I recently had some issues with my air conditioner and called these guys to see about servicing it!…read moreThey were prompt and thorough! I somewhat suspected that the Condenser was shot, due to its age, but wasn't sure! Well, they confirmed it! The service guy referred the sales guy and he was there the next day! They were very knowledgeable and took the time to explain everything to me and we're not pushy! They gave me a favorable quote and ordered the unit! It took a few days to get but when they finally got it, they showed up and took out the old and installed the new! They were very considerate and cleaned up when they were done! I think I got a great deal and am very satisfied!

Service was quick as service location was very close but reason this company was called they were…read morecompany that installed system and it was felt price was somewhat high compare to job recently done on another property where service call was #30.00 less

We would highly recommend them for our needs anytime. They were so quick to schedule our…read moreappointment, arrived 5 minutes before expected. We had to recall them the next day & they came right over, diagnosed the problem, had the part & fixed it promptly. And best of all they were very reasonable. I can't thank them enough for their kindness, promptness, & honesty.

Over charged in addition to the maintenance agreement I had with them…read more Charged me $200 for 2 capacitors (parts) that cost $17 each at Amazon or Walmart. When I complained I was told "Sorry and good luck in my endeavors" ??????

Just had my hot water heater replaced. Marco and Kevin were amazing. Right on time, very…read moreknowledgeable, extremely professional and they did a thorough, great job. I couldn't be happier! Well done, guys!

I initially called them because 1 of the 2 thermostats in the house was set on 74 and the…read moretemperature in the room was 80. The technician came on 8/26/2026 and found a part on the air handler that had holes in it which he replaced and he said he cleaned the drain line. Neither of these solved the issue that I called about. I subsequently had another company come and they were able to identify and resolve the issue. I would not recommend this company to anyone.

This team and the service they provide is outstanding. The first time I used them was to repair my…read moreoutside unit, great work. The second time, I needed all new everything. The job was quick, affordable and the easiest process ever. I never worried about one thing. The guys came in, did the work and cleaned area. I never even knew they were there. If you want a reliable, trustworthy company.. you got it with this group.

Booked a service for 11am. Never heard back. Called at 11:30 and they were supposed to call me…read moreright back. Never heard back then called again at 12:20 and the lady was extremely rude and just said they hadn't got around to it yet. Seems like a very unprofessional company run by clueless people.

Greg Redd the salesman was very professional and courteous. I highly recommend him. I have used…read morethem before to service my AC unit and do a twice a year service contract with the company

I called Jake's because their name and number was on the heat pump that's installed in the house I…read morepurchased a year ago.- I called to check to see if the unit still had warranty on it. They informed me that the new owner would've had 10 years and that I as a second owner would have five years and still have a years warranty on the unit, I ask them to come out for service. I called that morning around 8 o'clock. They told me someone would be here between 9 and 11 and they met that timeframe perfectly - Patrick was the service guy and he immediately found the problem. It was a backed up drain line he took the line apart and flushed it out blew it out actually cut a piece of the line out and put a new piece in and it was fixed in no time and back up and running there was a $99 service charge and of course labor and while he was here, he asked me if I would like to be signed up to have them come out and check it in the spring and the winter to make sure that the unit is in proper operation so I signed up for that and went ahead and paid for that service also. I would highly recommend Jake's AC

Cooper mechanical is not only the BEST service provider around, they are community leaders and…read moresupporters. I work at a summer camp, and I had a few campers who needed monetary support with field trips this summer. II felt so useless they couldn't attend .I asked a worker (Mr. Alston who gracefully paid for three campers to attend that week field trip and recieve kona ice with friends. He later asked Cooper to sponsor those campers. They showed kindness and what it means to be community supporters. I was really worried because my camp is in Conway. But just like their service they provide support in Conway also. Thank you from Mrs Alston at camp blue. Be like cooper support those who support others . CALL COOPER Services.our community supporters..Thank you again

worthless to non existent service and support. Typical company too big to care for customer…read moresupport. They will install but then your on your own, good luck.

Restore air conditioning at our beach house. Palmetto's response was immediate. They got the needed…read morepart, took three hours, and they put 9 pounds of Freon in the system. They are the best. They were half the cost and 2 days sooner than Waccamaw, The crew was personable, professional and did a great job. My husband tipped them $200. We are so, so grateful. Palmetto Coast HVAC will get all of our future business.

Absolutely the best! After getting quotes from 3 others for a new HVAC compressor and needed…read morerepairs in the ductwork being insanely high i was referred to this fantastic & professional gentleman through a trusted biz contact. Matt literally came to my rescue! Fair and honest pricing, immediate and professional fast installation and beyond kind dealing with my over the top stress attached to this unexpected BIG expense that was my most unpleasant surprise when I walked into my new home. He's done an additional vent in a room and recently serviced my system as well. I will never use anyone else.. period!! Beyond highly recommend!!

Very dishonest company. I used to be an employee and saw how they operate. When I left they didn't…read moreeven pay me my commission check. Don't give techs any paid holidays or benefits. Don't recommend anyone using or working for this shady business.

I'm a semi-retired 76 year old management consultant. I had this company install a new 3 ton Trane…read moreheat pump and 3 ton air handler in my condo in July 2018 -- right after my wife and I bought the condo. We maintained a contract for maintenance twice a year for each year thereafter, typically in the fall then in the spring. Our most recent second maintenance under contract was in April 2024. Our system was not functioning properly, not cooling our unit, so in addition to maintenance they charged to diagnose my problem, and as part of this they added one pound of refrigerant for $90 (refrigerant is not supposed to leak) and also installed a Honeywell thermostat and programmed it, but improperly (had to have someone come back 10 days later to fix it). I found this thermostat on Amazon for about $90 but I got charged around $350. My wife and I had to go out of town for medical reasons and were gone from July 27 to late evening Friday August 2. We put the thermostat on 73 degrees when we left and it was still working when we returned. However, when we got back in the late evening of August 2 there was an odor in our condo, and the sheets on our bed were wet. We had to put them in the dryer before we could go to bed. On Monday morning, August 5 I called and explained that our HVAC system must have a problem, we have an odor and our sheets are wet and I can see condensation under the air handler and it looks dirty. I sent pictures then got a return call and was told I could have an appointment in about 9 days, on August 13. I explained that we had an emergency situation, that we bought the system from them and had maintained a contract with them ever since 2018. I got nowhere so the next day I called another company and they came out the same day! So much for loyalty to long-term customers...no thank you, I'm out. On the issue of refrigerant, we also had 4 oz. of refrigerant added in April 2022 and I called the only person at this company that I trust, Trevor, and he said the system should not be losing refrigerant. So, when I needed a pound of refrigerant in April 2024, I would have thought their technician would be saying something is wrong here, but no, nothing, he just shrugged his shoulders and said you need refrigerant for your system to work, so I had to say ok. He had no idea if there might be a problem. I had a capacitor on my heat pump replaced in March 2023 and then less than seven months later in November 2023 a different technician said I needed a capacitor on my heat pump. For the first one I was charged $104. For the next one the charge went up to $147.80. I called and complained and got this escalated and was finally granted a credit on the second one but nobody seemed concerned about why I could have a capacitor work just fine since 2018 but suddenly it needed to be replaced every six-seven months. The original staff in 2018 was really good. All the staff I met at that time and dealt with for about two years are all gone except for Trevor. Loyalty is important to me. When I've been loyal to a company and have a horrible situation, I expect help in a reasonable time, not 9 days later when other companies I've never dealt with will send someone the same day.