Just had my hot water heater replaced. Marco and Kevin were amazing. Right on time, very knowledgeable, extremely professional and they did a thorough, great job. I couldn't be happier! Well done, guys! read more

I initially called them because 1 of the 2 thermostats in the house was set on 74 and the temperature in the room was 80. The technician came on 8/26/2026 and found a part on the air handler that had holes in it which he replaced and he said he cleaned the drain line. Neither of these solved the issue that I called about. I subsequently had another company come and they were able to identify and resolve the issue. I would not recommend this company to anyone. read more

Received a text message from Emily to call and schedule maintenance visit we had already paid for. When calling they could not locate the credit Emily was referring to. Donna in the office was less than helpful basically saying they did not call or text. I think they may need more organizational skills in the front t office. Be cautious when dealing with them. read more

Cut into our plumbing on the third floor last year without shutting off the water fully. Kept calling to speak with someone about this, was always told the plumbing manager would call but never did. Fast forward to this year we cancelled our preventative A/C maintenance with them because it prevented nothing. They keep going to properties after we cancel and start trying to backdate invoices date invoices to make it look like they were there before it was cancelled. Shady as it gets, steer clear read more

Air conditioner broke this week, have been a Carolina cool customer for years and when I called to get it fixed was put on hold then hung up on. I called back again same thing happened and not one call back from anyone. Stay away from this company they are unreliable and I will never use them again. read more

Great folks. They were amazing at getting our system replaced the next day. Followed up after install.

These guys were great about quick responding but definitely expensive!!! Ending up going elsewhere due to my budget allowances but I'd say they are honest and attentive. read more

Thermostat repair. On time, professional, didn't waste any time, double checked everything before leaving. But a bit $$$

Technicians were very helpful and took their time to explain what the issue was with the HVAC. They also came out the same day I called.

My inside AC unit went down in the early evening around 7. Mike C. responded within an hour, climbed up into my attic, analyzed the problem and repaired it within the hour. It was a very professional job from a nice young man. I truly appreciate the timeliness and expert service on so little notice. Jeff S. read more

Phil and Schuyler preformed Duct cleaning today, these two men were very professional, polite and extremely clean in their work, it took them a good part of the day to clean my 2 systems, they cleaned up everything when complete . Ask me if I had any questions, I told them that I was very satisfied with them and the work. read more

On Thursday I had a backedup sink and garbage disposal. I read all the comments on the plumbing pages and decided to use Carolina Cool. I saw a lot of people in this neighborhood use them, so decided to try Carolina Cool. It was my lucky day. They sent Connor and he was so good. He was kind, professional, showed me the problem, talked price, no pressure, and was done so quickly. I would highly recommend their company. Actually, I must say, Connor was the best!!! Thanks folks!!! read more

My parents used a prior company and had to call them back several times. Did some research and found Carolina Cool. Quick response and technician was professional. Resolved the air conditioning issue quickly and with one visit. Would definitely recommend them for your HVAC needs! read more

I have had Carolina Cool do a number of recent projects at my condo down in Myrtle, from fixing a heating valve, to replacing the water heater, to fixing the cooling, and each time it has been a great experience. I most recently had the pleasure of working with a technician named Cody who was upfront, friendly, knowledgeable, and super transparent regarding the repairs that Carolina Cool was doing at my house. He walked me through what might have caused the issue and made me feel comfortable that my system would hold up through the coming busy season and beyond. It's top-notch technicians like Cody who have made me feel comfortable knowing if anything goes wrong in the future I can count on Carolina Cool to make things right. Carolina Cool is definitely a great company to use for all your HVAC and Plumbing needs if you are down on the Grand Strand. read more

Been a customer for a few years. I will always request Mike C. as my Tech. Mr. Mike is a total professional and extremely trustworthy. He is a great asset to his company. He is a friend of my family. I also have reviewed Carolina Cool on Google Reviews, and give 5 stars to Mike C. I will always request Mike C. , when dealing with Carolina Cool. James Yturbe 974 Palisade Circle, Myrtle Beach. read more

Another great experience with Carolina Cool. The technicians are always so knowledgeable and courteous. Thanks for my new system!

We contacted Carolina Cool for an electrical wall socket upgrade in our home. They responded promptly-----did efficient, clean and neat work and the charges were reasonable. read more

Excellent quick service. No overselling. Will definitely use again! Professional and nice!

Wonderful business they take great care in helping you. Had service tech Brandon out Friday evening after hours and he was wonderful he got us up and running again and stayed to make sure air was running through the house and he was very professional. Carolina cool is the only business we call for heating and air issues !! Thank you Carolina cool read more

Had a new HVAC unit installed. They were very professional and knowledgeable when asked questions. Also very responsive when the old unit went out. Highly recommend read more

Carolina Cool is ABSOLUTELY the best HVAC company in the area. They are a local, family-owned business that has deep roots in the community. They also have licensed electricians on staff, so they are a full service organization. You can hear their ads on most local radio stations. They are such great people to work with. Now that's cool read more

This should be the company you call for ANY air conditioning or HVAC issues/installs you'd have in the Grand Strand area. We had an issue that arose with a condo we own in Myrtle and was contacted by our homeowner representative that there was no air conditioning in the unit. The contracted company had sent an estimate to the representative that seemed crazy expensive, to tge tune of $750.00 JUST for the test. Any parts/repairs would be additional. Calling friends in the business only confirmed that it was way way way out of line for that. Upon looking in Yelp and seeing Carolina Cools reviews we figured lets reach out, no harm no foul. We spoke to Mike who was EXTREMELY quick to respond. He listened to us, explaining how they have a much much less expensive test the initially start with... if that is not sufficient they then go to the 2nd test (which is the only option we were given with the other company) and he stated that test would be $450-500.00 IF NEEDED, AND that we would not pay for the first test since it would not have found the leak. We immediately knew we weren't hiring them. They went out the same day (yesterday 6/2) and found a leak. Mike called us, explaining the leak and that it was found on the first test, the less expensive test ($167.00) !!!!!!!!!!!!!!!! So far we would have saved a sizeable amount of money. We gave the green light and he said a technician Joe was going to handle the job. Mike then called us as work was being done reassuring us that Joe was very capable. All very important things to hear, and know when you aren't on site. Today Mike called us (6/3/20) to let us know the job was completed, however as Joe tested the system he encountered another leak... unfortunately this leak is in a place that would put Carolina Cool in a predicament with the other company as the leak is in a chase that has other condominium lines running through it. Mike then went on to do something that was AMAZING and told us since they didn't officially fix the leak that they weren't going to charge us. TOTALLY UNEXPECTED, totally APPRECIATED!!!!!!!!! THANKS THANKS THANKS!!!! read more

Quick response, excellent customer service, knowledgeable service technician and a reasonably priced annual service plan to insure HVAC is properly maintained. I recommend these folks! read more

Carolina cool replaced a small HVAC pipe in my 1 bedroom condo which is a rental. Brand new flooring and cabinets were installed less than 2 weeks prior to HVAC work. HVAC pipe broke the following day and flooded my unit and several units below mine. Flooring and cabinets had to be replaced. Initially Carolina Cool took full responsibility and told me they would cover ALL my costs including loss rental. Over the next 2 - 3 months Carolina Cool changed their tune and said they would only cover drywall replacement. I got nothing from them! I had to file a claim with my HOA who did cover all repairs but not the rental income I lost due to their bad work. I lost more than 5 K in rental income. DON'T USE THEM. Plenty of other good companies that stand behind their work. read more

A Carolina Cool service person was nice enough to knock on my door while working for my neighbor about 3 years ago to warn me there was an issue with my AC turning off and on quickly. I told him who had installed the system, and he said there was probably too much coolant over-pressurizing my system, and it might only need removing the excessive pressure to fix the problem I thanked him, but called the company that had installed the system 2 or 3 years previously. Big Mistake. After spending about $1800 for an un-needed repair-- it turned out Carolina Cool had been correct--I would have been much happier with them, and saved a bungle of money. If an honest service person ever gives me free information again-I will listen to them... read more

Carolina Cool explained the equipment that needed to be replaced and arrived on time. Their proposal was very thorough and both technicians (for the hot water heater and HVAC) followed up to ensure I understood their recommendations and equipment to be installed. Our project was not an easy one - our air handler was encapsulated in the ceiling and not accessible but needed to be replaced. They worked all day and left my house clean as well. read more

Carolina Cool can not say enough good about this company. Professional beyond words. We did reno work in two bathrooms and relocated our washer and dryer. Chris was awesome in the plumbing and Tim was just as good with the electrical. Both mechanics had helpers with them and treated them with respect and dignity. Jake and the office staff was a pleasure to work with. Pricing was on spot. Again can not praise them enough for the workmanship, pricing, and correspondence via email and telephone. read more

We noticed a "funny smell", kind of like a burnt smell, in our hallway and called Carolina Cool, thinking it was related to our HVAC since we had just started using the heat unit this fall. We'd seen Carolina Cool vans in our neighborhood and on the streets nears us. The dispatcher was very professional and told us we would be contacted by a technician between 2 and 6:00 for our appointment that same day. Mr. Stacey called us from the front of our house around 3:15. He and my husband did a throughout check on the heating and even hot water systems to see if that's where the problem could be, but everything checked out. Not satisfied that we'd looked into every option, Mr. Stacey looked behind our dryer and noticed that the exhaust tube was very compressed, which could certainly lead to heat built up and even could have caused a fire! He pulled out the dryer and shortened the hose so it fit better. He even used our leaf blower to make sure the path was clear! We were so impressed that we signed up for an annual maintenance contract right away! We are in a new house, only 3 years old, so we'd neglected to make sure we had annual checks on our system, which really is a necessity and will likely save us from any unexpected costs and outages. In addition to the HVAC contract, Carolina Cool offers an on demand water heater maintenance contract, and they will even check and replace the flappers in your toilettes! I can see I am on my way to trouble free care of our major household systems. Thanks, Carolina Cool and Thank you Mr. Stacey. read more

I started using CC a few years ago. I want to make this plain first. They do great work and if money is no problem then CC is for you. Now about 3 years ago (I am not sure exactly) I bought a heating/ac system from them. It cost about $5300.00. I was happy. They cured my largest problem. Then a few months ago my hot water heater broke and water went everywhere. They came immediately. $340.00. Just to stop the water till they came back. $1727,00 to replace the water heater. Now a couple months later a pipe burst on Christmas morning. I am not sure but I think the quote when CC arrived was $700.00. I told him to leave without fixing it. Merry Christmas from CC. I KNOW IT WAS CHRISTMAS. I KNOW PRICES WERE HIGH, BUT DAMN. Now I was a member of the service club or whatever they call so the $190.00 they charged me would have been $230.00 to show up and give me a quote. I have a letter wanting me to spend $350.00 to renew my membership in the service club so I can get $40 off the next time the gouge me. So far i have spent $7367 with CC and they give me a price of $700. to fix a broken pipe. Good bye Carolina Cool. I can not OR WILL not be able to afford you. But you the best. Oh yeah. I found a friend who fixed my broken pipe ON CHRISTMAS morning for $100.00. read more

Had them replace my air conditioning unit. Entire company very professional and helpful from the office staff all the way to the HVAC people. Very prompt and they cleaned up afterwards. Highly recommend read more

Now this is a company that you want to work with for your HVAC system !!! You can read my other disaster dealings with ARS. Oscar and his tech are top notch. read more

Very professional service. The service techs are informative and polite while answering all of our questions. We have done business with the hvac, plumbing and electrical departments. They are our go to company. Steve read more

Called them up for a quote set an appointment. Between 2 and 6 they said. Never showed never called. Arg

The service technician was rude and cynical from the start. He talked over me, quickly criticizing everything I said (once I was given a chance to talk). He made me take a perfectly clean filter out of the intake and change it even though the new one looked identical to the first one. He is the 5th or 6th ac person to come out for this unit. The landlord refuses to replace the old unit. One finds one thing, another finds something else. Todd, the tech, chose to replace a different part (and this one was needed, I must say). However, nobody is going to come into my dwelling and be that rude! At least not if I can help it! read more

Don't use these guys. I rebuilt my home, selected the best of the three options presented. They were unprofessional during the install, the installer went nose to nose with my 70 year old father who was onsite at the time... $16,000 later, the unit can't keep up. I have an 1800 sq ft home with vaulted ceilings. They installed a 2 ton Carrier unit and full new duct work. Turns out it should have been a 3 ton unit. I have heard this from two other A/C companies. My bedroom is a good 10 degrees warmer than the rest of the house which, on a hot day, is up to 8-10 degrees over the 72 set point. Sorry, but they do not know what they are doing. I am very disappointed and considering legal action. They don't care, they won't call you back. Once they get paid, they are gone. But they are happy to pressure you to sign an over priced service contract. RUN AWAY read more

There was an electrical problem in my condo and I was quoted an $80 fee for the technician to come out, plus parts and labor. When he showed up all the technician did was tighten some loose screws in the circuit breaker box. He also checked to make sure everything was tight in the main box outside. I watched all of his work and no parts were involved. He was here no more than 20 minutes. As he was leaving he told me my final cost would be only $100 (which included the $80 fee). My credit card was just charged $155, which they claim I signed off on (I did not) and I have not yet received a statement from them. The work was done on Friday, today is Monday and they said I would get a statement in about 3 days. I do not recommend this company for any work. It feels like a bait and switch routine. Everyone seemed nice and friendly but the technicians are not on the same page as the billing department. I don't appreciate being told one thing by the technician and then charged way more than that by billing. My experience with this company was a huge disappointment. read more

Our AC broke on Saturday March 21, 2020. Thank you for sending your fantastic technician Jim. Our home was built 2 years ago. The warranty just expired at the end of Feb. we have had problems since we moved in. Apparently it was a defective installation but the company who installed it as well as the builder didn't want to pay to have it properly fixed. So they kept piece meal repairing it. Well now it's out of warranty. Your tech Jim was able to immediately diagnose the problem. Although it will cost us a small fortune to repair, I'm confident that when the parts are in and you sent Jim back it will be fine. He's fantastic and excellent. Thank you!! read more

Carolina Cool is an amazing business. Our HVAC system was giving us trouble, ( it was the original with the home built in 1977) and we were having issues getting it to work. We called Carolina Cool on a Thursday and spoke with Carol and she scheduled technician Stacy to come out the next morning. He arrived on time and inspected the unit. It was full of dirt and mold.....he took photos to show us... and there was just a complete failure in the unit, being 44 years old. Also we noticed that pieces of black gunk had been coming out of the ceiling registers and Stacy showed us our duct work was literally falling apart. Jason, a salesman came out and confirmed what Stacy had told us and by the that afternoon gave us a bid for a new system. The price was great, we approved it and work began then following Monday. CJ and James arrived on time Monday morning and immediately began the tear out. When they brought the heat pump down from the attic we were amazed at the dirt and mold on it...really gross. No wonder my wife's allergies were going crazy since we moved in 6 months ago. CJ and James were professional, neat and clean with their work, friendly and extremely knowledgeable. They answered all our questions and addressed out concerns. The work was completed exactly when they said it would be and our new HVAC system is up and running great. We are EXTREMELY happy with Carolina Cool and they deserve a 100 star rating. Thanks guys!! read more

We recently had Carolina Cool install a new HVAC system and we were so impressed with how professional, knowledgeable and thorough they were. We wanted the Unit in our Attic moved to a location that made it easier to work on and we also wanted the Unit outside moved from the side of our house to out back. Geoff, the salesman came several times for measurements, etc. and brought a contractor with him to verify what could be done with the job. He also came back with the two guys that were installing the units and the Electrician to make sure that all were informed of exactly where the units were to be moved to. The two men that installed our Unit, Steve and Ivan, were wonderful. Steve was the senior installer and the amount of knowledge that he had was so impressive.... and so nice to see. He worked meticulously to ensure that everything was hooked up correctly, checked all the existing duct work, added a new/additional return at the other end of the house, labeled everything.... so detailed and efficient. Both men were so professional and knowledge and so polite! We had used another company for the past 9 years and were constantly disappointed. We will now be using Carolina Cool for everything. We also found out that they do plumbing and electrical work too. read more

I have always used Carolina Cool for heat pump maintenance . Sal is the best technician . I recently had new heat pump installed, price was good and installation was timely. The installers made a mess of my condo, tracking mud inside, and installed the wrong filter in the unit. Thanks to Sal, he immediately seen it was the wrong one and is in the process of getting us the right one. I still use them for maintenance , but only use Sal as my technician. read more