Installation of HVAC system provided for our condo unit. We recently had moved in and signed up for the maintenance service. A recent maintenance service detected a leak in the current system. Considering the age of unit, decided to have a new Trane system installed.
Due to some medical issues we had, Joe and his crew worked with us to schedule a time that worked for all of us. Turner, Jake, & Terry arrived as scheduled at 8AM. We had to leave for doctor appointments and left a family member home to be present in case of issues. The crew did a very thorough job installing the air handler and roof unit. They finished earlier than expected, and clean-up was awesome - when we got back, never even knew they had been there.
During the installation, a family member fainted and crashed to the floor. Turner came running to her aid - that was very much appreciated!
When we returned again from our appointment, we saw the thermostat was a different size and left a big area from the old one uncovered. Turner came back later with a new cover and installed it.
The next day, I went to the office to pay our bill and met with Joe. Told him about the opening and he offered to find a way that would reduce the amount of work I had to do. Within 30 minutes, he was at our unit and used an older cover model to expertly reduce the exposed area.
Everyone went above and beyond a normal cause of expectations. The clerical staff, Missy, was most helpful at well. I would most heartily recommend LHT as a provider; the value is terrific. Thanks to all! read more