I can't say enough good things about Dr. Botelho and his amazing team. From the moment I walked in,…read moreI felt like I was in caring, capable hands. I came in with an unexpected and painful eye issue, and they got me in right away without stress. Dr. Botelho was so kind and attentive. He took the time to really understand what was going on, explained everything clearly, and gave me exactly what I needed to start healing: the right prescription Ophthalmic Suspension drops and Muro 128 ointment. I felt better quickly, and honestly, I was just so relieved to be taken seriously and treated with such compassion. What really impressed me was how thoughtful he was about long-term care. He asked really specific questions to get to the root of the issue and encouraged me to come in with any concerns or questions so he could help as much as possible. He even followed up with my local doctor and helped set up the next appointment to make sure nothing slipped through the cracks. Dr. Botelho doesn't just treat you - he truly looks out for you. It's clear he loves what he does and genuinely wants the best for his patients. I'm so thankful to have found him, and I wouldn't hesitate to recommend him to anyone looking for a doctor who really cares.

Doctor Kory is excellent- great staff- very knowledgeable about the insurance business and how to…read morehandle the process

Dr. Singh was such a wonderful person helping and friendly. Also great customer service my mom…read morereally struggled trying to understand her prescription but she broke down every little detail

The doctors are great, but the rest of the staff show little care for your vision. That's when they…read morebother to show up. Often the store will be closed during posted open hours, with no one inside.

They corrected a bad prescription I had previously and went above and beyond to help get my…read moreprescription to me in Alaska.

JADE IS INCREDIBLY RUDE!!!!!! We are never returning solely because of Jade from the Optical…read moreDepartment. She is unhelpful and pushes her opinion on you. We were unsatisfied with the glasses made and instead of helping us.. she kept talking over us, telling us it was fine. JADE NEEDS COACHING. I would not recommend visiting this location. Go to any other Costco location for help. DO NOT have JADE help you. If you must go here, ask for any other technician for help.

Beware. Pearle Vision (aka Southcenter Eye Care) committed fraud against me and against my Humana…read moreinsurance plan. They provided me with a fully covered routine eye exam and retinal scan (and nothing else) but then billed my insurance (and me) under my medical coverage, coding it as "specialist" care instead of the routine exam that it was. Don't use Pearle. But if you do go to Pearle, be extremely careful, and do not let them charge you anything in advance of services provided. Investigations are underway.

Horrible service we arrived at few minutes late and they canceled our appointment. We texted and…read morecalled in advance and they said it was ok but denied us when we arrived.

I have to commend their customer service as an ongoing service. Even six months after my procedure…read moreand several trips back to the facility to make sure everything was healing fine, they continue to provide courtesy calls asking if the eyes were still feeling well. I did start feeling some discomfort in the repaired eye about seven months later and took them up on their offer for another complimentary check up. The doctors were again friendly and patient as they examined and determined that night dryness was causing the discomfort. They told me what ointment to purchase and how to apply it. One month later, that discomfort is gone. Again, they could have done the lasik, taken my money and said, "sayonara." But they instead continued to follow up with ongoing concern for my eye health and recovery. You don't experience customer service like that from many businesses these days. Triple thumbs up for my renewed 20/20 vision and the ongoing support this facility continues to show. Thanks again!

Dr. Walker has outstanding bedside manner. It's less than 24 hours since my procedure. The…read moreaftercare seems like a huge pain in the neck. If my luck in the dating world improves, then I would say money is no object. If I can start reading print books again, then I'll consider myself beyond satisfied. If I can drive without sun glare during the day; and if my night vision while driving improves, then I'd say it's worth it. It'll be nice to wear sunglasses again.

I've never gone to a 'mall' optometrist before, and I was leery. However this clinic is on my…read moreinsurances' PPO list, so I gave them a try. THE ROSES: Very clean! Pleasant staff. I was downright astonished by the large amount of 'state of the art' equipment used to measure the eyes. They are particularly handy in eliminating much of the time-consuming and tedious 'Which looks better; this - or this?' questioning. Dr. Hwahn seems thorough, and is good about taking time to share what he sees (via video) with his patients. THE THORNS: None apparent. WHY ONLY FOUR STARS THEN? Dr. Hwahn was very quick, but was he too quick? I'll wait and see if the Rx I got for my new glasses proves to be OK. If everything works out, I'll be upgrading this to a 5-star review. THE VERDICT: Well-equipped and efficient, SEC seems like a good place to go for basic eye care needs. Recommend.

Love Dr. Hwahn and his crew, especially Kari!!!…read more I've been to this establishment for yrs, moved multiple state lines and still come back here to get my eyes check. I love that Kari remember who I am by name, super sweet and friendly AND efficiently get me taken care off. Dr. Hwahn is great! He's friendly, professional, great bedside manner ...what more do you want in a Doc?

The Dr and staff were fine for my exam. I was promised that they could have my glasses to me in no…read moremore than 7 to 10 days, despite my strong prescription. It has now been three weeks, and they still cannot tell me when I will get my glasses or why the delay. "It's a problem at the lab." What problem,specifically? Everyone I have talked to says they are very sorry, but none are willing or able to make it right. I don't want apologies, I want the glasses I need. Customer service here is absolute trash. First and last time at a Lenscrafters

LensCrafters Westfield Southcenter Mall Tukwila WA. While this storefront appears beautiful, I…read morewouldn't recommend anyone to visit this location. In addition I will continue to share my experience here when anyone brings up local optometrist/glasses stores. I visited this location April 15 2025 for an eye exam, specifically to order contacts. The eye exam visit was decent (wait times, interactions standard) While not particularly warm and welcoming. First thing they asked me to do was to take out my current contacts. I went through the entire appt and conversations without being able to see anyone's faces. The exam was complete and I went to pay an additional money owed for co pay as well as additional box of contacts. They have to be ordered due to my prescription level and it's always taken 1-2 wks. 4 weeks later - May 2025, I kept checking my mailbox for my new contacts and they hadn't arrived. I called LensCrafters and was placed on hold for over 10 minutes. 6 weeks later - End of May 2025, I call back and reach an employee who casually states "your contact order for the brand you chose doesn't come in your prescription". I asked why nobody has called me to inform me my order never went through. "I don't know but you can come in and ask". Wow. So... 6 weeks and no order was ever placed? I've been wearing the same prescription in my preferred brand for years. 6 weeks and they didn't even call me to let me know? I paid in advance. 8 weeks later, June 20 2025 I went back in to LensCrafters. Apparently everyone goes to lunch at the same time so i had to wait until 2pm when they re-opened. I asked again why nobody has called me to inform me my order never went through. Or to come in to try samples. 8+ weeks later and I still don't have 2 boxes of contacts that I paid for in April. I told my MIL about this incident in general without stating the business name. Her reply? "It wasn't LensCrafters in the mall, was it? I've been waiting 4 weeks for my glasses and can't get an update from them." Ha

James and his entire staff are great to work with. Very professional and courteous…read more Dr. Simmons is exceptionally thorough, and you can tell that he really likes take the time to explain technical aspects of your eyes, and does so in a down to earth way. There are two things I found particularly great: 1. They have an instrument to test peripheral vision, which I have never seen before. 2. Dr. Simmons takes photos of my retinas each visit and compares them to the previous year's photos, which is an awesome way to spot any abnormalities early. Fantastic! ...I have my eyes and teeth covered now...if I could only find a good GP.

When I told the front desk staff I'd like an appointment sooner rather than later, they offered me…read morean appointment that someone had just canceled. Dr. Simmons was friendly and competent. My eyesight had changed significantly from my last eye appointment elsewhere (despite my previous eye doctor saying it hadn't changed-whole other story). This office has the latest technology in terms of equipment, which made me feel even more confident in the diagnosis. When selecting my glasses there were many styles, brands and price points to choose from. The Optician who helped me select my frames was honest, yet respectful about her opinion. I now have a fashionable and functional pair of new glasses that compliment my face and I enjoy wearing. My glasses arrived within a week and are perfect. It was a great experience from start to finish!

It was a great visit today. The Doctor was great and Staff too. I didn't have to wait long.read more

I was their new customer who went for an eye exam earlier this year. I went there in person last…read moremonth to make a second order of six pack contacts lenses because I was almost running out. I don't know her name but she's one of the optometrists that took my order and said they'll call within five days once the order is ready. BAM! Three weeks later of no hear. I checked junk text messages and nothing. I happen to be Deaf who cannot take voice messages. That's rather upsetting and they're losing my business once I pick it up today. They're the second eye clinic to lose a client/customer like myself.

Awesome place! Been getting glasses and glasses for my kids here for YEARS! Great eye doctors and…read moregreat staff! Shannon and Yadira have been amazing. Jason helped me today and I'm excited to get my 2 pairs of glasses . Prescription Ray Ban sunglasses have been awesome! Great people and great service!

Spent over $800 on Glasses.. Had problems with Fitting and adjustments.. Went to Federal Way WA…read moreStore to ask if I could get help The Person at counter said.. NOPE nothing we can do.. I ask If i just thew away $800 dollars on NEW Glasses.. He just said "Too Bad" nothing we can do Very disappointed.. expected a little help to get proper fit Did not realize the warranty was 30 seconds or 30 ft out the door after payment