Action transmission saved the day. We were on a 13 day road trip and were experiencing transmission…read moreissues. Katie was amazing!! She provided us transportation to and from our hotel while our vehicle was being repaired. She was extremely knowledgeable!! Lyle did an great job repairing our vehicle. The expedited manner in which our truck was repaired was impressive!! Thank you Katie, Lyle, and Action Transmission!!

About a year ago-and-a-half ago, my truck's transmission blew up. Without getting into a bunch of…read moremechanical details, transmission fluid spewed into my entire coolant system as well. I had the radiator and replaced and flushed by a different shop than Action. Action then replaced my transmission. After driving the remanufactured transmission they installed, it failed. Without question, they honored their warranty and replaced it with another one free of charge. Not only did they do this, they wanted to make dang sure it didn't happen to me again, and one of the points of failure they thought could've been the radiator that other shop (not affiliated with them) claimed they flushed. I warrantied out the radiator through the other shop, and Again, at their own expense, they installed a new one for me. I am extremely grateful for action, and the good-heartedness of them.

Back in 2003, I was a poor college student driving a 1988 Audi Model 80 Quattro 2.5L 5 cylinder…read moresedan. Things were starting to wear out on it, but buying a newer car was not within the budget. At one point I could no longer unlock the Driver's side door from the outside or inside as the long metal arm between the locking peg and the lock itself broke off. No one made or sold that part anymore. I thought I'd have to finish my last year without a car, and then my first couple paychecks after that trying to get a newer one. The mechanics at Mitchell machined a new part and then installed it for about $20. The car saw me through commissioned officer training in the Air Force, and my young family to our first duty station on the East Coast. I'll always be grateful to Mitchell's for going beyond expectations, and at the same time being super understanding of where I was in my life, how needed the car was, and how limited of a budget I had.

Chad was very straightforward and honest and was making sure I stayed updated the whole time during…read morethe repair. Auto mechanics get a bad rap for a lack of transparency and arbitrary charges, but this shop proves every negative stereotype wrong. They have fair prices and are customer centered. My new exclusive auto repair guys as long as I live in Provo. Thanks Chad.

Super kind people! I got a quick oil change for a fair price. They also only use high quality full…read moresynthetic unlike many shops I've been to, which is really nice!

Amazing service! We came with a problem that they solved super fast and incredibly cheaply! I…read moreheartily recommend

Place is absolute trash. I gave them my car to inspect and they said they would finish it the day…read moreof. They forgot about my car and had do it the next day. They tried to charge me double the price any other place would charge me to get my transmission replace. I stopped by at 4:30 because they close at 5:00 to pick up my car and no one was there. Guy working there gave me the excuse that he was tired so he closed the place early even though the hours online are posted online that they close at 5:00.

Dropped off my car here and they told me the work would be done in 2 hours. One week later and my…read morecar still hadn't even been looked at.

We are so SO SOOOO grateful for this Automotive Repair Shop!!…read more Our previous mechanics weren't being honest with us and messed up some parts of our car so that they could charge us more for services and repairs! But it was also a blessing in disguise... because if it wasn't because of the dishonesty of the other mechanic shop.. we would've never came to C Jae's!! And they're sooo honest here!!! great people and amazing services!!! They helped us fixed the actual problem, fixed some more minor issues for free AND they have life time warranty for the major fixes that they did for us!! They found the root cause of our problems and saved us so much more money!! SERIOUSLY!! I couldn't recommend them more!!!! If you're looking for someone honest, reliable, and great at what they do. This is it! No need to go any where else!!!

Took my car in back in July. It needed an AC recharge. The lady at the front was kind, and quoted…read moreme a 1.5-2 hours for it to be done. After coming back to the shop 3 hours later to pick it up, my car was not at the shop. Turns out they took the car to another shop in town who had the correct machines to get the job done. It would have been nice to know that ahead of time instead of seeing my car driven in to the shop from a different shop. Fast forward to now, my AC went out again several weeks ago and I'll need to take it in once more to inspect what is happening. While this service was cheaper then competitors I feel it may have been worth it in the long run to take it somewhere else because I'll end up paying more to get it done again anyway at this point.

I was in need of transmission work and the yelp reviews pointed me to this shop. My experience:…read more Website states "walk-ins welcome" -- not really! Callback for a quote? Nope (twice)! I do know if the work is satisfactory. Didn't get that far.

Vince and Yvonne run an honest, excellent business! I thought my trans was going out. Vince…read morecorrectly diagnosed a worn front differential and a broken motor mount. They located for me a used part from a salvage yard and my Escalade is back in my hands running better habit has all year. Also, his diagnosis was no charge. Patronize these people!

These guys are honest and will take care of you. I recently had an issue I thought was for sure a…read moreblown transmission. I made the mistake of having it towed to the dealership. After a couple days I was told the repair was going to be $3500. After deciding to get a second opinion these guys looked at it and within a few hours of dropping it off I was told it would be $400 and good as new. I will be taking all my repairs to State Street and telling everyone I know to do the same.

Jeremy is really great work with, an honest. but when my truck was taken here for a full…read moretransmission repair, the dad who helps run the business kept increasing the price for no reason. he told us "i could charge an extra $500 just for labor if i wanted to and you couldn't say anything" will not recommend this place to ANYONE. they're just a price gouge.

Well, after a little over 2 weeks and exactly 773 miles, the transfer case that J&K charged me…read more$2075 to "rebuild" has failed again for the exact same reason. I'm thankful that they were able to get me on the road again and to my final destination fairly quickly, and I totally understand that there was no warranty on the work... but for the amount that I paid, I certainly expected it to last a little more than 773 miles. Not thrilled with this.

As a manager/mechanic myself, I was extremely impressed with J&K! They did not price gouge me and…read moregave me a fair price unlike many of the other and bigger mechanic shops! They provided excellent care and were outstandingly helpful, friendly, as well as understanding. They took time to talk me through the issue and provide solutions. J&K provides an older family owned business type of feeling that you know you can trust. I will be taking my car back to J&K for any more issues and recommending all of my friends to them!

They did a great job on a PPI (pre-purchase inspection). We didn't buy that vehicle because they…read morefound so many problems with it. Brought a 2nd car in to them for the PPI. Didn't find any major issues, just scheduled maintenance. We bought that car. The next day the check engine light came on. We went back and there was an issue that was missed because the previous owner cleared the codes (or had someone else do it). They made the repair in 15 minutes free of charge because they missed it. Great guys! Very helpful!

They seem really knowledgeable and educated. I don't live in town, but if I did this is the one I'd…read morebe loyal to. Also, was able to get advice for my car at home! 10/10 would recommend

Went to Mitch with an air conditioning issue during a heat wave this week. I called in the…read moreafternoon and was able to get an appointment the next morning. He accurately diagnosed the issue and fixed the problem for a reasonable cost. He was not overbooked and I waited only 90 mins for the repair. While there I spoke to a young woman who has been going to Mitch for 3 years after being treated unfairly by other shops. We are from MA however my son lives in Orem and plans to have Mitch look at an issue he has with another car.

This is our second time visiting with Mitch , the last time was 4 years ago…read more What a Tremendous experience. Everyone there is So Kind and knowledgeable. The issue we thought we had - bad starter, was quickly diagnosed by Mitch as a faulty Fuel Pressure Regulator. He told us that had we not come in, our SUV could have caught on fire as there was a fuel leak. Mitch again treated us like we were longtime regular customers, and He and his Team had us repaired and out in an hour. DON'T GO ANYWHERE ELSE FOR YOUR REPAIRS !! You will miss out on a Kind , knowledgeable , experienced and efficient Service opportunity. Too bad we live in So Cal, ....our loss !!!