not return. An honest buyer who is trying to build trust and long-term customers usually does not let someone walk out with this large of a gap without at least explaining the percentages more clearly or offering something closer to a fair market payout. I'm posting this mainly as a warning for others: if you're selling gold, especially larger amounts of scrap gold, know the approximate melt value beforehand, take your time, and get multiple quotes before agreeing to anything.

We had a great experience with this jeweler. Their customer service was excellent. The gentleman…read morewas friendly, knowledgeable, and took the time to give helpful feedback. We really appreciated how patient and attentive he was throughout the process. Highly recommend!

My absolute go to: selection, quality, fair pricing & exceptional service. I have repaired items…read morehere, purchased their bespoke designs, remade some heirloom pieces & sent family & friends who are just as pleased. I'll never go anywhere else.

More Than a Jewelry Store -- A Place That Holds Our Stories…read more My family has been coming to Generales & Generales Fine Jewellers since they first opened their doors in 1969, and I've lived just around the corner since 1984. In all that time, this store has quietly woven itself into the fabric of our lives -- not just as a business, but as a place where moments, memories, and meaning are handled with extraordinary care. Yes, the jewelry is beautiful. The workmanship is impeccable. But that's only the surface of what makes Generales & Generales so special. What truly distinguishes this place is the way people are treated -- with warmth, patience, and an instinctive understanding of what matters. There is a rare kind of judgment at work here: thoughtful, humane, and guided by a simple principle of doing right by the customer, always. Not because a policy demands it -- but because it's who they are. I was recently there to have a ring resized -- a ring that once belonged to my maternal grandfather. It's a small object, but it carries generations of history and emotion. From the moment I placed it in their hands, I felt something I can't easily put into words: complete trust. Not just in their skill, but in their respect for what that piece represented. It was handled as if it mattered -- because to them, it genuinely did. Peter and Sylvia, along with their entire staff, have a way of making you feel like you are the most important person in the room -- not in a performative way, but in a deeply human one. They listen. They remember. They care. Every visit feels personal, unhurried, and grounded in kindness. And here's the thing I find myself thinking almost every time I walk out the door: I wish I could give them more money than they charge. Not because of upselling or persuasion -- but because of how good I feel after being there. How respected. How reassured. How grateful. That feeling is priceless, and it's something Generales & Generales has been giving their customers for over fifty years. In a world where so much feels rushed, transactional, and impersonal, this place stands as a reminder of how powerful it is to simply treat people well. Generales & Generales doesn't just sell fine jewelry -- they safeguard trust, honor family stories, and build relationships that last generations. Peter, Sylvia -- thank you for what you do, and for the way you do it. Our neighborhood, and our family, are better for having you here.

Peter and the whole staff are fantastic - friendly, helpful, knowledgeable, and professional. I…read morehave had an antique necklace repaired, rings resized and cleaned (they've never looked better!), and have purchased jewelry there and have been 100% satisfied each time. The turnaround times have also been great! Prices are extremely fair and their inventory is gorgeous. Highly recommend!

Roaming around the Magnolia and California Street area of Burbank, California with my friends...we…read morestopped at several local shops. I felt like I was transported to a plain of positivity when we entered Stay Home Friend. This store has merchandise from local artists, creators and designers. Books, greeting cards, jewelry, candles and so much more! The cashier was a friendly woman who told us about her brother that's a scuba diver in Florida. I fell in love with the sterling silver Leo earrings. I had to buy them! There were other zodiac signs as well. I might return and buy them for my friends and family as their birthday gifts. This place is AWESOME! I highly recommend you swing by and support local artists.

I swear this stretch of Magnolia has the best and quirkiest boutiques and shops. We were strolling…read moredown Magnolia on a blazing summer day and decided to pop in here for some cool air and to peruse and boy what a treat. This is the type of place you can not only shop for yourself but also hit just about everyone on your gift list. Will definitely be back.

I just got the most beautiful bracelets at Padani's. I purchased a red turquoise bracelet for…read moremyself as a treat. My husband got me a paper clip link silver bracelet with three freshwater pearls for our anniversary. So beautiful! So delicate and so feminine. I just love them. Dalia and Simone and Justin are all wonderful people. I always enjoy coming in to chat with them and shop. They also always do an excellent job, cleaning my jewelry and changing my watch batteries. As an added plus: they always have treats to give my Pug! My next purchase will be a pendant reading 0.2%.

Ever since experiencing such compassionate service in preserving my mother's lapis lazuli necklace,…read moreI've since returned to repair another heirloom, a pink pearl necklace that needed a new clasp and restringing as well as tightening up the stone on my 1920s vintage art deco engagement ring. I also had a broken gold anklet chain soldered as well as a broken-off piece from a gold-plated hoop earring. The final item was a rare high-grade sugilite silver ring I had purchased back in August that needed gentle polishing. Everything was perfectly done. I had come in the week of Thanksgiving and all of it was done by the second week of December. Make sure to say hi to Dalia while you're there. Here's the pricing: $150 for restringing pearls and replacing the clasp and tongue; $40 for soldering the earring part; $35 for soldering the gold chain on the anklet; $50 for tightening the diamond on the engagement ring (they added more platinum to help secure the setting); and $70 for gently polishing the sugilite ring without scratching it! Check out the pics; happy holidays!

I had a good experience and would go back if need be. They have a lot of beautiful items for sale.read more

I stopped here to search for some antique jewelry as an anniversary present for my girlfriend…read more Steve was the main jeweler there and needless to say he was very knowledgeable in all his pieces and of the craft itself. A true professional! Unfortunately I did not find what I was looking for but I'd come back there for any other treasures I may need in the future or if I needed any sort of repaired made. They are small but they understand and love the craft. That's an A+ in my book!

Great customer service! The young gentleman who assisted was very helpful and knowledgeable. Wide…read moreselection of stunning pieces and very reasonable prices that match the quality! Also polished my own jewelry here, they made it look like brand new.

The best jewelry store. Endless selection of the highest quality gold and diamonds. I've been a…read morecustomer for many years. They have the best prices. You are guaranteed to be more than happy with your experience here. Thank you to Nancy's jewelry!

Love that I discovered this family-owned and operated gem! The owners are so kind, informative,…read morehonest, and reasonable with their pricing. Owner is absolutely incredible! Beyond kind. The craftsmanship and professionalism are TOP quality. He took care of me immediately and helped me with all my needs with such a quick turn around! They have the most amazing selection and they can basically make anything you want and all their gold is 18k and high quality. I am super satisfied with their work. I am so happy that I found them and they are what I wanted always in Burbank and Glendale. Thank you for amazing job.

Beautiful selection of gold, silver ave diamonds. John is an amazing person to deal with super nice…read moreand is very patient. My go to spot every time.