Just wanted to shout out the man this morning who helped me out. I didn't get his name but THANK YOU SO MUCH. I had a dead battery in the middle of the road this morning. I was in a storm super emotional, and the driver stopped to asked me if I needed some help. He was such an angel. I didn't get his name. But he was able to get my car jumped and back on the road read more

Completely upset, picked up my car smelling like cat pee, they said they have no idea how a cat could get inside bc "the windows were rolled up", but here some pics, they manager is so rude tho, that place made me feel uncomfortable, im pregnant and ofc i feel more sensitive, but having this lady yelling bc she said they did nothing wrong instead of be responsible made me so mad, the way all the office is yelling each other it's co uncomfortable too, i almost got hit by the entrece door when one of the workers strongly opened, like why is people so mad in there, car was in there for cuple days, it's been almost 2 weeks since I have it and I can not get rid of the smell. read more

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Prices to tow a car for less than 10 miles is 475$ , Avoid at any cost hourly rate is 200 plus and they wil milk their time.

We needed our car towed from future ford to Master Tech and Smog, Master Tech recommended this towing company. I called set up the tow and met tow truck at the dealership. Easy, professional and good value. thanks read more

Warning do not use Wap Towing!!!!! Unfortunately, my insurance company personally called this company to pick up my vehicle and deliver it to my home due to a part not being in stock for months and the vehicle can't be left at the repair shop while waiting for part. The vehicle was only their that day to assess the repair needed. Which was only the underneath catalytic converter. Distance 1.5 miles . Vehicle moved only once at repair shop to take intake photos which no massive hole damage. This damage is from Wap towing picking up my vehicle with flat bed tow truck. No one else touched this vehicle. I immediately contacted the office and talk to Stacy. Then I get a call from the owner Kim and try to explain the situation and the conversation only for her to get irate on the phone. Stating stuff like are you going call the cops on me? I had to end the conversation. I turned around and called my insurance company to notify them the situation, and to advise to never recommend this company, and never use them. While I was on the phone, here comes Kim calling in to my agent office. She was irate on the phone with them, I was told what she was stating... lies!!! If I could do a zero, I would I wish I would've known about this place and seen these reviews so I'm hoping this warning helps others to avoid the nightmare that some of us have already dealt with with this place. They take no accountability for the damages they cause . They do not care about their customers. The worst company I've ever encountered. Very unprofessional. read more

WAP Towing - Towing Near Me - Carmichael, California

customer service is terrible the lady is rude and disrespectful. Called for information to be prepared before I arrived to pick up car she was rude. Pulled in to ask if I could turn my car around due to lim space and backing out into traffic no respect read more

Last night on my way home. I got a flat tire while driving. Exited to the safest place. It was already around 7pm. My phone was on low battery. I was able to call and get in contact with WAP towing. Steve M was excellent in his service. He was very professional and he was so kind. He was very knowledgeable in helping me find where the hole was in my tire. Excellent customer service. Very knowledgeable. I spoke to the owner and she reassured me that I would get picked up. She also was excellent over the phone. I'm very impressed with WAP towing company. I would also recommend them to my friends and family. Thank you for getting me and my car home safely. read more

WAP Towing - Towing Near Me - Carmichael, California

Heartless and selfish guy named Jeff.... Pretended to care at first But then lied about EVERYTHING. Took our car without our permission, car was parked on the side of the road after car accident and we repeated multiple times that we will call our own tow company but he refused and stole our car. He runs his business with his wife who's just as rude and heartless as he is. Avoid this tow company at all costs! If I could I'd give it 0 stars. read more

The people there were amazing. They helped me when they didn't have to and showed me that tow companies can care about their customers.

This company does not even deserve one star. I have been calling on my vehicle which was towed from Highway 50 at the request of CHP on Thursday. Every time I called I was told they did not have my vehicle or they were unable to locate my vehicle. Miraculously my vehicle has been located. Great News, Right?? Not great news at all. They want $560 for storage from Thursday through today. So they play stupid for five days! Do they do this to everyone? These people are crooks. I don't know how people navigate through life with no moral compass. I would pay the $560 if i could drive it off the tow yard but it needs a new battery/alternator in order for that to happen. Now don't be too shocked to learn they won't let you do any repairs in their tow yard. So on top of the $560 I would have to pay to have it towed out of there. Than I would need to come up with more money for parts and labor. There is no payment plan option. You don't pay, you go to collection. Your business should be shut down and you should all be ashamed of yourselves. They have made it impossible for me to get my car back. I just got this car after being without one for 3 years. Five letter word...starts with "M" DEAR KARMA, PLEASE PLACE THIS BUSINESS AT THE TOP OF YOUR LIST! read more

Horrible, stolen my Honda crz, which I over paid for, looking for someone honest. My family photos album was in my car just a few things, I was not able to take everything I wanted out of the car, and a release form is mandatory for a vehicle to be towed, not signed due to police harassment to me, the tow truck driver didn't say anything, maybe $400 maximum of valuables were in my car. I could have lied about that, I wanted to put a lein towards the police and wanted wap to also. Never got to talk to them. 9 years of my life is gone, soon I will go to court and get my driver's license back. read more

WAP Towing - Towing Near Me - Carmichael, California

This place is a racket. CHP calls them to impound cars after accidents or DUIs, at which point they try to to squeeze as much money out of drivers and/or insurance companies as possible by holding on to your car until you pay their ridiculous impound fee in full while simultaneously adding hundreds of dollars onto that fee for every day that the car (which you're not allowed to move somewhere else) is on their lot. They won't work with you to fit this unexpected expense into your budget (they won't let you move your car off the lot to stop the bleeding and then let you pay them for the impound fee on a payment plan). They would rather try to steal your car and still put you in collections for the unpaid impound fee. Don't sign your title over to them under any circumstances. Ignore their threats. They aren't going to sue you (they wouldn't have any moral issue with suing you of course, they just know that there isn't enough to take from people who can't afford to immediately release their car from impound). If you really need to get your car back (i.e. it's not totaled or worth less than the impound fee), then a lawyer will likely be able to get enough knocked off the price to make it worth hiring one to write a couple of letters. If your car is totaled and you're fine with abandoning it, then abandon it without signing your title over to these guys or even letting them catch on to your plan. Tell them you need a day or two to get the money together. Don't sign anything. They won't be able to make money by seller your car to a pick and pull without having the title. Unfortunately, I didn't really get into the actual personalities of the people who work here, but suffice to say their pretty much what you would expect from people who decided to make career out of scamming people who have just experienced an auto accident. They think they're entitled to other people's money and have a huge victim complex when people can't afford to just write a check for their insane impound and storage fees. Rude and indignant from the very first interaction because they know literally everybody is going to end up being upset with them after learning the details of their scam. It seems likely that the positive reviews are fake (notice how they all try to emphasize that WAP is faster than their competitors, LOL) read more

These guys were super helpful! My husband was in an awful accident and they were very kind and straight forward about the process to retrieve our car and very accommodating to our situation of picking it up. Car accidents are so stressful but these guys were very considerate. especially the receptionist, I forgot how to pronounce her name but it started with a T and she was so kind!!!! read more

Terrible company, car got stolen and found in the middle of the street on Friday. I wasn't able to get it on Friday because they had closed. They charged me nearly $500 for the storage of the vehicle even though there was nothing I could've done to get it earlier and it was STOLEN. Distasteful company with no spine. Don't do business with them. read more

We had a driver dispatched through our insurance today. When he arrived he wasn't in a mask and got very close to us so I asked that he put one on and he refused, stating he didn't believe Covid-19 is real. Absolutely unacceptable and disrespectful to anyone who has had the virus or lost a loved one because of Covid. We have also reported this to our insurance and asked they never dispatch this company to us again. read more

My sons car was towed last night per chp, they called WAP towing, after reading the reviews before calling I was a little hesitant. I have always had bad service with towing company's. But from the moment I called inquiring how much we owed, they were nothing but professional. They even told me exactly what we needed to get the car out. When we got there, we felt welcomed in the office, it has a very homey feeling, and the staff were super nice and accommodating. There was no hidden prices, it was the same total they told me over the phone. The car ended up not being able to be driven, it broke down, and they towed it to my house for a steal of a price. I have never had such an amazing time experience. I grabbed a couple of their cards so I'll always have them. I will forever now only use this company... and I will recommend them anytime anyone asks for a reference. read more

I will leave a more detailed review later but I will say this tow yard and it's employees are despicable, incapable and completely looking to make any extra money wherever and however possible - they are obviously hurting for the extra money given their run down location and unprofessional staff. The employees are all incompetent, that includes the owners. They are incredibly condescending but have no ethic or professional training whatsoever; unable to communicate effectively, talk over you, answer phones with loud and barking dogs in the background. The place is a hot chocolate mess and just wished they used be extra money they charged to buy their employee some presentable clothing and typing courses so we didn't have to waste our morning watching her peck at her keyboard and still make a mistake each time - not even sure about how they run and operate. I hope nobody ever finds themselves having to deal with this company in their lifetime because it takes a lifetime to do or resolve anything. Expect to wait at least 2 hours for Susie in their mold/foul smelling office to get anything done and expect your car to be filthy and sitting on a bunch of broken glass, waste, car debris and god knows whatever else is in this disgusting tow yard. read more

This company over charges.. They really put the knife to you.. I only used them because I wasn't given the opportunity to call my own company. My sons ar caught on fire, ong. Dont use them they charge $4.00 by the minute after the first hour at $240.00, according to the office staff.. read more

Awful customer service had to call to see if I could make a payment plan and the lady who answered wasn't friendly whatsoever and said I had to pay in full within 24 hours read more

Just used WAP again and they're just as helpful and friendly as the previous two times. I highly recommend them to anyone! I have AAA and I can get towed for free. But they take forever. WAP is very fast. When it's 100 degrees outside, or the middle of the night, it's so great to just be picked up and not have to wait. Thanks guys. read more

Best towing company ever!!!! Such fast reliable service!!!! Kim always makes it work in a quick moment.

EXTREMELY rude and unprofessional! Do not give these people business. GO SOMEWHERE ELSE!! This place should be shut down. 0 customer service skills. Not sure how places like this exist. read more

I am so grateful for WAP Towing. I had been stuck in the extreme heat for hours while the tire company who just changed the tires on my car tried to fix whatever they broke to no avail. Then AAA gave me a 2 hour arrival ETA. I was starting to have a meltdown. Kim answered my call immediately and WAP arrived within 15 minutes, even arranging to take me home. This was the last thing I needed to contend with today and I'm so grateful WAP saved the day (and my mind)! read more

CHP called this tow company without my permission after an accident.. after about an hour of the tow truck driver flirting with the female officer (they knew each other by first name) another officer loaded up the car and towed, despite my protests of wanting to hire a company I trust. They charged an outrageous sum for a couple mile tow and destroyed my personal property by pulling my 200 dollar baby carrier out of my trunk and placing it over the glass to protect his precious behind. When I called to let them know their driver had done this, the owner argued with me and told me to "sue us in small claims court" read more

WAP Towing - Baby gear with glass embedded in it - Towing Near Me - Carmichael, California

I has a great experience with wap kim the owner helped me out she was helpful and got my car out quickly

Hey I need to get my friends car out of your towing yard. I know you guys do the best you can in your power to steal the car from naive American citizens. Can my friend use my credit card to make the payment so you can release the vehicle. If my friend can not use my card I want to know why and what's the law for paying to release the vehicle using a friends or family members card who is willing to help a friends in need. So far I am extremely disappointment with your companies services. It seems like you are scamming the American people and taking their car to make more money. Is that true?? Oh by the way your website is not working so I am not even sure how legit is your company. You need to pay your hosting account bill to Godaddy to keep your website running. read more

WAP towing is amazing. They are always courteous and professional when I am stranded because my car decided to give out. I have not had to wait very long for them to come out (especially compared to other tow companies) and they always know how to get my car back on the road again. Thank you for being awesome! read more

If I could give this place 0 stars I would ,they are rude and RACIST . They acted in a rude manner but when a white individual entered then where extremely nice and helpful. I didn't want to make this about race but I find No other explanation . i don't understand how this place is still operating. read more

The owner was unprofessional, pushy and impatient. I would never recommend this place. I had no choice, the police called this towing company after my car was in an accident. read more

I called and set appt for them to come to my property (1 mile away) to post a no parking sign. He never showed? I called him back and he couldn't remember having an appt? NEXT..... read more

I call them for a quote said it 75$ for a flat bed tow for 1.3 miles, I called them back 20minites late they jack the price to 95$ what a scam never ever going too call these scammers again. read more

Just left here and can honestly say I've never been to a tow yard and left so happy! Kim went above and beyond to understand my situation and help me in any way that she can. She not only helped for me to afford my tow bill but she went above and beyond and helped me fill out all the necessary paperwork to release my liability for the vehicle in the future. Her staff was also very friendly and it was refreshing to be somewhere where it felt like people actually enjoyed their jobs. You know you had a great experience when you pay somebody $500 bucks and walk out happy instead of pissed lol thanks a million WAP Towing! read more

This review is specifically for the awful MANAGER!! I can't believe you people call yourself a "business". Learn some real life people skills. These people do not had understand that cars being towed is a common thing!! They detained my car for over 48 hours because they needed more time to process. How about you do your job and with some customer service while you're at it. Don't forget WE PAY YOU! And you guys make lives miserable. WORST COMPANY EVER!! You'll save more money somewhere else. read more

My first contact with this company was a nice woman named Kim. She was courteous and scheduled the towing pick-up I needed based on my scheduling needs. When the day came the tow truck driver showed up on time, which I love, and safely and quickly removed a vehicle from my garage. Less than 48 hours later I was driving to work in a different vehicle when my thermostat went out. I called WAP and in less than 15 minutes the same tow truck driver arrived to hook me up and take me to my mechanics! BOOM!!! 15. Minutes. I /was/ less than 5 miles from their location but really?!!! I've never waited less than an hour for a tow before and they showed up in less than 15 minutes?! ...THIS is the way to make customers feel special, spoiled and loyal to your company for life! The prices are COMPLETELY reasonable as well! A+ all the way around! read more

I was involved in a Motorcycle accident and was hospitalized for 23 days. WAP owner waved my tow bill due to my military status. It's not everyday you find yourself over your head but I appreciate all you due for our Military and Thank you so much for your support!!! read more

I had my vehicle towed by this company, and neither tow truck driver nor Sergeant of Sacramento County Sheriff's Department gave me any tow information. All parties involved have failed to give me any information involving the whereabouts of my vehicle. read more

Called them and spoke to manager reporting that after my car was towed to WAP all change, windshield phone mount and FastPass were all missing. This did not phase him in the least. No apology, no questions or concerns. He promised to call me back. Of course he never did. Will never use again. read more

A few months ago this company went into my apartment complex and towed my car. I was parked on the side of the pool where people are constantly parked but they decided to tow my car. They did not notify me. I carpool to work so sometimes I do not use my car and this was the case as it was early in the week. When I had went down to my car it was gone I thought it was stolen as I have never seen a car get towed in my complex. My mom called out apartment manager and she stated she does not call for cars to be towed as she knows how difficult the parking can be in the complex. When speaking to a women at this facility she stated my car was only there for two days and if I went there next morning as they were closed then I would have to pay 260. When I went there next morning there was a different woman who told me my car was there for 3 days! And upped the charges 100$ !!!! I was so mad and confused and this woman couldn't even tell me who I some with. Then some man who claimed to be a ex cop? Came in and started being very rude as I was trying to express for frustrating it is I'm being told different things and when talking this man started telling the woman to ADD MORE MONEY!!!! More money for being frustrated at your terrible service ?!! That is wrong!! I paid almost 400$ or maybe a bit more this was in November 2021. I am writing now because I constantly see people parked all over my complex on the side of the buildings and even in the rocks! And they do not get towed!! I do not want to be that person to call because I believe in karma and that is not right. But it is frustrating seeing cats parked where I parked and not get towed. Also the woman at the facility told me no one in my complex called to tow my car. What happened is this tire company when they need their money they go into apartments and tow cars to get money!!!! It is a scam!!!! This is a terrible company read more

excellent customer service, very helpful help alleviate a lot of stress was very kind I would definitely highly recommend this service to anyone for their towing needs. The yard was very clean and well organized, and the customer service was exceptional . Thank you WAP Towing read more

Excellent service in all aspects, owner was very kind and helpful in taking care of my towing problems. Highly recommend them !