I stopped in on a whim, hoping for some help re-sizing a unique ring. The owner was able to examine…read moremy piece and consider the options, since it couldn't be the standard round sizing rod approach. Fortunately he had time to work on it while I waited and check sizing with me as we went. I can finally wear this ring again! Very happy with the result I got and the price I paid. I can't guarantee he'll be able to work on the spot for everyone like this, but I was very satisfied and would bring future work here.

This is why you can't trust reviews. My grandfather had a Sessions mantle clock that he probably…read morehad since the 1930s. He passed away in 1970. Flash forward to Thanksgiving 2024. My cousin had given this clock to my sister, and my sister knowing my interest in genealogy, gave the clock to me. It wasn't running right (some movement, but it would stop, also it chimed endlessly. I took it to a local jewelry store, where they had it for about six months before telling me they could not repair it. I realized I needed a special kind of clock repairman, so I did an internet search and found Hopkins Jewelers, in Burbank. This was early May, 2025. They had excellent reviews. I liked the shop. Very old school. Clocks lining the walls. Clocks to be repaired all over the floor. Sure, chaotic but definitely looked like a shop that could handle a nearly century old mantle clock. The owner said give him three months. At three months I called and he said he had looked at it but still trouble shooting. Here's the thing, having the clock, my grandfather's clock, was the important thing. Having it work like "clockwork" would be a bonus but not if I risked this place going out of business. So after another three months I decided to go in and if he hadn't fixed it I would thank him for his time, pay him for whatever analysis he had done, and retrieve my clock. Well bottom line, he basically did not want to return it to me. He didn't actually refuse but he kept tinkering with it for probably two hours, telling me it was maybe this thing wrong, or that thing wrong, but to leave it with him and he would continue working it. I agreed to this (big mistake). So after 11 months of him holding my clock I went back to the shop where he tells me it's fixed. We had put in an original stipulation that he would do a maximum of $500 work into it, but he plugged it in, showed me the second hand was keeping time, charged me the $500 and away I went. I plugged it in at home and for the next ~2 hours it worked, then the hands stopped moving (except the second hand, figures). I called him up and basically he is asking all these questions, so I responded why didn't he check it before telling me it was fixed and charging me $500. Basically he wants me to return the clock and let him work on it again. I am not going to do that, I have my clock back and I am going to write this review so that you don't get ripped off like I did.

More Than a Jewelry Store -- A Place That Holds Our Stories…read more My family has been coming to Generales & Generales Fine Jewellers since they first opened their doors in 1969, and I've lived just around the corner since 1984. In all that time, this store has quietly woven itself into the fabric of our lives -- not just as a business, but as a place where moments, memories, and meaning are handled with extraordinary care. Yes, the jewelry is beautiful. The workmanship is impeccable. But that's only the surface of what makes Generales & Generales so special. What truly distinguishes this place is the way people are treated -- with warmth, patience, and an instinctive understanding of what matters. There is a rare kind of judgment at work here: thoughtful, humane, and guided by a simple principle of doing right by the customer, always. Not because a policy demands it -- but because it's who they are. I was recently there to have a ring resized -- a ring that once belonged to my maternal grandfather. It's a small object, but it carries generations of history and emotion. From the moment I placed it in their hands, I felt something I can't easily put into words: complete trust. Not just in their skill, but in their respect for what that piece represented. It was handled as if it mattered -- because to them, it genuinely did. Peter and Sylvia, along with their entire staff, have a way of making you feel like you are the most important person in the room -- not in a performative way, but in a deeply human one. They listen. They remember. They care. Every visit feels personal, unhurried, and grounded in kindness. And here's the thing I find myself thinking almost every time I walk out the door: I wish I could give them more money than they charge. Not because of upselling or persuasion -- but because of how good I feel after being there. How respected. How reassured. How grateful. That feeling is priceless, and it's something Generales & Generales has been giving their customers for over fifty years. In a world where so much feels rushed, transactional, and impersonal, this place stands as a reminder of how powerful it is to simply treat people well. Generales & Generales doesn't just sell fine jewelry -- they safeguard trust, honor family stories, and build relationships that last generations. Peter, Sylvia -- thank you for what you do, and for the way you do it. Our neighborhood, and our family, are better for having you here.

Peter and the whole staff are fantastic - friendly, helpful, knowledgeable, and professional. I…read morehave had an antique necklace repaired, rings resized and cleaned (they've never looked better!), and have purchased jewelry there and have been 100% satisfied each time. The turnaround times have also been great! Prices are extremely fair and their inventory is gorgeous. Highly recommend!

I had a wonderful experience with inquiring for a custom gap band for my engagement ring. I went to…read morevisit Albert at his shop and he was able to create the perfect open band for me, and measured it perfectly for my ring. The store is lovely and Albert is so kind and does wonderful craftsmanship. He asked when I needed the ring, and he got it done faster than I asked! I appreciate him helping me so much as this ring was hard to find online and within my budget. I highly recommend visiting!

Albert transformed my brooch into this fantastic ring. He…read moreknew exactly where it was from and what gold would match best. This is not the first piece of "priceless family jewelry" he has restored. His original pieces are absolutely amazing as well. I highly recommend his services AND his pricing is very fair

I just got the most beautiful bracelets at Padani's. I purchased a red turquoise bracelet for…read moremyself as a treat. My husband got me a paper clip link silver bracelet with three freshwater pearls for our anniversary. So beautiful! So delicate and so feminine. I just love them. Dalia and Simone and Justin are all wonderful people. I always enjoy coming in to chat with them and shop. They also always do an excellent job, cleaning my jewelry and changing my watch batteries. As an added plus: they always have treats to give my Pug! My next purchase will be a pendant reading 0.2%.

Ever since experiencing such compassionate service in preserving my mother's lapis lazuli necklace,…read moreI've since returned to repair another heirloom, a pink pearl necklace that needed a new clasp and restringing as well as tightening up the stone on my 1920s vintage art deco engagement ring. I also had a broken gold anklet chain soldered as well as a broken-off piece from a gold-plated hoop earring. The final item was a rare high-grade sugilite silver ring I had purchased back in August that needed gentle polishing. Everything was perfectly done. I had come in the week of Thanksgiving and all of it was done by the second week of December. Make sure to say hi to Dalia while you're there. Here's the pricing: $150 for restringing pearls and replacing the clasp and tongue; $40 for soldering the earring part; $35 for soldering the gold chain on the anklet; $50 for tightening the diamond on the engagement ring (they added more platinum to help secure the setting); and $70 for gently polishing the sugilite ring without scratching it! Check out the pics; happy holidays!

The nicest jewelry repair shop. I've come here twice for the same ring, and I've been given…read moreexcellent service, pricing, and advice. I decided to buy a piece as well, and I found it to be reasonably priced. Definitely my go to for all things jewelry.

Fast, reliable and excellent service! Would absolutely recommend for all jewelry repairs!read more

Very quick and professional service for my watch replacement at a reasonable price. Highly…read morerecommend.

He is very knowledgeable when it comes to clocks and watches and very helpful! He took care of of…read moremy needs in an Honest and trustworthy manner! I would recommend him for your needs!

Forget about going to the mall to get your jewelry fixed so they can overcharge you. I took 2 gold…read morenecklaces to be fixed, one of which needed to be soldered. Don Max is honest and has very fair pricing and he is fast!! He is also very good at his craft. No obvious signs of repair on my dainty gold chain. I left with 2 very shiny gold necklaces. So happy I found him. I will be bringing more jewelry to get fixed and recommending him to all my friends.

I brought in two brand-new watches to have a few links removed. These watches had never been worn…read moreand were in excellent condition. After the links were removed, I noticed scratch marks on my expensive watch that were not there before. He was able to reduce the larger scratch, but he could not fix the smaller scratches that were caused during the service. The bigger issue is that the situation was not handled with the level of accountability or customer service I would expect when someone damages a customer's property. I would not recommend bringing expensive watches here. Based on my experience, the work was careless, and the response to the damage was not acceptable.

I had a vintage engagement ring repaired at Time 2 Fix in Sherman Oaks, and the experience with…read moreGary was excellent from start to finish. The ring is an heirloom from my grandmother, and the center diamond had become loose due to worn prongs. From the first conversation, they were honest and clear: re-tipping the prongs wouldn't be a durable solution, and a full head replacement was the right way to do it properly. I appreciated that they explained why rather than just upselling a repair. They replaced the head in white gold, reset the original diamond, cleaned and polished the ring, and were very careful to preserve the vintage character of the setting. The workmanship is outstanding, the diamond is perfectly centered, the prongs are clean and secure, and the ring looks elegant without feeling over-modernized or altered from its original design. Pricing was fair and transparent, communication was solid throughout the process, and the turnaround was exactly as promised. This was a sentimental piece, and I never felt rushed or brushed off. If you're looking for careful, competent jewelry repair, especially for vintage or heirloom pieces, I would absolutely recommend Time 2 Fix. They earned my trust and did beautiful work.

Been coming to Mike to repair jewelry for 16 years, to make jewelry, he casts moulds, just a…read morefantastic business, well run and family owned. He repairs clocks, watches. True old world craftsmanship. Highly recommend!

Mike is the real deal. I've brought several Rolexes to Tic Toc Watch Repair for bracelet changes,…read morepolishing, and authentication, and the work has been flawless every time. What sets Mike apart is his expertise combined with genuine care for the watches he works on. He takes the time to explain what he's doing and handles everything with precision. The polishing work brought my pieces back to life without being overdone, and his authentication knowledge gave me complete peace of mind. No upselling, no nonsense - just honest, skilled craftsmanship at fair prices. If you have a quality timepiece that needs attention, this is where you bring it.

Tic Toc Watch Repair is a tiny repair shop operating within a Flower shop on Sunset blvd and…read moreKingsley. Mike is a nice, very competent and knowledgeable person. He offers a wide variety of watch service from band repair to cleaning to battery replacement and more. His customer service was ridiculously amazing!! I called if they can replace my leather band on my old watch. So I stopped by and he had a dozen of styles, colors and size of bands. Price of the band and service were reasonable. Overall, I am very satisfied I went to Mike Tic Toc.

Took my boots there last year to clean up and was amazed! They were able to fill in a chunk of the…read moreheel that had come out and they looked almost new. So great to find an old school shoe repair place.

after 4 days, today is the day i got back my shoes in the same condition. Yet somehow was charged…read more$50. i asked why wasn't the midsole cleaned; wanna know what the SHOE CLEANER said?! the guy that cleans shoes PROFESSIONALLY?! "you didnt say you want the whole shoe cleaned" i am not fucking joking. check the before and after pics. if you decide you want to get robbed and still go. be my guest.