I hesitate to leave a review so soon after a negative experience, but I have never, in my entire life, had such a terrible experience with a business as I have with Overnight blinds. After paying thousands of dollars for motorized roller shades, I have nothing on my windows. With a couple of exceptions, every single shade I purchased is in a storage room in my house.
Conner measured all the windows (except for one) in a way that the motorized shades had to stick out of the windows, rather than sitting flush into the window casing. One or two of them couldn't be mounted at all because their size was so wrong. When he finished installing the ones that he could rig into place, he left electrical cords dangling in every single window with strange plugs (for which he charged me) to splice one cord into another. The shades rolled the wrong way so that they stuck out even more out of the window. The shades were inconsistently installed throughout the house, with different spacings, depths, etc. Up until this point, I was frustrated, but hopeful. I thought we could work things out so that they looked and worked better. I imagined that there had been a miscommunication. But that's when things got worse.
I asked Conner to remove all but a few of the shades and work with me to get these installed properly. Conner, however, insisted that I pay him the remainder of the balance, because he thought he had completed the work. He said I would need to pay additional money to reinstall properly. He also suggested that he had done a favor to me by removing the ill-fitted shades without charging me for that service. I am now going to pay another installer to chisel out my window casings in order to fit Conner's shades into the window (as they were too big to sit back into the window casing). I also need to pay someone to automate them into the home automation system. I may also need to pay an electrician to rewire some things.
To top it all off, and this is what caused me to leave this review, I have received subtly aggressive texts and emails from Conner demanding full payment before he has made even the few shades that remain operable. From his perspective, the job is done and he has earned every penny. I could never recommend him. read more