Lumen Lighting Utah was hired to do the lighting for my daughter's wedding this past weekend. We picked the package from their brochure. I just want to say: FALSE ADVERTISING!!!! Two strands of lighting coming out from the center on 4 sides is NOTHING next to the picture they said was in the package. I did NOT get even a fraction of what I paid for.
With little time to get decorations ready for the reception, timing was paramount. Because they wanted to be "first in and last out" we had to put off our own preparations to work with/around them. Without a word from them to let me know they would be late, they arrived 2 1/2 hours after the time we all agreed to. The excuse was that they had to stay overnight in Park City because of the snow. There was no snow storm in Park City. Weather had been great the whole week. Check the weather yourself if you would like to verify. There was no snowfall from January 29 until the evening of February 2nd. The wedding was February 1st.
Oh, and as a side note. They were unable to come to our walk-through appointment because there was a snow storm that day. They just didn't want to take the trouble to fight the storm. I asked them straight up at that time, if this was going to be an indicator of problems if it happened to snow on the day we were scheduling. I was assured that it absolutely was NOT an indicator, and he guaranteed that they would put our lights up, regardless of any weather condition.
I had communicated our situation about getting out of the reception center at a certain hour, another time constraint issue. They promised they would be there by 9 p.m. so we could be out by 10:00. Once again, I had to call and track them down because they still hadn't arrived by 9:24. When the guy finally showed up, he was alone. He asked me if there happened to be a ladder around. He also asked if we had scissors. This sent me into panic mode, yet again, from this company. I let him know that we had to be out by 10, otherwise we would be charged extra. He was actually successful in getting out of there by 10. Kudos!
I would not recommend this company to even my worst enemy. They were unprofessional on every count. They did not deliver what they said they would. They were rude when I called to inquire about their whereabouts in the morning and in the evening. The workers did not even acknowledge that they were late. I am so highly disappointed. There are not enough words to express just how much! read more