This is my go to place for any of my car needs other than if it is a headlight bulb change, as I…read moreprefer walmart for that. I have been using Monroe since 2007 when their competitor down the street messed up a service need and try to over charge me. I belive the manager is Rob and he has been awesome to work with. Definitely honest and fair with his pricing.

I am a young women who relies on shops like Monro Muffler in Clifton Park to perform accurate…read morediagnostics. I went here on July 30th with concerns about my car having trouble starting. I expected a proper diagnostic to confirm the issue before any work was done. Shortly thereafter, The mechanic confirmed that it was the starter, but it would cost nearly $900. That is half a months salary for a young person like me, but I felt I had little choice. After the repair, the same problems starting my car persisted. When I returned, the mechanic checked my car again and admitted that the real problem was actually a corroded battery, and acknowledged that the original diagnostic was not done properly. I asked for a refund since they had misdiagnosed the issue and charged me for a repair that didn't address the actual problem. At first, the mechanic who made the error was willing to take responsibility and refund me, but later the shop backtracked and offered a free battery instead, which nowhere near offset the cost of the starter. Monro's side of the story started out apologetic and offering to work with me (everyone makes mistakes and those that own up should be given a second chance was my thinking). However, with each altering version of Monro's side, it sounded more more defensive and "it is your fault", adding salt to the wound. They even tried to place the blame on me for "suggesting" that it could be the starter--despite it being their responsibility as professionals to diagnose the problem properly. This experience was incredibly frustrating. I paid nearly $900 for a repair I didn't need and was left with the original issue unresolved. At the end of the day, it is a mechanic's job to diagnose the problem, not the customer's. I can't recommend this shop and would strongly suggest an alternative shop particularly if you not knowledgeable in automotives and rely on the accurate diagnostics / professionals service of the mechanics.

My car has been making intermittent brake-related noise for the past six months or so. I took it to…read moremy "regular" shop over and over and they would make adjustments or change parts but the noise never went away. Thankfully, after the first visit they did it all for free. Lately, the noise has come back with a vengeance so I came here on my friend's recommendation. I knew it was from the rear axle but couldn't pin point it any more than that. We set up an appointment and I showed up on time. Literally as I was walking in the manager, Joe, was discussing a rear brake drum problem and the quote was eye-popping. I was scared as I figured my job would be the exact same. But, they took my car for a spin anyway and heard no noise. Truth be told, it was acting perfectly this morning. While I waited an hour, the manager left the store to run to Latham for parts and I was literally alone in the waiting room for 25 minutes. I could hear an employee in the garage complaining how he hated doing brake jobs, though later found out it was his day off. The language was colorful enough for Crayola. They took me in the back and showed me my brake drums and there were no signs of warping, rubbing, wear, or other problems. They suggested an inexpensive clean/lube which I agreed to. I mean, the brakes weren't making noise and I wasn't looking to pay a fortune to have everything replaced. As it turns out, Joe gave me a written estimate for a complete replacement of the rear brakes should it ever need it and the quote was extremely reasonable. This place has a 2.5 star average on Yelp, and I can see why. Either your experience is really good or really bad. Had I paid the quote I heard on the phone then, coupled with the experience I overheard and experienced, I would have left a poor review. But, Joe was friendly and honest with me and left me with a quote that is fair. So I am satisfied. Your mileage may vary.

I've had a number of bad experiences at local quick -service tire shops. It's been my experience…read morethat they tend to staff the place with low wage workers who know little about cars and simply don't give a hoot about the quality of their work. They're trained primarily to upsell and have large turnover rates. Mr. Tire is close by to me, and I thought they couldn't be any worse. Wrong,. These guys are a nightmare. I had three service visits to swap out my winter/snow tires on my bmw I3. My vehicle has staged wheels. Wide rims/tires in the rear, skinny tires and skinny rims up front. On all three of my visits to store #1326, these geniuses installed my wide set of rims at the front of my vehicle causing my front tires to hyper extend and dig into my suspension. This is a pretty glaring error. Even a layman can look at the rims and see an obvious side difference. The tires visible bulge when this is done. These guys missed that 3 service visits in a row. The store manager there alerted me to the damage on April 16th. He told me that I had some sort of strut problem. I subsequently booked an appointment with pepboys to have my struts examined. After examing my car, Pep Boys informed me that Mr. Tire improperly mounted and installed my tires and rims. They put the wider set up front, and damaged my tires as a result. I had the vehicle towed back to Mr. Tire. When I arrived (via Uber) the shop had my front weels removed and the car on the lift. It looked like they were in the middle of swapping my rims back into their proper place. Think the tech on duty spotted the error, and they were feverishly trying to correct before I showed up. Store manager came out into the office area. He was not happy to see me. He barked "What??!!? What do you want?!!??" I replied....'You see, my car has staged tires..." He cut me off and yelled "No! No!! That would mean I'm responsible for the blowout!!" He proceeded to bring me into the service area and blame the damage on pothole. I needed to contact the ciy for reimbursement" . Said I needed to file a warranty claim. Go talk to the tire vendor. I told him Pep Boys made that diagnosis. He flatly denied the problem. It's the struts nd I need to see a specialist. I contacted Pep Boys again. They reaffirmed their diagnosis. I contacted Mr. Tire again, they again denied responsibility. I had my vehicle towed to Autobahn Center. After several days of my car being offline, they gave me the same diagnosis:improperly installed wheels and rims. I brought this issue to Monro Tire Customer Service. Monro Tire, the parent company, apparently has no real dispute resolution process. Basically one of their reps calls the store, gets their version of events and regurgitates it to you. After 9 days and two escalations they still refused to pay for the damages. I then when to small claims court and demanded $1515. A month later, after Mr. Tire was served with a suit, I was contacted by Traveler's Insurance, After a month, dozens of emails and phone calls, texts and visits I was offered $1239 for damages. They would not cover a refund of the services. Monro did absolute nothing to correct the problem. No refund. No discounts or free service. Nothing in terms of customer service. I had to fight tooth and nail for two months just to have the damagers paid for. Mr. Tire damaged multiple tires, endangered my safety, deprived me the use of my car. They absolutely refused to stand by their work and their parent company did absolutely nothing to rectify the problem. Take a long hard look at the allegations of damage, grossly neglegent work and fraud in the past several months here on google and yelp. I am absolutely gobsmacked by the reckless and irresonsible behavior of the store manager and corporate customer service. Customer service please don't bother leaving a message saying you want me to give you more details. You had multiple opportunities to make this right, and refused. Don't pretend like you give a shit now.

All day long. This is the place to go. I don't know why anyone goes to a dealer. My Toyota dealer…read more(doesn't matter which because they all stink equally) during my free routine service told me I needed new tires and quoted me a high number. Went to Labarges. They told my nope. My tires were good. Another routine service. The dealer said I needed new brakes. Labarges agreed, but half as expensive. Most recently. My fan was making a weird noise so I thought they might cover the repair since I was at 40k miles, just outside the warranty of course. They also noticed my state inspection was overdue. Had to pay the dealer a $189 "diagnostic fee" to discover it was just acorns clogging a filter so I needed a need filter and of courses the acorns removed. $21 for state inspection which is failed because I didn't realize this, but I had two chipped taillights (my daughter is 17 and I'll leave it at that) so I'm $250 into the dealer and they tell me it's another $700+ to repair the taillights. So I stop at Labarges. They tell me to go to a junk yard or eBay and order a left inner and a right outer tail light and they'll pop them in for me. $155 on eBay brand new. And I happened to have a slow leak so they said that the sensor is starting to go, it he cleaned it up, but the aluminum sensors are garbage so they wanted me I'll likely need to replace them eventually. Charge to replace the headlights, cleanup sensor, and repair slow leak. $50 because it took them 30 minutes to do all that work. They charge you for the time they spend. A novel thought no? For anyone looking for a mechanic, why go anywhere else? They saved me over $1,000 on my most recent visits from what the dealer wanted to charge me.

Tire replacement. Thank you LaBarge's! I was squeezed in when other auto centers were too busy…read more They handled my problem efficiently and had me on the road in no time. The building has the feel of my hometown mechanic and the issue was handled as it would have been at home, right down to the product manufacturer. The price was certainly comparable and really a bargain because I didn't wait a week for it.

I think that you would be hard pressed to find an auto repair shop run as honestly and effectively…read moreas Gil's Garage. I have had my fair share of negative experiences with a variety of mechanics and I can confidently say that the employees at Gil's make it a point to do honest, high-quality work. While many auto body repair shops operate on a flat-rate system, paying their technicians only when there is work to be done, Gil's pays their employees a salary regardless of whether or not they find anything wrong with your vehicle. This ensures that they do not unnecessarily look for work to perform. I dropped my car off to have a wheel bearing replaced, as well as rear shocks and a new set of tires. The work was completed promptly and at a fair price. I did have a minor incident when I picked up the car and I was able to work with the owner, Paul, to resolve the issue. I do not have enough good things to say about Paul. He is a value driven man that recognizes the importance of building a relationship with his customers. When my car needed additional work beyond what we had discussed originally, he was willing to defray part of the costs of the repair because he and I both felt that it was an issue that should have been detected initially. In all of my years of owning a vehicle I have never had an auto repair shop take that stance, regardless of whether or not they were at fault.

I needed a garage that could do a tire installation. They gave me an appointment quickly. The…read morecustomer service is great here. I have heard such great things about them so I am glad I brought my car there, I did need an alignment too and they offered me a coupon because it was not expected. I would bring my car here again,

We got a flat tire while traveling and were in a really stressful situation, but everyone here was…read moreincredibly friendly, helpful, and accommodating throughout the entire process. They helped us figure out our options, get the tires ordered, and get everything moving as quickly as possible. The whole team made a frustrating situation so much easier, and we really appreciated how kind and helpful everyone was from start to finish. Thank you so much for the great service!

Came In for an oil change/tire rotation and just maintenance before the beginning of the school…read moreyear BUT ended up walking out after we noticed our regular guy Ted wasn't there. Teddy has been our go to guy for years and we will be following him wherever he goes!

This is my first time at Tire Warehouse. I tried getting my vehicle in several other places. They…read moregot me in right away to look at my jeep. It's making a clunking sound in the front right end. Spent less than an hour there and they got me free estimate, took me to the garage and showed me exactly what's wrong with it, and gave me a coupon to use toward the repair. Very good! I'm buying my tires from there for sure. I'm having a second opinion done on the rest of the vehicle tomorrow. I will update this review accordingly.

I called one day in advance. Very polite staff gave exact location. Told me no appointment…read morenecessary. Went on a Saturday and was told the car would be ready in 40 minutes. It was ready in 35 minutes. Excellent service. Clean shop and pleasant waiting area. Family owned. I would rather give my business to them than a chain. I will use them again!

Very good people, great service and fair prices. This is a premier service location year round tire…read moreshop.

I called Grand Premier Tires and spoke with Allan who kindly provided some suggestions for urgent…read moretire replacement due to an accident on the NY Thruway during a road trip. I got to the shop about 30 mins after calling and the team was ready and waiting for me when I walked in. My car was taken right away and tires were replaced in about 40 mins. I really appreciated Allan's understanding of an unfortunate situation, educating me on all possible options, and getting my issue resolved so I could get on with my trip ASAP. Would absolutely recommend this business as they understood the unfortunate circumstance I was in and made me feel taken care of with urgency.

Always had wonderful service using Tony Scott's Automotive. Customer service, flexibility, pricing…read moreand completing the service requested. I have never felt pressured to have to do another service on my vehicles that wasn't absolutely necessary. Recommendations have been made but also did the service requested.. - I called this morning for a mount and balance of 4 tires and was immediately able to bring in. - comfort, safety, professionalism, respect and friendliness is what you will get here!!

My previous shop quoted me $$$ for a new muffler so I got 2 other estimates (Midas & Monroe) before…read moreI went to Tony. His price was half my original estimate! Recently needed what turned out to be an emergency spark plug replacement on short notice over the holidays. Very reasonable prices, kind owner and hardworking local business. Highly recommend. A++