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    Mainely Plumbing & Heating

    Mainely Plumbing & Heating

    (14 reviews)

    I can't give enough praises about Mainely Plumbing and Heating. They were prompt and responsive…read more They installed a new AC and dealt with issues related to my previous units. Jim and his son were helpful and knowledgeable. In addition, they are reasonable. They provided terrific service and came on the weekend to deal with my old unit. I would recommend them without reservation.

    I had a job scheduled with this company 9/22/24 in the amount of, $6,338.17. Sept 19, 2024 the…read moreoffice sent me a contract in an email that requested a pay the deposit of $2,112. The contract also stated that if I paid cash for the whole job I'd save $347.46. I like saving money so I sent the required deposit of, $2,112 using my, ATM card which is considered cash. Shortly after a Mainely Plumbing staff member emailed me stating "the atm card does not qualify me for the above discount". I wrote back that the atm card is cash, it's not a credit card. The employee stated back "an atm card acts like a credit card and they get charged a fee for the transaction". I went to my bank and they stated "there is no transaction charge to a business when they receive payments via ATM cards". Mainely Plumbing insisted otherwise so I cancelled the job on the same day I received the contract 9/19/24 and requested they return my deposit. I sent two emails since I had cancelled asking "when should I be expecting the refund" and no one has replied. As of 9/30/24 I still have not received my deposit back and I've had to file a complaint with my bank.

    Gammon’s Heating & Cooling - Special offer

    Gammon’s Heating & Cooling

    (9 reviews)

    Our recent annual maintenance service with Gammon's Heating & Cooling was an excellent experience,…read morethanks to technicians Tyler and Aaron. Their technical proficiency was evident throughout the visit. They serviced our nine wall units and two outdoor condensing units with care, attention to detail, and a clear commitment to doing the job correctly. Although our heat pumps were originally purchased and installed by Gammon's, this was our first full annual maintenance under their service program. We had expected the work to occur in early fall or mid‑winter, but due to a high volume of emergency heating calls, the company requested that we defer to spring. While the delay was understandable, it highlighted the importance of strong scheduling and dispatch coordination. During the visit, Tyler and Aaron identified several condensate drains that had not yet been tied into the sewer system and completed that final installation step. This proactive work likely prevented future moisture‑related damage to walls or flooring, and we are grateful for their diligence. Their problem‑solving skills, tenacity, and customer‑focused approach stood out and gave us confidence in the long‑term reliability of our equipment. We did choose to upgrade to a more comprehensive maintenance plan and look forward to having our annual service scheduled just ahead of the winter heating season. We recommend Gammon's Heating & Cooling and believe the company delivers strong technical service. One area of opportunity is dispatching and scheduling. It would be helpful for dispatch to confirm the number of units at a customer's home, understand where equipment is located, and estimate the appropriate number of technicians needed. Additionally, providing more accurate arrival windows--or proactive updates when schedules shift--would help customers avoid waiting longer than expected. Overall, the quality of the technicians' work was excellent, and with some refinements to scheduling and communication, the customer experience could be even stronger. We look forward to their handyman sheet rocker coming to patch and match wall section removed and their electrician coming to correct ground fault circuit that appears to be missing a neutral wire.

    Absolutely awful…read more Since I posted my first review, we found out that two of our units were faultily installed. One led to widespread leaking (where they didn't attach the hose properly to the unit to have it drain out) that ruined our second floor ceiling and destroyed a closet. Over a year later, we started to see our living room unit leak water profusely. An agent was sent out yesterday to fix it, but lacked a ladder and said he would be back. He never was, and attempts to get someone out here again have been met with bald faced lies - "we have no record of a visit set up." These people do not install these heat pumps correctly. We have had widespread damage to our house as a result of their negligence. Do not use them EVER. Not only is their installation crappy and negligent, but their communication is faulty and suspect. Do not waste your money.

    Rinaldi Energy - hvac - Updated May 2026

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