Tom is the man! He really is knowledgeable and is extremely skilled in his craft. Thank you for…read morefixing my dial flawlessly and he was gracious enough to clean my band as well. If I can give someone 10 stars, it would be Watch Doc! Thank you and see you again!!!

Brilliant place. Yoshie (sp?) is one of the most genuinely warm and kindest people I've ever met in…read moreLA and 100% the reason for this review. They did a brilliant cleaning of my Omega Seamaster; as an avid Bond fan it's been my go to timepiece and it's so wonderful having it look spotless!

The nicest jewelry repair shop. I've come here twice for the same ring, and I've been given…read moreexcellent service, pricing, and advice. I decided to buy a piece as well, and I found it to be reasonably priced. Definitely my go to for all things jewelry.

Fast, reliable and excellent service! Would absolutely recommend for all jewelry repairs!read more

brought my doggy Bella and a bunch of watches -- junk or not -- to Best Jewelry and Watch Repair in…read moreGlendale, and Patrick went through every single one, even though he was busy. He's knowledgeable, professional, and genuinely loves his job, offering service above and beyond. He could have changed all the watches i took batteries he didn't because some watches he explained were not worth it. Everything he suggested I sell, sold! He even polished a few. Bella and I will never go anywhere else. The price was cheaper than everywhere else i called the turn around time was fast. I've already sent friends, and they've all called back saying what a great, nice, guy he is thank you. Thanks, Patrick -- you're a gem among your gorgeous jewelry here's another pun you have a heart of gold.. -Angela and Bella

Strongly recommend this shop. Professional and honest. Prices are beyond reasonable. I will be…read morecoming back for sure.

Jack is the man! He is the real gem in that store and I'm definitely coming back and with friends…read more He has a wonderful collection of gold jewelry that I'm now dreaming about. I definitely recommend this place!

Jack helped me set my earrings and made the experience so pleasant. He was forthcoming about the…read morepricing when I called for an estimate. Took less than 5 minutes for the consultation and the quality of the work is outstanding. Picked up my earrings within four days and his prices are very reasonable. Will happily refer anyone to get their services done here.

I stopped in on a whim, hoping for some help re-sizing a unique ring. The owner was able to examine…read moremy piece and consider the options, since it couldn't be the standard round sizing rod approach. Fortunately he had time to work on it while I waited and check sizing with me as we went. I can finally wear this ring again! Very happy with the result I got and the price I paid. I can't guarantee he'll be able to work on the spot for everyone like this, but I was very satisfied and would bring future work here.

This is why you can't trust reviews. My grandfather had a Sessions mantle clock that he probably…read morehad since the 1930s. He passed away in 1970. Flash forward to Thanksgiving 2024. My cousin had given this clock to my sister, and my sister knowing my interest in genealogy, gave the clock to me. It wasn't running right (some movement, but it would stop, also it chimed endlessly. I took it to a local jewelry store, where they had it for about six months before telling me they could not repair it. I realized I needed a special kind of clock repairman, so I did an internet search and found Hopkins Jewelers, in Burbank. This was early May, 2025. They had excellent reviews. I liked the shop. Very old school. Clocks lining the walls. Clocks to be repaired all over the floor. Sure, chaotic but definitely looked like a shop that could handle a nearly century old mantle clock. The owner said give him three months. At three months I called and he said he had looked at it but still trouble shooting. Here's the thing, having the clock, my grandfather's clock, was the important thing. Having it work like "clockwork" would be a bonus but not if I risked this place going out of business. So after another three months I decided to go in and if he hadn't fixed it I would thank him for his time, pay him for whatever analysis he had done, and retrieve my clock. Well bottom line, he basically did not want to return it to me. He didn't actually refuse but he kept tinkering with it for probably two hours, telling me it was maybe this thing wrong, or that thing wrong, but to leave it with him and he would continue working it. I agreed to this (big mistake). So after 11 months of him holding my clock I went back to the shop where he tells me it's fixed. We had put in an original stipulation that he would do a maximum of $500 work into it, but he plugged it in, showed me the second hand was keeping time, charged me the $500 and away I went. I plugged it in at home and for the next ~2 hours it worked, then the hands stopped moving (except the second hand, figures). I called him up and basically he is asking all these questions, so I responded why didn't he check it before telling me it was fixed and charging me $500. Basically he wants me to return the clock and let him work on it again. I am not going to do that, I have my clock back and I am going to write this review so that you don't get ripped off like I did.

Very quick and professional service for my watch replacement at a reasonable price. Highly…read morerecommend.

He is very knowledgeable when it comes to clocks and watches and very helpful! He took care of of…read moremy needs in an Honest and trustworthy manner! I would recommend him for your needs!

Professional & knowledgeable jewelry pros. Reasonably priced beautiful jewelry. We are very happy…read morewith our ring design. And...Jewelry cleaning of items purchased at no charge. Our jewelry center from now on.

I would like to preface this review by sharing that I have never left a 1-star review before …read more.. for anyone. As a small business owner myself, I know that negative reviews are a hard pill to swallow, and so I do not take it lightly that my experience with this company was so incredibly negative that I felt the need to share about it in this format. Putting aside the fact that the staff showed me my engagement ring before it was even finished and my fiancé could collect it and give it to me (I was there picking up something else and they came out and just showed it to me), I wanted to share what happened today. Burbank Jewelry Outlet designed the engagement ring mentioned above as well as a matching wedding ring in white gold with small emerald-shaped diamonds and small, round lab-grown emeralds. I got married last January (so about 16 months ago) and earlier this year, I noticed that one of the emeralds had fallen out and a bunch of the others were cracked. They told me this was normal: emeralds are softer than diamonds, which I knew. Fine. I hadn't expected my ring to need repair in its first year but I prepare to be even more careful. They replaced it and repaired it and I was not charged (whether they assumed the charge or the ring designer did, I don't know). I was very grateful for that. Fast forward a few weeks - about three weeks ago by now - and I notice that one emerald is again, missing. I was traveling until a few days ago so when I came home I was going to get it repaired. Today I looked down and yet another emerald was missing. That's three emeralds gone in about five months. I called Burbank Jewelry Outlet. The first person was friendly enough but didn't have the answers for me and transferred me to a man who was BEYOND abusive! I asked if the first person had communicated my issue and tried to explain what had happened but he would not let me finish a sentence. When I asked if I couple please finish my sentence explaining my issue, he told me I had to speak to him "in a nice way." I responded by saying that I was trying to explain but he kept interrupting me. Before I could go any further he had told me he would call the authorities on me (for what, exactly? Asking that a jewelry company build a ring that didn't lose its stones all the time), told me to F off, told me never to call again, and that he would not talk to me, or work with me. I will freely admit when I am out of line. I was not. I was firm but polite and tried only to explain the issue at hand. After he threw the F word at me and told me never to call again, I hung up. I refuse to be spoken to that way, to be told by a man to quieten down, to stop talking so he can talk over me, to be told to F off. Screw that! This ring was badly made. Period. A woman spoke to you confidently and you wanted to shut her down. No way, man. Stay away. What an awful experience! And guys, if you feel the need to try to "put me in my place" and write me a nasty response, go ahead. I really don't care.

Came in to get a watched fitted and loved the experience here. Welcoming as soon as I stepped in…read moreand very helpful. Hearing a bit of history of the shop and the owner who passed was also nice to hear. I'll definitely be coming back for all my watch needs.

1 star -- Don't waste your time (literally) at Media Time…read more I arrived at the mall with an hour before a doctor's appointment and expected basic competence -- doors open at 10am, right? Not for Media Time. Someone left a sticky note on the door: "Be back in 5 minutes." I waited 45 minutes, left three voicemail messages, and still no sign of life. Peering through the glass, I noticed their display clocks couldn't even agree on the hour -- poetic, if they were shooting for "timeless." If you value punctuality, reliability, or the simple concept of opening when you say you will, go somewhere else and save your time.

More Than a Jewelry Store -- A Place That Holds Our Stories…read more My family has been coming to Generales & Generales Fine Jewellers since they first opened their doors in 1969, and I've lived just around the corner since 1984. In all that time, this store has quietly woven itself into the fabric of our lives -- not just as a business, but as a place where moments, memories, and meaning are handled with extraordinary care. Yes, the jewelry is beautiful. The workmanship is impeccable. But that's only the surface of what makes Generales & Generales so special. What truly distinguishes this place is the way people are treated -- with warmth, patience, and an instinctive understanding of what matters. There is a rare kind of judgment at work here: thoughtful, humane, and guided by a simple principle of doing right by the customer, always. Not because a policy demands it -- but because it's who they are. I was recently there to have a ring resized -- a ring that once belonged to my maternal grandfather. It's a small object, but it carries generations of history and emotion. From the moment I placed it in their hands, I felt something I can't easily put into words: complete trust. Not just in their skill, but in their respect for what that piece represented. It was handled as if it mattered -- because to them, it genuinely did. Peter and Sylvia, along with their entire staff, have a way of making you feel like you are the most important person in the room -- not in a performative way, but in a deeply human one. They listen. They remember. They care. Every visit feels personal, unhurried, and grounded in kindness. And here's the thing I find myself thinking almost every time I walk out the door: I wish I could give them more money than they charge. Not because of upselling or persuasion -- but because of how good I feel after being there. How respected. How reassured. How grateful. That feeling is priceless, and it's something Generales & Generales has been giving their customers for over fifty years. In a world where so much feels rushed, transactional, and impersonal, this place stands as a reminder of how powerful it is to simply treat people well. Generales & Generales doesn't just sell fine jewelry -- they safeguard trust, honor family stories, and build relationships that last generations. Peter, Sylvia -- thank you for what you do, and for the way you do it. Our neighborhood, and our family, are better for having you here.

I have been coming here for years and plan to be a loyal customer for years to come. This is…read morehands-down the best jewelry store around. Stunning pieces, a warm and welcoming atmosphere, and truly exceptional customer service - Yihvoon is amazing. I've had jewelry custom-made, resized, and purchased directly from their collection -- every experience has been a perfect 10/10.

I had a wonderful experience with inquiring for a custom gap band for my engagement ring. I went to…read morevisit Albert at his shop and he was able to create the perfect open band for me, and measured it perfectly for my ring. The store is lovely and Albert is so kind and does wonderful craftsmanship. He asked when I needed the ring, and he got it done faster than I asked! I appreciate him helping me so much as this ring was hard to find online and within my budget. I highly recommend visiting!

Albert transformed my brooch into this fantastic ring. He…read moreknew exactly where it was from and what gold would match best. This is not the first piece of "priceless family jewelry" he has restored. His original pieces are absolutely amazing as well. I highly recommend his services AND his pricing is very fair