Helpful staff! Clean bright store! Colorful fun frames! Great prices. Got my glasses in under a week. Score! read more

Great experience. Scheduled an eye exam appointment same day. Very easy process. The whole team there is wonderful and very helpful. The eye exam was a great experience as well. Dr. Carly Szafranski was great! She explained everything she was doing and educated me along the way! Had some long lasting dilation issues in my left eye 24hours after my appointment so I called them. Customer service was great and they contacted Dr. Carly directly and she called me with 10 minutes if the original call. She let me know it was normal and made a note in my chart to prevent it from happening again. Very impressed. Will be back. read more

I had an excellent experience at Warby Parker! I've always admired their online try-on-at-home business model, but having a local store where I can try on all of their frames is the best. Warby Parker offers so many hip and trendy styles as well as functional classic frames and sunglasses. I feel like whenever I compliment someone's glasses they all say, "Thanks. Warby Parker. Buhbye." I was able to walk in without an appointment with just my glasses Rx in hand, and I was attended to right away by very friendly and informative staff. They answered all of my questions regarding the blue light blocking add-on, the two lens thickness options, and low bridge fit options. After trying on almost all the frames, which is a fun treat in itself, I ordered a pair of the lovely Blair frames in rose gold with my prescription lenses with the blue light blocking filter. I paid right away and received the beautiful glasses (with complimentary WP case) in my mailbox a week later, though the standard promise is 7-10 business days. I love them! And they cost $100+ LESS than what I'm used to paying at previous optometrists. Also worth noting: The bright space with cool books for purchase that also double as their color coded organizational system is a plus. read more

Warby Parker North Loop - Love my new rose gold glasses! - Eyewear & Opticians Near Me - Minneapolis, Minnesota

I have a problem that I hope you can solve. Optical frames from another store are too narrow for my head. They said frames no longer come in multiple sizes, but these are pinching my head & leaving trenches on the sides of my head & are not comfortable. Do you have wider-than-average sizes in some frames & available to try on? Please let me know & I will arrange transportation to your store to try them on. I need my lense RX in frames that do not hurt my head. I am a retired senior. read more

I only needed my new glasses that I got in the mail fitted. Alex was in there and helped me out. He was very helpful, thoughtful asked , questions, and he not only fit my new pair, ! I have shopped at this store for a few years now. And he was super helpful and everybody was friendly. Thank you. read more

Well today is day 11 was supposed to get glasses yesterday, nope. I got them online, and no one can seem to answer a simple question: "where are my glasses and why aren't they ready? No one seems to know? The supervisors cant be found, the lab can't be reached big surprise. They are supposed to call back and this has been since 9:30 am EST. And they weren't at all cheap. I will NEVER recommend them and I will NEVER use them again. Perhaps the store route works great but online buyers beware. EPIC FAIL WARBY PARKER. Kristi B. International Falls Minmeditation. I wouldn't even give 1 star bu I have to. read more

Can I just say how very much I love Warby Parker? They are fast, efficient, inexpensive and have fantastic service. The frames are stylish and the quality of their products is amazing. I recently ordered a pair of high index, transitional standard glasses as well as sunglasses. We no longer carry vision insurance, but amazingly these two pair of glasses together were cheaper than my last single pair of glasses purchased from a competitor with insurance. Also, I find that they do a much better job of getting the focal points in the right place than the competitor. read more

Honestly one of the best customer experiences ever. Everyone was awesome there. I forgot to their names but the whole staff was awesome. Good job picking them . Will definitely recommend off of the experience alone. Great frames also . It was my first time every shopping in store at Warby Parker also. Keep it up guys! read more

Just stopped in today with my prescription to get a new pair of frames. Since there were several people in the store I asked a staff member if there was a sign up sheet. He said no but once I find a frame I like let a staff member know to receive service I picked out a frame in 10 minutes, flagged a staff member, who processed my order and I was finished in 5 minutes Great service read more

Very rude manager who does not care about his customers. I was 10 min late and they cancelled my appointment after 5 min. Terrible customer service and greatly inconvenienced me. I will not return. read more

My favorite place to get glasses by far! First the glasses choices are really unique and there's many options for all. They have a lot of shapes and sizes for all different face sizes because as someone with a small head sometimes finding glasses can be hard, but Warby Parker never disappoints. Their new store is also so adorable, I love the illustrations on the wall and the overall design of the store, super adorable. Also just a little cute plus, they give away cute little pins at the front for free which is just so cute! And the staff is really nice and help you find the perfect glasses for you, they're all very helpful and friendly. The delivery for glasses isn't that bad, but it does take around 7-8 business days for them to come. Overall I love coming to Warby Parker for glasses, it's always a fun experience! read more

I have been happy using Warby Parker for quite some time now and they lost my business today. I literally RAN into the store 6 minutes late after getting stuck in traffic from an accident on the highway, apologized, and they told me they only hold appointments for 5 minutes. That's a very fair policy. But I was only 1 minute later than that and they could not accommodate. I have had this appointment for a few weeks now, and I lost my glasses and needed a new prescription. Now, I will have to make another appointment (definitely somewhere else, might I add) and probably spend ANOTHER few weeks squinting away everywhere I go because y'all couldn't accommodate one (1) minute. read more

My wife needed a new pair of glasses.Our kids and grand kids purchased glasses from Warby Parker. So we went to a retail store in Edina,MN THE Galleria IN Edina, I was glad to see all the signage saying they had my health in mind with the COVID-19 in mind. We were told that after handling the frames, to put them on a tray so they can be cleaned (BY THE STAFF) But to my surprise the employees pickup the frames ( with their bare hands )wiped them off ( the frames ) then placed the frames back on the display case. They never disinfected their hands . After see this I didn't think they have my best health in mind. I will shop somewhere else for eye glasses. read more

Great experience. They took COVID-19 protocols seriously and without taking away from the shopping experience. Staff was friendly and knowledgeable. Fast and easy experience. 5/5 stars. read more

Great customer service. I scratched my glasses and they replaced them, and I immediately broke the new pair. I went back and they were able to fix them on the spot at no charge. read more

Was there Sunday and got my daughter's glasses repaired. Overall good experience... timely, thorough.. BUT felt like a freak. Overreacted when my daughter was repeating her email for the third time (through her mask) and pulled her mask down slightly so the guy could hear her. He took an exaggerated giant step backwards as if to say "how dare you?!?!" And we felt like crap. The staff working that day were arrogant and almost "BITCHY" read more

Quick knowledgeable staff that were extremely helpful! Clean store, easy to find. Great selection of eyewear to choose from. Added touch was the dog dish full of water at the entrance!! If you are in the market for new glasses, check this place out! read more

I love Warby and own about 10 pairs but I want this review to be taken as a warning for management that things are going.downhill. I ordered two pairs of glasses and one of them came incomplete and took a lot longer too. I tried to call twice and the phone rings, rings and rings.... you used to pick up right away and that was so impressive but that is really no longer the case. Please turn this around quickly read more

I ordered my glasses 6.5 weeks ago. Just like the the previous reviewers said, the location is great and the staff were professional. The wait in line at the retail site was long. I ordered 2 pairs of glasses on 1/4/19. One arrived in the estimated time period of 2-3 weeks. I like the style. The fit is just fine. Not great, but functional. But, I am still waiting for the 2nd pair. I have contacted them. They have never reached out to communicate with me about the delays and only respond to my inquiries. read more

Low quality frames and even worse lenses. Avoid this place and go to a real eye care professional!

Beyond disgusted. Paid for expedited shipping. That date came and went, and all I got was an email saying "opps, hiccup". No expected date. Nothing but excuses from customer service. ill be leaving town w/o my glasses and never shopping here again. Welcome back Vision World. read more

This place is amazing! The staff was so kind and welcoming, but not intimidating in the slightest. The girl that helped me out was so patient as I tried on just about every pair of glasses they had and helped me pick the best one. They all really knew their stuff, too! There was not a single questions they couldn't answer, whether it be sizing or insurance. The glasses are stylish and affordable, and I'm super happy with them so far! I will definitely be going back and recommending this location to all my friends. read more

Popped in while visiting my folks in Minnesota. With the help of the fabulous Grant. In less than 15 minutes, I walked out of there with two pairs of fly glasses for under $200. read more

Picking out glasses is usually quite stressful for me, but my experience at Warby Parker was really great! It was also very affordable (don't let an out of network insurance situation deter you - purchasing glasses from WP without insurance was less expensive than using my insurance at a different chain eyeglasses provider). I highly recommend! read more

Staff is friendly and professional....... Customer service, communication, follow-up, customer satisfaction is brutal-horrible. Worst I have experienced in a long time I ordered 3 pair of glasses and were to be delivered/picked up all on the same day/same time.....and received email confirmation that glasses had arrived. I show up to store Monday and 1 pair is in..... Story doesn't know where other 2 pair are...... Store looks in system and tell me glasses will be in store the next day (Tuesday) and I get confirmation email telling me this. I show up Wednesday and neither pair is in store. Store has no idea why they are not there and blames it on shipping, factory, anything but them. I ask why did I get an email saying that they are here for the 2nd time......they pushed it off to Corp and say it's handled by corporate....not them. I tell them time is money and they are wasting my time with all this back and forth.....no response, no comment, no urgency....etc. etc. etc...(it keeps getting better). Downtown store tells me they will be in for sure Friday....So I drive downtown again.....on Saturday and find only one of the two pair has shown up and the pair that did has a flawed lens and has to be sent back into corp to be fixed. They have no idea why or where the 3rd pair is. I ask why weren't the glasses inspected before: a.) left the factory or better yet..... b.) once they got to the store before sending me email and me driving down to get them......(no response) Now this is the 3rd time I have been into the store, 3rd email I have received telling me my order ready and 3rd time I have been misinformed with no explanation as to why beside blaming it on shipping. I have provided my cell phone number, asked to have them call me cell directly, this never happened, I called every time I received an email to confirm my order......your call does NOT go to store you ordered product from....your call goes to Corp answering service where they..."YES" confirmed my order had shipped. Now I have 2-3 weeks to wait for my faulty pair to be fixed. I told both the store and corp. I have wasted 3 trips downtown to this store and am sick and tired of it.....and they look at you with the "deer in headlights"..... Again....people were nice and professional.....but customer service and customer satisfaction is one of the worst I have dealt with in years. Never has anyone called or emailed me with regards to the constant delivery of wrong information or more importantly the wasting of time. This maybe an anomaly and I never wish ill will on any company but customer satisfaction should be priority #1 when is comes to running a business. This particular store/company has missed the boat on this one and I can not recommend to purchase of product from this company. read more