I honestly wish I could've given this company a great review. That was my full intention when hiring them. I have to conclude that most of these reviews are probably friends or family or even employees. Unfortunately, my husband and I purchased over $8000 in roller shades and dust covers. We got the roller shades, but they went horribly wrong shortly after being installed.
Angela, the sales agent, was notified a few days after that the roller shades were installed that these shades were fraying and uneven and that one had actually fallen from its bracket and hit me, Causing an abrasion on the top of my head. As of today May 1, they still have not been fixed. We ordered these at end of March beginning of April. The dust covers, we actually canceled because it was taking too long, and the owner was blaming COVID-19 pandemic for the reason why they have not been installed, Geoff, the owner claims that it was productions fault, so which is it Geoff?
The problem I have with all of this, is the fact that they were actually able to come out and pick up the money during the pandemic, But they can't come out and fix roller blinds? Also, I received very nasty emails from the owner of Aspen Blinds And Draperies Because I sent emails dissatisfied with customer service and lack of communication and product. Instead of being understanding and courteous about the situation, He was a blatant ass! No matter, we will never use this company again. Geoff, the owner, also sent three boxes of dust covers to my address, even after me telling them I wanted to cancel, beside the point, these are supposed to be installed by a professional. This is a very shitty thing to do! I understand custom orders, but if there's a problem, You don't force customers to buy something they don't want, For whatever reason. Just save yourself the hassle. Regardless of whether they have great reviews, you're going to take a chance of something coming up and going wrong. I actually think the reason why they've had such problems is because they have a little staff who has any ability to install these products. At least that's what Angela, the sales associate told me. Just know- they do not refund money for any reason at all. I am just learning this after all the problems we've had. They never told us upfront That there are no refunds after you placed an order. This is deceiving- They don't tell you everything! The reel you in, And then it's too late. Please go with somebody else. The owner even has gone as far as having his wife contact me. The person who installed our $8000 roller shades had very little experience and was left alone for 10 hours at my home to install these. I was notified by Angela, the sales agent, after the fact. She told me that the installer was a "newer installer". You don't have somebody with a little experience, install $8000 dollar roller blinds. This is a very small company in Orem Utah. Just beware before making a purchase with them. Do your research. I posted a YouTube video about my experience and showing the roller shades that are not worth $8000. Geoff Larson the owner, Saw my review, And commenced to harass me for posting it. I have a snapshot of it. He never even apologized, He did eventually remove his comment to me. He also removed a bunch of comments he made to people on Google reviews who posted a bad review on his company. If you look closely at some of the names of the people who posted five star reviews? These are employees, friends and family. With the exception of possibly a few decent reviews from actual customers. This is just a word of warning, at least look at other options and companies before you consider Aspen Blinds And Draperies in Orem Utah. I'm just trying to save you the hassle that my husband and I have had with this company. I don't want see anyone else go through this.
Good luck and happy shopping! You can go to YouTube to see my review on Aspen Blinds And Draperies. https://youtu.be/Ps71jeQMqMw
The video goes through my entire home showing the issues with these. They are horrible! There is an attorney who is looking at this also agrees this was a crappy job and informed me that consumers do have rights. So hopefully I will retrieve my money back. If not, it'll just be a loss and I will continue to make sure people know about Aspen Blinds And Draperies. read more