I placed an online order with Lighting Specialists in Utah and received an automated receipt…read more Then--nothing. No shipping notice, no follow-up for ten days. I emailed them and got no response. When I called, I reached someone who repeatedly said, "I only work in the showroom," but was able to check the order and told me, "It hasn't been processed yet" (read: nobody even looked at it for ten days). When I asked to be connected to the right department, I was told that person was "out of town." But the showroom person was able to cancel the order. Thankfully, this was a small purchase and not a critical part of my home remodeling project--but that's beside the point. Tip for Lighting Specialists in Utah: If you accept people's orders and money online, be prepared to process or respond to those orders within a couple of days--not 10 or more. It's not just bad service--it's irresponsible.

This past month working with Lighting Specialists has been a rock bottom one star experience…read more Years ago I have had many very good experiences and feel somewhat obligated to leave 3 stars because of that. I hope I just had a rare situation this time My bedroom celing fan had an integral part go bad. I had no light, no fan, nothing. I identified the problem part and we sought a replacement at Lighting Specialists. They took our money and said the part would be in around two weeks. A little over two weeks later we call asking about the status of our replacement part. Turns out they just charged us and never placed the order. No part was on its way for over two weeks. They said they were sorry and would order the part for real this time. Said it would be a couple weeks. This is when I got a bit angry and explained I had no light in my bedroom and why, since this was your mistake you couldn't overnight the part. Another week and a half later the part came in. Went to go pick it up and they wanted to charge us again, saying we didn't pay the first time. Another mistake on thier part. Finally a month later we are up and going again. I may have to look elsewhere for my next purchase.

Update - June 11, 2026…read more Leaving my original review below for reference, but I have to say that I think the company is coming back on track. They contacted me last week and we set up the appointment which occurred yesterday. Lights are fully functional and they replaced the transformer with an updated version. Everything is operational and back to how it should be. Hopefully for those of you waiting, service can be performed sooner rather than later. Updating my review back to five stars. Hopefully it holds as long as service and warranty support are operational. Installed lights about two years ago. From the very beginning, issues with synchronizing lights, using phone and app. Several months later ultimately identified as the control box which needed to be replaced. The service manager for my area was fantastic. Admitted to me that multiple sections of the lights were installed incorrectly, but luckily he could fix them. Intermittent issues with lights since then, but they were repaired relatively quickly.

I spent over $5,000 on this system and have been extremely disappointed with the company's customer…read moreservice and support. When issues arise, repairs can take 6-8 weeks, which is completely unacceptable for a product at this price point. It is nearly impossible to speak with an actual person unless you have a very basic support question. For more serious problems, you're left waiting with little communication and no meaningful assistance. The product itself may look appealing, but the lack of responsive customer service and excessive repair delays make it difficult to justify the investment. There are many other companies offering similar products, and based on my experience, I would strongly recommend exploring those options instead. I would not purchase from this company again and would not recommend them to others.

They're the best by far. I've updated my home interior and exterior lighting based on their…read morerecommendations and couldn't be happier. The prices were far less than I would have paid looking online. I've also recommended a handful of friends to their sales reps and they've all left smiling.

From the owner: Hansen Lighting specializes in all of your home and business lighting needs. We offer thousands of…read moreproducts from dozens of manufacturers and utilize our unique electronic catalog. No more spending hours looking through many different catalogs. In our showroom or online you can find the exact lighting fixtures you are looking for.

Great variety, no pressure. They don't try to push things on you but find what is in your best…read moreinterest. The great variety of styles and choices of different lights is almost overwhelming. I would definitely recommend lighting specialist over any other lighting store. The quality is so much better than a big store.

I wouldn't recommend going to this store. The owner of this place is rude and arrogant. Instead…read moreof trying to make a customer happy, he would yell at you! I can't believe we have bought all of our lightings for our house for almost 20 years! If I had known the actual owner was such a nasty guy, we would never have done any business with him!!! Never going back.

My friend recommended I give them a call and I'm glad I did. They work with your schedule and…read morebudget to get the job done right. Everyone I talked to was kind and professional. Keeping them in my contacts for next time!

High Altitude Electric was the perfect choice for our needs! Mr. Hughes was knowledgeable, fair,…read morehonest and his crew was very efficient. The job was extensive, but everyday they were respectful and tidy. The job was completed as scheduled. We are very happy with this company and will refer them to friends and family for any electrical needs. I highly recommend High Altitude Electric.

Bryson was great to work with. Was able to install our string patio lights two days after…read morecontacting me. He arrived on time and was very professional. The job was done exactly how i imagined it. Would highly recommend.

I got Christmas lights from them on my home and a few trees and they were great to work with! Came…read morewhile I was at work and I got to see the lights when I got home. They look amazing!! The owner, Bryson, was also really kind and professional. I'd highly recommend supporting this small business.

Kirk was referred to me by a friend and neighbor who had recessed lighting installed all throughout…read morethe first floor of his home. I texted Kirk and told him what fixtures we were wanting to replace and where we wanted new fixtures installed. He was very responsive and provided me with a formal written quote and scheduled a date and time to come out. Kirk was very punctual when he showed up and took great care in ensuring that both our downstairs and upstairs remained clean throughout the process. The installation went very quick and the end result was very clean and professional from the installation to the patch-back of dry wall. I feel that Kirk offers high quality and professional service to his customers. I would have no doubts referring other people to him for recessed lighting. I hope to utilize his services down the road to have our three bedrooms done as well! Thanks for brightening up our home!

Moving to a new old house is a lot of work. Dealing with contractors and repair people can be a…read morecrap shoot. But not this time!! Recessed Light Guy experience was wonderful. My father in law found him some how and we both had our kitchens done. He arrived early on both occasions. Super prompt even more professional. We raved so much that one of our other neighbors will be getting hers done next week. The work speaks for itself so I've attached a picture.