I had been seeing Dr. Ko, who retired last Fall. I saw Dr. Fung last week, and I thought he was…read moreterrific. Explained things to clearly, and was very friendly and informative. I am very happy with this practice.

This place is super busy. You feel like a number here. The doctors are always in a rush to get you…read moreout. The doctors talk like they are doing an auction! Rattle off a bunch of instructions or whatnot. I'm like "what's that?" In several appointments, we had to wait 20-30 min to be seen and we arrived there early, mind you. The parking is easy and it's just across the street from the hospital. The rooms that they put you in are small but manageable but you can certainly see some wear and tear (paint peeling off, walls a little dirty/scuffed up). Dr. Ko is professional but he needs to slow down. Glad that he does eye surgery too.

I had a really great experience here after a terrible and months long bad experience at…read moreLenscrafters. So I went to Cascade Vision center and it was awesome in every way. They told me I could get my prescription /exam redone by explaining to my provider what happened at other place. So I got a new covered exam. And the glasses came out really quick, did not have to wait 3 weeks. The prescription is great ...no issues. The dr was great, really good. The staff was awesome. Love the trending frames and glasses. Everyone was nice and helpful. And they were very careful with covid measures.

The one positive thing I can say for the clinic is that whenever I had a problem, they were able to…read morefit me in and see me within 24 hrs, sometimes going out of their way to do so. I really appreciated that as I had a difficult year medically. But I had a number of problems with Cascade Vision. 1, they are *constantly* upselling, which I would have thought impossible for a doctor's office, but there you go. Every time I went in, whatever I went in for, there was always a necessary, over the counter product or not-covered-by -insurance procedure pushed on me which (surprise, surprise) they had available at the counter or through a special pharmacy. This gets tiresome. It also erodes trust in whatever advice the doctor is telling me about my condition. 2, I was having trouble adjusting to the glasses I bought there, for longer than the usual amount of time adjusting to a new prescription. I came back to have them checked out, just in case there was an error because everyone makes mistakes occasionally --that's human nature. The opticians got very snarky and overly defensive about that. A patient should be able to have their prescription checked out without questions. 3, I was misdiagnosed with a stye which turned out to be ocular rosacea. I saw 2 different doctors at Cascade Vision over about 3-4 months for this problem, at least a couple times a month, sometimes weekly. It seems extraordinary to me that they didn't recognize an ocular condition, which has the potential of damaging my cornea. The advice I was given (and of course, multiple products to buy!) to treat the "stye" was of course a complete waste of time and money and could have worsened the rosacea. 4. I had a diabetic eye exam and requested that the results be forwarded to my PCP. I had to make multiple requests over 6 months for that to be done, which is ridiculous, considering it could be sent in an email.

I had a very bad experience with my first eye Specialist, so I asked for a referral from Dr Cheung…read more I couldn't believe how patient and how Dr. Ridgeley took the time to explain how he was going to help me and the procedures he was going to make my eyes healthier. He explained the importance of proper eye care. I felt he really listened to me and made me feel very relaxed. He is a very kind and gentle Dr. Thank you Dr. Ridgeley

I found the care I received at Pacific Retina Center to be wonderful. Dr. Ridgeley is very…read morecompassionate and really takes the time to listen and explain things. I have always been seen on time, which is a rare thing these days at medical offices. His office is clean, and his staff are always friendly. Highly recommend!

Dr Ko gives me superior eye care for macular degeneration. I have not lost my eye sight and have…read moreactually had improvement. I've been seeing Dr Ko for about 5 years and I highly recommend him for retina eye related care.

Don't go there. Bad doctor and fraudulent billing - duplicate charges and charges for service not…read moreperformed. I came for a diagnosis exam, and Doctor advised me to be treated asap, but I want a breakdown of my cost after insurance coverage first. My insurance was not contacted, and a few months later billed me $1,528 for that initial exam. In the bill, there were duplicate charges and unexplained charges for $342.00 and $552.00. I came in with my insurance card and asked billing to bill my insurance and fix the erroneous charges. After 2 years, not hearing anything from the office, I've thought that my insurance paid the bill. Then, come collection letters for the amount $1,156.00 that not paid by my insurance. By this time, I've changed insurance, and my insurance said they will not investigate anything over 2 years due to their state's statute of limitation. Now, I am stuck with the bill and my eye still not treated.

I have to commend their customer service as an ongoing service. Even six months after my procedure…read moreand several trips back to the facility to make sure everything was healing fine, they continue to provide courtesy calls asking if the eyes were still feeling well. I did start feeling some discomfort in the repaired eye about seven months later and took them up on their offer for another complimentary check up. The doctors were again friendly and patient as they examined and determined that night dryness was causing the discomfort. They told me what ointment to purchase and how to apply it. One month later, that discomfort is gone. Again, they could have done the lasik, taken my money and said, "sayonara." But they instead continued to follow up with ongoing concern for my eye health and recovery. You don't experience customer service like that from many businesses these days. Triple thumbs up for my renewed 20/20 vision and the ongoing support this facility continues to show. Thanks again!

Dr. Walker has outstanding bedside manner. It's less than 24 hours since my procedure. The…read moreaftercare seems like a huge pain in the neck. If my luck in the dating world improves, then I would say money is no object. If I can start reading print books again, then I'll consider myself beyond satisfied. If I can drive without sun glare during the day; and if my night vision while driving improves, then I'd say it's worth it. It'll be nice to wear sunglasses again.

To say my experience was good would not even come close to the experience I had. I had not seen…read morewithout corrections since I was 4 years old. This morning when I woke up (morning after procedure) I looked across the room and saw a clock on the dresser that I could never have seen and saw the time clearly. It was so amazing I broke into tears. The staff and doctors take such good care of you. I was scared, they were calm and walked me through it. They took away my fear, gave me hope and then gave me vision. They let me see the world and for that, I will never be able to thank them enough. Exemplary care!

Everything was wonderful and everyone that works there are all SO nice. And now I can see…read moreperfectly! I recommend coming here 100 percent.

I've been a patient of NW Eye Surgeons in Renton for over 7 years; everything used to be great…read more However, after the doctor I was seeing, Alana Curatola, left for maternity leave and decided not to return, the level of care has plummeted, and my last 2 visits have been subpar at best! Michael Wong was good, and we began to discuss the need for cataract surgery. Unfortunately, the first time I consulted with the surgeon, Dr Huang, last year, she was pressuring me to have glaucoma surgery and not cataract surgery, saying to me that the cataract surgery could make my glaucoma worse! After I advised her that I was not prepared to do that but wanted info on cataract surgery, she became dismissive. I chalked that up to her being a surgeon, so I went back last Wednesday to discuss it further. This time was worse. Once she realized we'd met before, she became dismissive and talked over me as I tried to ask questions! I finally had to say, "You're not allowing me to ask you any questions". I felt that her general attitude was, "If you won't take my advice and have the glaucoma surgery, I will not educate you by answering your questions". By educating myself, I've learned that the surgery does not guarantee better eyesight or fewer eyedrops; why was she pushing for it? As she rushed me through the appointment, she didn't even review where she would like to see my pressure. She actually said to me, "Well, some people have the attitude of, My eyesight is what it is, and I'm ok with that." Implying that I'm ok with going blind! I assured her that I did not fall into that category. She wanted me to decide to have glaucoma surgery on the spot, asking me, "So what do you want to do"? I advised her that I would be getting a second opinion. She was obviously annoyed that I would question her. She was ending the appointment by suggesting other glaucoma specialists for my second opinion. The nail in the coffin for me was when I had to ASK for a follow-up and to be scheduled for the visual field exam that SHE said was overdue! WOW. It's sad to leave, but I don't feel that my eyesight is important to them, so I will be researching other clinics.

I recently went in for testing to see if I needed cataract surgery. The employees were great. The…read moretesting was thorough. After meeting with the doctor, it was determined that I should wait. They did not push it which was nice. Highly recommend.