Very dishonest company. I used to be an employee and saw how they operate. When I left they didn't…read moreeven pay me my commission check. Don't give techs any paid holidays or benefits. Don't recommend anyone using or working for this shady business.

I'm a semi-retired 76 year old management consultant. I had this company install a new 3 ton Trane…read moreheat pump and 3 ton air handler in my condo in July 2018 -- right after my wife and I bought the condo. We maintained a contract for maintenance twice a year for each year thereafter, typically in the fall then in the spring. Our most recent second maintenance under contract was in April 2024. Our system was not functioning properly, not cooling our unit, so in addition to maintenance they charged to diagnose my problem, and as part of this they added one pound of refrigerant for $90 (refrigerant is not supposed to leak) and also installed a Honeywell thermostat and programmed it, but improperly (had to have someone come back 10 days later to fix it). I found this thermostat on Amazon for about $90 but I got charged around $350. My wife and I had to go out of town for medical reasons and were gone from July 27 to late evening Friday August 2. We put the thermostat on 73 degrees when we left and it was still working when we returned. However, when we got back in the late evening of August 2 there was an odor in our condo, and the sheets on our bed were wet. We had to put them in the dryer before we could go to bed. On Monday morning, August 5 I called and explained that our HVAC system must have a problem, we have an odor and our sheets are wet and I can see condensation under the air handler and it looks dirty. I sent pictures then got a return call and was told I could have an appointment in about 9 days, on August 13. I explained that we had an emergency situation, that we bought the system from them and had maintained a contract with them ever since 2018. I got nowhere so the next day I called another company and they came out the same day! So much for loyalty to long-term customers...no thank you, I'm out. On the issue of refrigerant, we also had 4 oz. of refrigerant added in April 2022 and I called the only person at this company that I trust, Trevor, and he said the system should not be losing refrigerant. So, when I needed a pound of refrigerant in April 2024, I would have thought their technician would be saying something is wrong here, but no, nothing, he just shrugged his shoulders and said you need refrigerant for your system to work, so I had to say ok. He had no idea if there might be a problem. I had a capacitor on my heat pump replaced in March 2023 and then less than seven months later in November 2023 a different technician said I needed a capacitor on my heat pump. For the first one I was charged $104. For the next one the charge went up to $147.80. I called and complained and got this escalated and was finally granted a credit on the second one but nobody seemed concerned about why I could have a capacitor work just fine since 2018 but suddenly it needed to be replaced every six-seven months. The original staff in 2018 was really good. All the staff I met at that time and dealt with for about two years are all gone except for Trevor. Loyalty is important to me. When I've been loyal to a company and have a horrible situation, I expect help in a reasonable time, not 9 days later when other companies I've never dealt with will send someone the same day.

Highly recommend. From owner to scheduling to service excellent. Honest and thorough as well as…read moreefficient and affordable. We requested an inspection and service to our ac/heating system as well as duct cleaning. They did not disappoint. Praise the Lord for bringing this business to us.

I just had a great experience with Pilar Air and our electrician, Ben. They were very responsive…read morewhen it came to scheduling and very professional when it came to the service. He actually had to come back after we realized we were missing several parts in the fan box, but was quick to come back and finish the job once the additional parts arrived . Overall value was good for the work that was performed including a 18' high ceiling fan!! Thanks guys!!

I recently had some issues with my air conditioner and called these guys to see about servicing it!…read moreThey were prompt and thorough! I somewhat suspected that the Condenser was shot, due to its age, but wasn't sure! Well, they confirmed it! The service guy referred the sales guy and he was there the next day! They were very knowledgeable and took the time to explain everything to me and we're not pushy! They gave me a favorable quote and ordered the unit! It took a few days to get but when they finally got it, they showed up and took out the old and installed the new! They were very considerate and cleaned up when they were done! I think I got a great deal and am very satisfied!

Service was quick as service location was very close but reason this company was called they were…read morecompany that installed system and it was felt price was somewhat high compare to job recently done on another property where service call was #30.00 less

Tremendous service, trustworthy, prompt beyond the word!!! Worked 12-14 hrs to insure my HVAC unit…read morewas working and updated! Cleaned ductwork promptly. Cannot say enough about them!!! Also very affordable!!

In March 2024, I used Montgomery Coastal Cool as part of American Home Shield Warranty. NEVER get…read morea warranty from American Home Services. While the unit needed to be replaced, AHSW only wanted to band aid the issue. Montgomery Coastal Cool also got on the phone with me with the AHSW and both of us were frustrated with their responses. Montgomery Coastal Cool came out and inspected my unit. They worked on the unit and got it working. After working with the warranty coverage only to figure out that they are the rip off, I decided to go ahead and replace the unit. Otherwise, I would just be doing service call after service call. Montgomery was responsive, pro-active and checked back on the install of the unit. I had two thermostats (Sensi) which allowed me to remotely control the temperature that they installed at the same time. Robert and the team were prompt and did a great job. I would recommend them and plan to reach out when I have to replace the 2nd unit. It's been one year with my new AC and I couldn't be happier. Thank you Montgomery Coastal Cool.

Cooper mechanical is not only the BEST service provider around, they are community leaders and…read moresupporters. I work at a summer camp, and I had a few campers who needed monetary support with field trips this summer. II felt so useless they couldn't attend .I asked a worker (Mr. Alston who gracefully paid for three campers to attend that week field trip and recieve kona ice with friends. He later asked Cooper to sponsor those campers. They showed kindness and what it means to be community supporters. I was really worried because my camp is in Conway. But just like their service they provide support in Conway also. Thank you from Mrs Alston at camp blue. Be like cooper support those who support others . CALL COOPER Services.our community supporters..Thank you again

worthless to non existent service and support. Typical company too big to care for customer…read moresupport. They will install but then your on your own, good luck.

As always, a prompt, professional visit. If you need skilled, friendly maintenance for your HVAC…read moreand comfort for your home, these are the people you should call. Dave was especially thorough and helpful.

Nope, never again. They sold me a new unit 2 years ago. 3 separate times it has stopped working…read more The parts were still under warranty but not the labor. So I had to pay for the machine and for them to fix the piece of crap machine that they sold me! When you buy something new like that you expect there to be no problems for many years to come and all I had was problems. Then the office worker made light of the fact that I was angry, like it is no big deal for my AC to go out 3 different times. I am done with them and do not recommend them to anyon.

Just had my hot water heater replaced. Marco and Kevin were amazing. Right on time, very…read moreknowledgeable, extremely professional and they did a thorough, great job. I couldn't be happier! Well done, guys!

I initially called them because 1 of the 2 thermostats in the house was set on 74 and the…read moretemperature in the room was 80. The technician came on 8/26/2026 and found a part on the air handler that had holes in it which he replaced and he said he cleaned the drain line. Neither of these solved the issue that I called about. I subsequently had another company come and they were able to identify and resolve the issue. I would not recommend this company to anyone.

Restore air conditioning at our beach house. Palmetto's response was immediate. They got the needed…read morepart, took three hours, and they put 9 pounds of Freon in the system. They are the best. They were half the cost and 2 days sooner than Waccamaw, The crew was personable, professional and did a great job. My husband tipped them $200. We are so, so grateful. Palmetto Coast HVAC will get all of our future business.

Absolutely the best! After getting quotes from 3 others for a new HVAC compressor and needed…read morerepairs in the ductwork being insanely high i was referred to this fantastic & professional gentleman through a trusted biz contact. Matt literally came to my rescue! Fair and honest pricing, immediate and professional fast installation and beyond kind dealing with my over the top stress attached to this unexpected BIG expense that was my most unpleasant surprise when I walked into my new home. He's done an additional vent in a room and recently serviced my system as well. I will never use anyone else.. period!! Beyond highly recommend!!