We had a thermostat that went out on one of our units on Saturday of Memorial Day weekend. The…read morecompany who installed it whose name starts with an S is the one I called first. I waited a couple hours and got no response from them so I called J&J. They called me back within five minutes and was at my house within two hours. Fixed the problem immediately and got me back up and running. The company that starts with an S called me back 72 hours later on Tuesday morning. I will call J&J from now on. Great first impression. Job well done.

On time. very knowledgeable. Very happy with service. Will use again in future. Personable…read moretechnician.

Been using this business for semi annual maintenance. They are always prompt and very responsive…read moreand professional and never tried to upsell me at any time. My HVAC system recently quit working and needed to be replaced. Their quote was exceptional and within a few days they returned on a Sunday and after about 5 hours of work the old system was removed and the new was installed. I can easily recommend them for your cooling and heating maintenance and support. Robert the owner is very fair and professional!

Terrific company, very personable and thorough. Robert and Ashley are the best and I highly…read morerecommend this company. Extremely knowledgeable and go out of their way to explain everything and how it works.

I recently had some issues with my air conditioner and called these guys to see about servicing it!…read moreThey were prompt and thorough! I somewhat suspected that the Condenser was shot, due to its age, but wasn't sure! Well, they confirmed it! The service guy referred the sales guy and he was there the next day! They were very knowledgeable and took the time to explain everything to me and we're not pushy! They gave me a favorable quote and ordered the unit! It took a few days to get but when they finally got it, they showed up and took out the old and installed the new! They were very considerate and cleaned up when they were done! I think I got a great deal and am very satisfied!

Service was quick as service location was very close but reason this company was called they were…read morecompany that installed system and it was felt price was somewhat high compare to job recently done on another property where service call was #30.00 less

Brian answered my call early on a Sunday morning and was in my backyard in under 40 minutes…read more Immediately found the problem, gave me replacement part options and costs up front, and completed the work in under 30 minutes. Also checked other components and gave me advice on maintenance for my AC unit to prevent more costly repairs. I will be calling him any time I need something done with my AC. Michael and Sons told me it would be a month before they could get to me, Brian got to me within an hour. Enough said.

They gave me an estimate that was more reasonable than the others and did the job for that priceread more

Restore air conditioning at our beach house. Palmetto's response was immediate. They got the needed…read morepart, took three hours, and they put 9 pounds of Freon in the system. They are the best. They were half the cost and 2 days sooner than Waccamaw, The crew was personable, professional and did a great job. My husband tipped them $200. We are so, so grateful. Palmetto Coast HVAC will get all of our future business.

Absolutely the best! After getting quotes from 3 others for a new HVAC compressor and needed…read morerepairs in the ductwork being insanely high i was referred to this fantastic & professional gentleman through a trusted biz contact. Matt literally came to my rescue! Fair and honest pricing, immediate and professional fast installation and beyond kind dealing with my over the top stress attached to this unexpected BIG expense that was my most unpleasant surprise when I walked into my new home. He's done an additional vent in a room and recently serviced my system as well. I will never use anyone else.. period!! Beyond highly recommend!!

Palmetto Cool helped us out when we had water pouring everywhere in our garage from our HVAC…read moresystem. They were able to quickly diagnose and fix the problem quickly and their fees were fairly priced. They set us up with a great maintenance plan to keep things like this from happening again. I highly recommend them for your HVAC needs.

From the owner: Contact us now to learn more about how our local HVAC company can help you.read more

HVAC Installation Review - Myrtle Beach, SC I purchased a…read morenew unit in May of last year after my old unit had clearly seen better days. It was running constantly and often relying on auxiliary power. At the time, my wife had just been diagnosed with heart failure, so it was very important to me to ensure she was comfortable. Our previous unit simply wasn't reliable anymore. The Good: The new unit itself has been excellent. It runs smoothly, efficiently, and our power bill has noticeably decreased. We also opted for the variable-speed fan, which we absolutely love. From a performance standpoint, I couldn't ask for anything better. The Bad: Our experience during the sales process was frustrating. The representative (Mo) arrived quickly and began presenting options. I had previously been told our old unit was undersized for our home, so I specifically asked for a proper evaluation to ensure we were getting the correct size system. Unfortunately, I would describe the sales approach as very similar to a car salesman--lots of reassurance but very little detail. I repeatedly asked for a full cost breakdown (unit, labor, additional components, etc.), but was consistently told, "Don't worry about it, everything is included," without any real transparency. The Ugly: After doing more research and speaking with other companies, I strongly feel that we overpaid--potentially by 30% or more. At our one-year check-up, the unit was running perfectly. However, we were told that our ductwork now needs to be cleaned. This was disappointing, as duct concerns were discussed during the initial consultation and we were assured everything would be addressed. Now it feels like an additional expense that should have been handled or clearly communicated upfront. Final Thoughts: While the equipment itself is excellent, the lack of transparency and follow-through during the sales process was a major concern. My recommendation is to shop around, get multiple quotes, and insist on a detailed breakdown before making a decision. I believe there are other companies out there that can provide the same quality equipment with better honesty and pricing

Mo arrived on time and was very professional. I told him up front what I had to spend on a…read morereplacement unit and He made a few calls and made it happen. I had already did the research and knew where the price should have been . Thanks Mo . the unit was installed the next day. I can get many years of service out of the unit.

My heat pump is two years old and this is the second time for a repair. My regular technician was…read moreunable to come so I searched for someone local. Brunswick Isles HVAC responded within 10 minutes. It was about 3:30 so I really didn't think they would be able to repair same day. I was pleasantly surprised when Chris arrived and assessed my problem. He explained what was wrong (motor) and called a company to locate a new motor. When he returned he had a new motor in hand. Took him awhile to reassemble my heat pump. Runs great!!! Quick service.. Chris was very professional and I would recommend him to family and friends.

From the owner: We are a local, veteran owned and operated HVAC company specializing in residential repair and…read morereplacement options as well as being well versed in light commercial and new construction projects. We pride ourselves on providing the very best customer experience to our clients. We ensure all pricing is fair and honest, with detailed explanations of all work being proposed because transparency in your home and your comfort matters most to us.

Beginning in 2015 with this company. they installed 2 new compressors from Goodman. I agreed to a…read moremaintenance contract with them. Along the way until today, 2026, we have had reliable service from A+. In July 2025 they installed a new air handler and heat pump from Lenox, a good brand, $16,095.00 value. my cost was $12,981.70 after the value preferred customer discount and 14% additional saving discount. Paid in full after installation. Not a great deal for us but A+ had been reliable up to this point. We complained about the loudness of the unit, the inconvenience of even replacing filters, thermostat that came with the unit not working properly, and the extra noise coming from the unit immediately with no solution except they installed the thermostat we previously had. I visited the local office and spoke to some guys in an office about the issues and said I wanted what I paid for. they did not act concerned but agreed that I should expect to get satisfaction for what I paid for. Several techs have visited the home since with no solutions but ideas they would relay to management. A tech came recently to do the maintenance check after a year. No problems found, except for a bad capacitor in the other unit, even though we discussed with him the problems we have complained about and lived with for a year. Finally, a tech, Bradley, came recently after our call. He corrected the filter situation and "ordered the thermostat" that came with the unit and said he would be back in about a week to install. (No sign of him nor any communication since.) He found a blockage in the draining system and corrected it. The noise from the system remains but the annoying knocking sounds have mostly disappeared. (NOT AS LOUD) However, now almost a month later, NO THERMOSTAT, and A+ is calling for us to renew our maintenance contract. It seems ridiculous for them to ask when they aren't doing what is expected already, and we are still experiencing problems with the unit installed in 2025. I cannot recommend this service to anyone at this time. We have no response from management or explanations when we complain. Simply put, all the techs are polite and seem to be knowledgeable and willing to do whatever it takes, but somewhere along the way the communication falls on deaf ears at the management level! LOOOKING TO CHANGE HVAC COMPANIES!!!! FRUSTRATED: STEVE AND VICK.

They did a service on my packaged HVAC unit about 9 months ago when my tenant called with no AC…read more They got there 4 days later although the location was 3 blocks from their location. They included two follow up maintenance calls valued at $75 each. They should have just taken the money off the bill at the time because these visits were worthless. After each of these calls, they made suggestions as to how I could spend more money with them and did not perform any maintenance at all. I contacted them and all they did was to continue sending me boilerplate emails recommending I buy more of their "services". They are unresponsive and they do not do what they say they will do. BTW, I worked for Honeywell for years doing commercial HVAC maintenance and these guys may not be scammers, but they are acting like scammers in my opinion.