it was not an emergency and they where at the house in a few hours. Ryan was courteous and informative. I was charged a simple service fee and a quote for some duct work which I will do with themnsoon enough. read more

Baker's Residential Experts were extremely helpful while I was troubleshooting and electrical breaker tripping on my swim-spa. Bill made an inspection of the electrical panel and spa motor to determine the breaker was being used as an on-off switch, by tenants rather than the spa control switch. Great value for the thorough inspections. read more

They were quick to respond to my call for a leaking water heater. Quickly realized the problem and gave me an estimate on the spot.

If you are looking for honest, dependable, and top-quality work, I highly recommend Bill with Bakers Heating, Plumbing & HVAC. Bill went above and beyond from start to finish. He was professional, knowledgeable, respectful, and took the time to explain everything clearly. His electrical work was done perfectly, safely, and efficiently, and you can truly tell he takes pride in what he does. Finding trustworthy contractors these days can be difficult, but Bill exceeded every expectation. He showed up when promised, worked hard, paid attention to detail, and treated the project like it was his own. The quality of work was outstanding, and everything was completed neatly and professionally. We are beyond thankful for his help and highly recommend Bill and the team at Bakers Heating, Plumbing & HVAC to anyone needing electrical, HVAC, or plumbing work done. Great people, great service, and excellent workmanship! We cannot say enough great things about Bill with Bakers Heating, Plumbing & HVAC. Bill completely wired our entire new rescue facility from start to finish, and the quality of his work was absolutely outstanding. He installed our panel box, wired the entire building, installed all of our interior and exterior lighting, ceiling fans, receptacles, and made sure everything was done safely, professionally, and correctly. From the very beginning, Bill was dependable, hardworking, knowledgeable, and incredibly easy to work with. He paid attention to every detail and took pride in his work like it was his own building. Our facility is a huge project, and thanks to Bill, we are one step closer to being able to help more animals safely and efficiently. Services Electrical wiring installation, Light fixture installation, Electrical panel replacement or upgrading, Electrical outlet & switch installation read more

we hired Baker's from a recommendation and are we glad we did. job was completed as scheduled and at the quoted price. great job,on time, very happy.price was very reasonable but the work performed was outstanding Bill was great and would absolutely hire them again. read more

Great service, great staff! I've been using Bakers for the past few years since my previous service installed a new motor but failed to hook it up so that it worked! (True!) I love not having to worry about having dependable and professional care for my Heat and AC unit. They are the best! Will stay with them for always! read more

I did a Yelp Request a Quote and they were one of the companies who were sent my info. He called and we had a conversation about my needs. Many companies wouldn't give me a quote without a home visit, but they understood that I was making a decision very soon and were eager to get me the best price and earn my business. I was very surprised that even being located in Conway and me in Charleston, they still had the most competitive price quote and didn't add on a big travel charge. Ultimately, I ended up going with a different company that happened to be around the corner from me and had the unit I needed in stock. They were able to install today when we're in the coldest weather of the year and I had no heat. Baker's was a few days out to get the package unit I needed. Aside from those couple things, I may have gone with them and would definitely recommend them to others in the future. read more

Bakers gives a time period when they will be arriving. I have used their service for Electrical and HVAC and was completely satisfied. Yesterday they were suppose to come out between 12 & 1. Heard nothing. I had to call to see if they were going to show up at 1.39. Owner had to call the technician. He was tied up on another job. I work for a living and had to take time off. Totally unacceptable not giving me a courtesy call and pathetic I had to call them. Unless you are retired and can sit around all day find another plumber read more

Baker Residential has been called multiple times to my residence to do A/C System warranty repair work for American Home Shield. During this visit they were called on the Friday before Labor Day Weekend due to water intrusion in my attic and living room. It was nearly 100 degrees outside and inside it was almost 90. They first said the blower motor needed to be replaced and then began to show other parts of the system that were at or near their life expectancy. They were fully aware we had 3 other families staying with us for the holiday weekend and knew we needed quick resolution. They gave me a formal quote which entailed a major overhaul of the system. Fixing just the blower motor would not ultimately guarantee a fix and somewhere there was also a leak proven by the frequent refill of refrigerant needed. I agreed to have the work done and knew that by doing this I would be reimbursed 1,500 by the warranty company. It's now nearly March and I still haven't been reimbursed by my warranty company. Baker's Residential notified American Home Shield that the Blower Motor was repaired, that's all. Bakers was subsequently PAID by American Home Shield for the repair of the Blower Motor and the service call AND by us for the FULL replacement of the system. Since they put it in as a repair to American Home Shield and I paid in full for the replacement AHS refuses to reimburse me since it looks like I went against the recommendations of the Company (Baker Residential). Baker's Residential has been completely and 100% unresponsive to my phone calls and AHS. They are satisfied with getting paid twice and telling both parties involved two different stories. At no time has any communication been escalated to anyone other than the person who answers the phone and she notifies us that it will be given to the supervisor yet we've never received a response. Their lack of response confirms their position that it's OK to be paid twice for work being done. Consider this....based on what they reported to American Home Shield, they could have fixed the entire problem by simply fixing the blower motor. This means that I don't have contractors in my home for hours over two days while we have guests in my house for the holiday. I also don't pay them over 10k to replace something that could have been fixed. Had they made the effort to a) Make this right and notify AHS replacement was the only option or b) acknowledged my existence at all and simply responded to my numerous messages and phone calls over two months I wouldn't be writing what I am at this point. YOU as the consumer are reading this right now. YOU know there are two sides to every story. But the indisputable facts are they were double paid for work and clearly figured out a way to come out ahead in the warranty repair work business. As I said, had they tried to defend and/or explain themselves in any way over the past 6 months we might understand their side of the story. Unfortunately where we are at this point is both myself and the warranty company are wondering why they cannot take our calls and thoughtfully respond with the correct details so that the consumer can actually get reimbursed by AHS. read more

This company does excellent work. I recently had an HVAC system installed at my residence and all the work was done professionally. No problems whatsoever. Passed inspection and the owner, Franklin, was a pleasure to deal with and is quick to get back to you if you have any questions. Don't hesitate to give them a call if you need an HVAC or AC installed at your home. read more

I am not a fan of reviews but I had to take the time to acknowledge Mr. Franklin Felton of Bakers Residential Experts. I will start by saying THANKS VERY MUCH to Mr. Franklyn for the outstanding services performed on my AC/ Heating system. You have saved me a hefty charge for not replacing my unit compressor and fan that is less than 5 years old; was diagnosed by ARS that the compressor and fan needed to be replaced. I did my research and decided to get a second evaluation ( didn't need to replace anything ). I am very happy that I choose to call Baker for a second follow up - it was based solely on the reviews from other customers. Mr.Franklyn, your prompt, professional, honesty, confidence and expertise are qualities that you displayed and I'm sure your team does the same as well. Mr. Franklyn arrived before the 1 hour window of 3:30pm - 4:30pm and by 5:05 pm my system was diagnosed and fixed. I will definitely use Bakers ResidentiaL Experts again and in the future. I highly recommend his company to anyone. You are respectful, friendly, made me feel comfortable answered and explained everything to me. Thank you! Thank you!! Thank you!!! read more

My air conditioning went out just before my event started, I called around looking for emergency services . A lot of companies called, but bakers was the only company that responded quickly and without ridicules prices just because it was the weekend. The gentleman they sent over was name STEWART. Man when I say this gentleman was professional, great sence of humor, everything that a company needs! Hell people thought he had his own business. He had a defaulted motor that wasn't any good cause It ran the wrong way. He said it only will last a few days but want hurt the system but it will keep your company cool for the weekend and I said run it,now what technician will do that for u without hitting your pockets hard. Thanks STEWART for everything and thanks bakers residential experts for employing true experts like STEWART. read more

Baker's replaced our heat pump condenser, air handler, & thermostat in a home close to the ocean (where everything rusts/corrodes). After getting approximately 10 quotes from various companies, Franklin (owner) gave me one of the best prices, & the best warranty by far. The 3 installation technicians (led by Ronnie) were friendly, professional, & answered all of my questions. Highly recommend. read more

Great customer service and very professional. Stewart was great explaining what we needed. We did have a strange noise after installation. It took several trips to find problem and solution but they did and it was resolved. Would recommend highly. Would give 5 stars but it did take a few trips to get problem corrected. read more