I called their office again today, regarding a repair issue, and I spoke to both Rachel and Nicole…read more They provide excellent customer service. I'm also impressed every time I call the Hollis Office!

extremely disappointing service, every time. They are unorganized, shady, and regrettable. We have…read morebeen met with hours of frustrated customer service due to technology issues on their side, that is "fixed" until next time where they have no recollection or proof, and we have to do it all over again. Emergency services are in shambles, and the dispatch folks are seemingly also lost. absolute worst of it all, we have been charged multiple times for the same delivery, which is thousands of dollars lost in one moment.. Unprofessional, caused havoc, and definitely seeking other heating solutions moving forward.

I am a current Dodge Propane customer. I called this morning because we ran out of heating oil in…read morethem home we purchased 7 months ago, which is my mistake because we're not used to heating oil and have previously only had natural gas. I called Dodge to see about getting heating oil delivered and was told that they are not taking any new customers even though I have purchased propane from them several times. Bad customer service. Val is not exactly rude but has no customer service training it seems. As soon as I'm able I'm switching to another company for propane.

Beaupre installed our propane tank 11 years ago and just installed a propane gas log set into our…read morefireplace. Neat, polite and efficient. They return calls and show up when the say they will.

From the owner: Beaupre Fuels is a family-owned heating oil and propane company proudly serving Biddeford, Saco,…read moreOld Orchard Beach, Kennebunk, Wells, Scarborough, and surrounding Southern Maine communities since 1947. We specialize in reliable heating oil delivery, propane delivery, kerosene, tank monitoring, heating system installation, furnace and boiler repair, preventative maintenance, and 24/7 emergency heating service for residential and commercial customers. Our experienced team is committed to dependable fuel delivery, competitive pricing, expert HVAC service, and exceptional customer care to keep Maine homes and businesses warm year-round. Located in Biddeford, Maine, Beaupre Fuels has built a trusted reputation for quality heating services, fast response times, and personalized local support for more than 75 years.

Amazing service. Nothing but good things to say about this great company. When I'm in need,…read more(usually by my own neglect), they always step up nd help me out. 5stars, all day.

Always very pleasant - and always deliver on time but it does take a while to get it so better to…read moreorder a week in advance-otherwise I have been quite happy with them

Generally good and reliable. Had some hiccups over the years but we're handled by the management…read moreonce brought to their attention.

Everything and everyone is first rate. Truly the best company to work with. From the service…read moredepartment to the delivery all is great.

yelp apparently it won't let you leave a review unless you use 85 characters, so after this brief…read moreparagraph, I would just like to say that.... I ordered 500 gallon buried propane tank, it was delivered on time, great service.

My own oil company will not service my furnace. It was overdue to be done. I asked Frederick…read moreBrothers if there was any chance they could expecting to get back a no because I am not a current client of theirs. They didn't hesitate and were there just a few days later. Very professional and much appreciative

So as a widower whose wife used to handle the utilities I feel really taken advantage of by Eastern…read morePropane. I hate bills so I did a pre-buy in June for 2.05, paid in full. Then in July the association got an offer of 1.94 on a prebuy from Eastern. Since I had not signed the original contract they honored the price, but were really vague about how the credit would be applied and refused to mail me a check for the difference. If Mr Clement and Eastern need my $102 that bad u feel sorry for them. BUT IT GETS BETTER..,actually worse. Dead River approaches the association and offers 1.79 a gallon. This is a warning to read the prebuy contract(who does really)with Eastern. In a rude way I was told you're locked in...nothing we can do. Plus "we don't know how Dead River is doing it. Really. Either Dead River is a much smarter more efficient company, or Eastern essentially said too bad dummy. Great way to build a customer base. BUT WAIT I said that I wasn't feeling very warm and fuzzy with Eastern so I asked what happens if there is a balance at the end of the season. Now bare in mind I had already told the girl I would no longer be a customer next year. She said we will apply it to next year, but if I insisted they charge a .50 per gallon fee. So something I paid for gets docked for what? Greed I guess. So stay away from Eastern, cash...not the customer...is king.

This is a buyer beware. We have two large propane tanks. The only item we run off those propane…read moretanks as our generator. I was billed on January 16 for $758 because they filled both tanks then I get a bill today for $320 I know they haven't been back to refill so when I called it's because I didn't meet the quota of 190 gallons in the previous year so they pick a random number and charge you that, when I called she said it's in your contract which by the way I got in 2014. She sent the contract to me nowhere in there does it say specifically how many gallons you need to get per size of your tank per year to avoid this number that they pick out of the blue because that's also not written down in the contract. So beware they can pick numbers whatever numbers they want because they don't have a chart that says if your tank is this much, you must fill this much to avoid the rental charge. It's a really shitty company to deal with they just give you nothing but the OK sorry ma'am sorry ma'am, and they try to say that it's in their contract and their contract is so obtuse. It makes no sense! if you are considering getting a propane company make sure you ask about their rental fee if you don't get enough gallons. they don't know what they're talking about and they can't give you a concrete number don't use Eastern propane you'll be sorry.

They are just so friendly and easy to do business with. I'm an elderly single woman living alone…read more During the recent power outage I had no heat or hot water. I called and they were here the same day. Champagnes is a great company and is very helpful.

Sunday morning, Dec 29th, I lost my heat and hot water after moving in to a new house, Christmas…read moreeve, that had your tanks. went down into the basement to see what was wrong and the boiler had an f4 fault code. went outside to check the tanks one was at 0% one was at 80%. I called my brother-in-law who's an HVAC tech and he said the gage that read 80% was stuck and both tanks were actually empty. called to ask for an emergency fill and they said no fills are done on Sundays and to call on Monday. Called this morning and they said because i just bought the house i need to sign up wait 72+ hours for account approval then i can maybe get on the schedule. So instead, I called Waltz & Sons down the street from me, and they had your tanks swapped out in less than 2 hours from phone call to install. So please come get your tanks off my lawn!

Wife's cousin waiting for 7 days for her delivery, and is bed ridden with back surgery, and when I…read morecall it takes hours for call back, and they say will look into it, and nothing happens, and calling them is a 2 hour call back, maybe, and no results...and her propane is empty...and no one cares

I've been a pre-pay customer for more than 10 years. Suburban guarantees automatic delivery to my…read morehome for the propane that I have already paid for. On Christmas Eve I checked my outdoor tank and discovered that the tank was 10% full. I called and left a message at the offices in Portland to request a delivery. I have never heard back from them. The day after Christmas (Friday) I called back just after 8 am to request a delivery again. After a half hour waiting for a customer service rep to pick up I spoke with Jenny who told me that she was putting in a delivery request ticket and the propane would be delivered later that day. It was not. On Saturday morning at 8 am I called back and waited another half hour and then spoke to Mary who went through the same process with me. I asked her to have the dispatcher and or driver let me know when I should expect the propane. Never heard back from anyone. And there was no deliver by 3 pm so I called back again to checked on the progress. Spoke to Devan and then Brenda who both went through the same process and said they were contacting the folks in Maine again who deliver the propane. No delivery or communication on Saturday. On Sunday just after 8 am I called again and after another half hour on hold I spoke with Gloria who said that they were working on 'on an exceptional practice' basis. Not sure what that meant? She said she was contacting the "driver". At 2:45 pm I called them again and left a message. At 3:25 pm I got a call back from Cody who went through the same process with me and then just hung up on me. Very unprofessional. I called back at 4 pm ingot through to Taya who said she was that they were dispatching a driver and that they would call me to confirm directions. Did not get a a call or a delivery!? On Monday at 8 am I went through this again and got Brenda again. She confirmed that my phone number and the detailed directions to my house were connected to my account and available to the assigned driver. At 1:30 pm I got Samaia on the phone who was able to connect me to Dylan, who is higher up in the customer service center. He went over the details of this now very tiring story, reconfirmed the phone and direction info and said he would expedite the delivery. It is now 5:40 pm om Monday afternoon. No calls back from anyone at Suburban AND NO PROPANE DELIVERY!! All the customer services reps was professional and tried to assist me except Cody. This is NOT customer service and I suggest, you consider your options carefully when consider using Suburban Program. For more than 10 years I felt like a valued customer. NOW I REALIZE I AM JUST A DISPOSABLE CONSUMER!! Sad, but true.

Very happy a friend made the recommendation and I made the switch ! Friendly , fast and reliable…read moreservice

We ordered fuel, got a confirmation and they did not deliver. They yelled at my husband and wanted…read moreto charge the increased and not the confirmed price. Also, they would not deliver the oil now even though this order had been placed on March 3rd, there was a confirmation, and then they did not contact us or deliver the oil. Now our oil is so low that we are going to need to find alternate ways to heat. They were yelling at my husband the excuse that they have 1200 customers and now they have 1199.