After completing a $2000 electrical job Conway Services promised me they would return the following day to perform a $49.95 tune-up. Not only were they unable to make it to my house after requiring that I be at home all day, but when they called me to reschedule and I told them to come the following afternoon they misbooked me for the FOLLOWING day. Now I have lost three days because of their false promises and incompetent scheduling personnel. When I asked to speak with the representative's superior, she told me that no such person was on hand and that they would have to call me back. I instructed them that they should listen to the very recordings that they inform customers they are making for "quality assurance and training purposes." I believe that once they do this and realize that the error is theirs and not mine that they should offer me some form of discount for my inconvenience due to their incompetence. And, as predicted, though I was told I'd be contacted by a supervisor at noon, now at 9pm I have yet to receive a call. Conway is eager to do the expensive jobs and to do so punctually. They seem to have trouble honoring their commitment when it comes to the various specials they offer, specials intended to keep you hooked. read more

We wanted to get a service plan for our AC unit. Prompt service and the tech was great. Very thorough and explained everything to us. Definitely satisfied and do recommend. read more

Conway Air Conditioning has been our HVAC company since we moved here 4 years ago. We have an annual contract for them to come twice a year to service our system. They are ALWAYS polite, professional, and on time. We will always have them for our HVAC maintenance. Some people think they are too expensive, but I think you get what you pay for. read more

I swear this is best A/C company in our area! There was some confusion about who was here prior and how freon leaked out etc, The VP got on the phone with me and after we looked at the history of my A/C unit he sent technician back out to my unit to check a couple of things. A little while later technician comes back and says the prior tech who came to clean coils accidentally left off a cap and it leaked all your freon out. Originally it was going to cost me right at $500. After some research on both sides, and an honest company with honest owners, it is no charge. This just showed me how much God is in control and He puts good, honest people in our lives right when we need it most!! Thank you Rusty, Josh, and Jacqueline!! Im a customer for life! read more

This company is amazing!! They sent a technician the same day I called. Brad was very knowledgeable and thorough. The price was very reasonable. I will be a lifelong customer. Thank you for being an honest heating and air company!! read more

Today's visit was the 2nd of the two service visits I had set up sometime last year. I felt the first was extremely thorough as it had been almost four years since our new unit had been installed (by another AC Co) & the first technician checked I believe everything you could check on a system. Made a couple suggestions for future things we could do to increase the efficiency in making the whole house more evenly heated & cooled and explained all he had done that day. Also changed the air filter which is in the ceiling, thank you! Was very polite & professional. The technician today, Brad H. was also very polite & professional & did a excellent job of checking everything out with no problems found. He also volunteered & changed the air filter. I will continue to use Conway Air Conditioning for all of our routine service checks & any problems we may encounter. read more

Thrilled that someone called us back but $119 bucks just to come look at our unit is a little ridiculous!! I'm use to not being charged just to look at something at my other house in Columbia....I guess people are more greedy out here!!!! Since they don't post that on their website ( heck I wouldn't either) you people considering them might wanna keep that in mind!! Shop around!!! read more

Great group to work with. Provides good feedback on things that can help. I couldn't be more happier with the work they have provided.

We just utilized Conway AC for a "no AC" problem for the first time. The technician was on time, resolved the problem in 15 minutes and was very professional. We decided to maintain Conway AC for 2 future maintenance calls and see if they can do proper check of our system without trying to sell us unnecessary services and products like ARS. read more

I have to say thank you once again! Randy just left our home after doing a clean and check on our system. He is so professional and courteous! The man knows his job and it shows he loves the Company he works for! He is most helpful and kind and I feel so Blessed we found Conway Air when we did! Everyone is wonderful and I have recommended you to everyone I know! Thanks so much y'all! read more

josh called ahead to let me know what time to expect him and he was here on time on the same day i needed ac service. he promptly diagnosed the problem ( needed a new capacitor) and did the repair. he was very professional, courteous and friendly and would definitely recommend this company as i would use them again if needed. thank you. read more

WOW - talk about "above & beyond" service - that is exactly what we received from Conway Air Conditioning. Our original 4 ton unit went out on a Monday night. We called Conway Air on Tuesday morning and a technician came Tuesday afternoon. It was determined we needed a new unit. Conway Air presented us with 3 viable proposals on Wednesday morning and we accepted one with the understanding the unit would be installed on Friday ( as we had a house full of company arriving). The unit was being shipped to Conway from Charleston - unfortunately, for Conway Air, the carrier's truck broke down and the truck/unit was towed back to Charleston. Instead of calling us & giving us "an excuse", Conway Air drove their own truck to Charleston and picked up our unit @ 8:00 pm and delivered it and installed it late Friday night. Our house was nice /cool for the arrival of our guests. Not only did Conway Air deliver on what they negotiated, they communicated fully with us the entire time and were friendly & courteous every step of the way. Conway Air has certainly earned our continued business and support. Dave & Nancy B, Little River,S.C. read more