We just installed a generator, and the company we had contacted for propane on the day of the…read moreinstallation simply didn't show up - despite our being told that the propane would be delivered "first thing in the morning." They supposedly had an emergency. (See below about how fast they returned my call when I cancelled their service.) I contacted Waltz in a panic and, once they ascertained that we owned our tanks, they were able to get to us the same day and within a few hours and, after ensuring that everything was as it should be with our tanks, filled the tanks. I want to add that - as opposed to the former company, who did not respond to my emergency call inquiring as to where they were and ONLY called me back when I left a message saying they were no longer needed (and they called back seven minutes after *that* message) - each and every time I called Waltz & Sons the calls were answered promptly and courteously and my questions answered. Although I didn't appreciate the former company's "let them eat cake" and "we'll get back to you when it suits us" attitude, I consider that now that we are customers of Waltz & Sons, everything DEFINITELY ended up all for the best! I should add that the people who provided and installed our generator said that they have had a number of dealings with Waltz & Sons and recommended them highly. In addition, months before, I had compared prices for about six propane companies with Waltz coming in as the second least expensive and the company that never showed being least expensive, so paying a TINY BIT more to actually deal with a competent and efficient company that shows up has turned out to be well worth it.

From the owner: We are a family owned and operated business specializing in Residential Propane Delivery and…read moreInstallation since 1996. We service a 50 mile radius of Buxton, ME.

Amazing service. Nothing but good things to say about this great company. When I'm in need,…read more(usually by my own neglect), they always step up nd help me out. 5stars, all day.

Always very pleasant - and always deliver on time but it does take a while to get it so better to…read moreorder a week in advance-otherwise I have been quite happy with them

Wow! What a chaotic experience I had stopping by Cumberland Farms this Thanksgiving day to pick up…read morea Thursday paper. The placed was packed with a long line. Thank goodness they had two people running the cash registers and it didn't take long for me to work my way to the front of the cash out line. The parking lot was crowded full with vehicles all trying to buy gas or work there way to a parking spot so they can make their way into the store for their Thanksgiving needs. Normally, I would have given Cumbys a 3 rating today, but do to the fact that they offered it's customers a free cup of coffee and the fantastic demeanor of the sales associates I am up in my rating to 4. Way to hire fantastic employees Cumberland Farms.

Store is small and needs some renovation. Coffee is great. Customer service it's excellent!…read moreThe parking lot is small, but the manager said it's due to the small piece of property they have, there's no more room to expand.

I would give ZERO if it was an option! Most unprofessional…read moreexperience I have ever had!! Thankfully, I was at home when this delivery was supposed to occur. As I was getting out of my car, I realized that the delivery person a.k.a. the owner had ripped my gate off my fence. When I asked him if that's what actually happened he said "there was ice there. What was I supposed to do?" Not : "I'm sorry " "It was accidental " "I pulled too hard" But "WHAT WAS I SUPPOSED TO DO?!?!" Perhaps- not deliberately destroy my fence?!? There were indeed other options- including leaving or asking me to open it. Maybe he feels entitled because he's the owner. I was in the driveway when he arrived with my headlights on- as I had just pulled in. However, he never communicated any concerns to me just ripped the gate off. Then accused me of not taking care of my property. Class act !! It may make NO difference to him if I never use his service again- but you can be sure I will share my experience. And thankfully it is all on my security camera as well. I will be sending an invoice for repairs.

Oil prices are fair, online electronic payment options a huge plus, personal service most helpful…read moreand reassuring. Burner service is excellent and fairly priced. Advance recommendations on repairs, replacement parts, and thermostats have avoided problems during the critical cold season. I have been customer for over eight years and plan to continue. Dependability is my main concern, and Maine Heating Solutions comes through. R.P.

I've had Rinaldi for my oil delivery, cleaning my furnace and now fixing my furnace. Customer…read moreservice is the best. When i call always willing to help and very pleasant. i can't remember his name he was from the Dayton area but he was wonderful and did a great job. Last night my furnace stopped no heat. I called Rinaldi at 7:15 Ron was here around 9:15 and gone before 10. He was very helpful and informative. He knew what it was right away and fixed it. I wish all customer service was like the service I've had at Rinaldi. Thank you!

I signed up with this company at the start of the winter hoping to have an established account with…read morea company to make service and deliveries easier. I scheduled an estimate and a cleaning in November and they cxld the estimate twice and never called me back to reschedule the 3rd time and the cleaning they came and cancelled due to not allowing enough time to finish it, they rescheduled it last minute. Last night I called for emergency service - and they have no tech available. Today, I called to get added on for a delivery and they could not accommodate that until Monday. It's going to be below zero and snowing all weekend. At that point, I cancelled my account. I don't see a reason to have one if they can't do anything for me as a customer when I need it. I'm not sure how they service customers in Southern Maine; as I live in Lewiston. However, it's clear to me they don't really want to service up here and should just stop offering it.

I used to visit this store once a day in the morning and sometimes again in the afternoon. And then…read morethey remodeled and the lights are so bright, I get headaches. I hope they get a dimmer soon.

Everyday the hours of this store changes one day it's open until 10 the next day it's closed at 8…read more Then the employees decide when and when not it's open because the time on the door isn't the same

I could not have been happier with Scott Dugas Trucking & Excavating from how quickly my initial…read morecall was returned to the in person visit to review my needs. Scott Dugas was honest, straight forward and true to his word. His crew showed up on time, worked organized and diligently, cleaned up beautifully and sodded my yard when the job was completed. I was fortunate to have chosen Scott Dugas for my issue and will certainly use his business for any work needed in the future. It is definitely a company with heart.

Dugas Excavating is a great company and a pleasure to work with. Scott and his two sons, Greg and…read moreSteve, are always helpful, responsive, fair with pricing and accommodating with scheduling. Dugas doesn't mind doing any size job either. We are lucky to have this type of local business.

It's always a struggle to find helpful employees at Lowes or Home Depot…read more This morning I had the pleasure of having Mike from Lowes in Scarborough, Maine in hardware at aisle 15 help me with cutting a strip of plexiglass. Kudos to Mike!!! He's a seasoned employee with a knack for true customer service. Thank you Mike- God Bless you

The gentleman at the paint desk is technologically illiterate, I suspect because he didn't wasn't…read moreexposed earlier in life. Unfortunately today's paint requires human operators with a basic understanding of how to get paint to mix using both a computer and a shaker. I recommend that Lowe's carefully consider which employees are placed in which locations to ensure those in the more demanding areas, have the competency to assist.

I have been a customer for many years, but unfortunately their customer service has consistently…read morebeen disappointing. I recently ordered 170 gallons of oil, and their online portal quoted me $471.24 (which works out to about $2.77 per gallon). That seemed unusually low compared to the local average of $2.99-$3.09, but since their system confirmed it, I placed the order. When they delivered, they were only able to fill 134.8 gallons, but instead of honoring the quoted rate, they charged me $3.09 per gallon -- over $424. This was a huge discrepancy compared to what I should have paid based on their own quote (about $373). When I questioned it, I was repeatedly told the system was wrong and was essentially dismissed. Even a manager implied I was "confused," rather than acknowledging that their online pricing system gave inaccurate information. Mistakes and glitches can happen, but the way a company handles them matters. A respectful resolution -- even honoring the day's posted price of $2.99 -- would have gone a long way. Instead, I was told my confirmation screenshot "meant nothing" and that they would not stand behind their online system. Because of this, I can't recommend ordering from them. Their online pricing is not reliable, and their customer service is unwilling to work with customers when issues arise.

They used to be great. I have a small oil tank that would run out at times when I did not expect…read moreit. They were always able to accommodate me within a few days or a week at the most. It was easy to reach them and they cared. Since being acquired by Superior Propane, they have become the WORST. I started with them in 2012 and as of today, they have lost my business permanently. I spoke with a rep who told me that she has had many long term customers express the same disappointment. I used to recommend this company but now I strongly suggest you steer clear.