We just installed a generator, and the company we had contacted for propane on the day of the…read moreinstallation simply didn't show up - despite our being told that the propane would be delivered "first thing in the morning." They supposedly had an emergency. (See below about how fast they returned my call when I cancelled their service.) I contacted Waltz in a panic and, once they ascertained that we owned our tanks, they were able to get to us the same day and within a few hours and, after ensuring that everything was as it should be with our tanks, filled the tanks. I want to add that - as opposed to the former company, who did not respond to my emergency call inquiring as to where they were and ONLY called me back when I left a message saying they were no longer needed (and they called back seven minutes after *that* message) - each and every time I called Waltz & Sons the calls were answered promptly and courteously and my questions answered. Although I didn't appreciate the former company's "let them eat cake" and "we'll get back to you when it suits us" attitude, I consider that now that we are customers of Waltz & Sons, everything DEFINITELY ended up all for the best! I should add that the people who provided and installed our generator said that they have had a number of dealings with Waltz & Sons and recommended them highly. In addition, months before, I had compared prices for about six propane companies with Waltz coming in as the second least expensive and the company that never showed being least expensive, so paying a TINY BIT more to actually deal with a competent and efficient company that shows up has turned out to be well worth it.

From the owner: We are a family owned and operated business specializing in Residential Propane Delivery and…read moreInstallation since 1996. We service a 50 mile radius of Buxton, ME.

Matt is the best in the business! He is one of their best employees! Great service and delivery.read more

**UPDATE** Jarmin just arrived with our delivery tonight at…read more7. Thank you for your quick response and Saturday evening oil delivery. Now we can all breath a sigh of relief and take a nice warm shower! Greatly appreciated. **ORIGINAL** I called around to see if I could get delivery during the week. I spoke with Kayla on Tuesday evening who gave wonderful advice and said that I could put diesel in my indoor tank to get me through until a delivery could be made. She said she had space on Friday. I called and left a voicemail for Kayla early Wednesday morning and sent an email to the general mailbox (just in case) to schedule the delivery. Kayla called me back shortly after she received my message and said that she could still fit me in on Friday and added me to the schedule (hooray!). Once scheduled, I called and cancelled my order with another company that was going to try to deliver on Friday, but would definitely be able to deliver by Monday. A couple of hours later, I received an email from Stephanie that said that there was no room until Tuesday; I disregarded it because I had already scheduled the delivery with Kayla and I knew they must be super busy and just had lines crossed. Stephanie then called at the end of the day to apologize for taking so long to call and I assured her it was ok. I told her I spoke Kayla earlier regarding scheduling and that I was scheduled for Friday. ....fast forward to Friday... I started to worry around 3 and left a voicemail for Kayla. She called me back shortly after and said that the drivers were out until 6pm and not to worry.... I had not received the delivery and called at 6:30pm and left a message. Kayla called back and said the driver was actually out until 9pm and that she would check with dispatch. Unfortunately, I didn't hear back, and we didn't get our delivery. I went to the gas station last night and got $45 worth of diesel to add to our tank because the last thing I want is for our pipes to freeze or my son to be cold. I'm just disappointed. I don't know what to do now. I cancelled the guaranteed delivery for Monday from the other company, and will go broke adding diesel for the next 2 weeks until we can get a delivery. I have read so many wonderful stories and reviews about this company, and know mistakes and oversights happen. I will update my review next week because I believe that great customer service can be defined by how a company responds to issues and takes ownership of mistakes. Stay tuned... (Sorry about any grammar mistakes. It took a lot of writing and revising before I just hit post!)

Wife's cousin waiting for 7 days for her delivery, and is bed ridden with back surgery, and when I…read morecall it takes hours for call back, and they say will look into it, and nothing happens, and calling them is a 2 hour call back, maybe, and no results...and her propane is empty...and no one cares

I've been a pre-pay customer for more than 10 years. Suburban guarantees automatic delivery to my…read morehome for the propane that I have already paid for. On Christmas Eve I checked my outdoor tank and discovered that the tank was 10% full. I called and left a message at the offices in Portland to request a delivery. I have never heard back from them. The day after Christmas (Friday) I called back just after 8 am to request a delivery again. After a half hour waiting for a customer service rep to pick up I spoke with Jenny who told me that she was putting in a delivery request ticket and the propane would be delivered later that day. It was not. On Saturday morning at 8 am I called back and waited another half hour and then spoke to Mary who went through the same process with me. I asked her to have the dispatcher and or driver let me know when I should expect the propane. Never heard back from anyone. And there was no deliver by 3 pm so I called back again to checked on the progress. Spoke to Devan and then Brenda who both went through the same process and said they were contacting the folks in Maine again who deliver the propane. No delivery or communication on Saturday. On Sunday just after 8 am I called again and after another half hour on hold I spoke with Gloria who said that they were working on 'on an exceptional practice' basis. Not sure what that meant? She said she was contacting the "driver". At 2:45 pm I called them again and left a message. At 3:25 pm I got a call back from Cody who went through the same process with me and then just hung up on me. Very unprofessional. I called back at 4 pm ingot through to Taya who said she was that they were dispatching a driver and that they would call me to confirm directions. Did not get a a call or a delivery!? On Monday at 8 am I went through this again and got Brenda again. She confirmed that my phone number and the detailed directions to my house were connected to my account and available to the assigned driver. At 1:30 pm I got Samaia on the phone who was able to connect me to Dylan, who is higher up in the customer service center. He went over the details of this now very tiring story, reconfirmed the phone and direction info and said he would expedite the delivery. It is now 5:40 pm om Monday afternoon. No calls back from anyone at Suburban AND NO PROPANE DELIVERY!! All the customer services reps was professional and tried to assist me except Cody. This is NOT customer service and I suggest, you consider your options carefully when consider using Suburban Program. For more than 10 years I felt like a valued customer. NOW I REALIZE I AM JUST A DISPOSABLE CONSUMER!! Sad, but true.

extremely disappointing service, every time. They are unorganized, shady, and regrettable. We have…read morebeen met with hours of frustrated customer service due to technology issues on their side, that is "fixed" until next time where they have no recollection or proof, and we have to do it all over again. Emergency services are in shambles, and the dispatch folks are seemingly also lost. absolute worst of it all, we have been charged multiple times for the same delivery, which is thousands of dollars lost in one moment.. Unprofessional, caused havoc, and definitely seeking other heating solutions moving forward.

I am a current Dodge Propane customer. I called this morning because we ran out of heating oil in…read morethem home we purchased 7 months ago, which is my mistake because we're not used to heating oil and have previously only had natural gas. I called Dodge to see about getting heating oil delivered and was told that they are not taking any new customers even though I have purchased propane from them several times. Bad customer service. Val is not exactly rude but has no customer service training it seems. As soon as I'm able I'm switching to another company for propane.

It's a great company with wonderful staff, who actually do care about customer service.read more

I've never left a bad review for any company. And I've been as patient as I possibly can. Until I…read morewasn't. Suburban Propane is abysmal in most ways other than a few nice service techs Our relationship started off okay. They delivered the tanks and came soon after to fill them. Within a few days we smelled propane outside. I didn't overreact. I called my heating guy and we agreed that it was probably due to being super cold and new. The smell dissipated. Almost three weeks later, we had no heat. Our heat guy came and realized there was only 10% fuel in the tanks and it was very cold. He explained that this is not a good combination for our Viessmann boiler. Suburban had us on autofill and were not supposed to let it go below 20%. I called for fuel and, at the time truly considered it an emergency since we had no heat. They promised to call immediately and put an emergency delivery on. One day...nothing. Two days...nothing. On the third day - and after I called a minimum of 10 times - they came back to fill our tanks. I literally had to heat with wood so the pipes wouldn't freeze...but forget about a hot shower. Suburban blamed the boiler. The Viessmann rep disagreed. After the fill, we really questioned why we had burned so much fuel in less than 30 days. Fun fact, the Viessmann actually tells you how much you burn and when. So we pulled the report and quickly learned that we didn't actually use all of the propane. Therefore, there definitely was some kind of leak. I shared that with Suburban and was told "there's never been a leak". My guess is that there was a leak and the tech fixed it and didn't share. There's no other explanation for the huge volume of propane "missing". It gets better. Over the next 2-3 weeks, we lost heat nearly 8 times. Always when it was very cold and in the wee hours of the morning. We woke up to an ice cold house and no hot water. I continued to call our heat guy who studied the failure codes and trouble shot. Eventually the system came back on. Recently, it happened again. He checked the tanks and realized the regulator was frozen. He put warm water on it and the heat kicked on immediately. AND the error code on the boiler was exactly the same as it had been. Appeared that we had a bad regulator. I called Suburban. Mind you...we were entering into what everyone is referring to as an arctic front over the next several days. Two techs came over and looked at the system onside (said it all looked great) and then the tanks and regulator. Corey acknowledged that we needed a new regulator. He promised me he would come back around 5 and install it. Again...we're going into sub zero temps. Much to my surprise (not), Corey didn't show. Nobody called. When I called service at 8 pm I was told they'd look into it. I was absolutely fuming. Again. Bad regulator. No heat. Nobody cares. They suggested I go out periodically and put a nice warm washcloth on the regulator. Hello??? A very nice woman called and apologized. The ONLY time anyone in management has taken accountability. She assured me that Corey got called to another emergency. Somebody didn't have hear. Um.....hello!! Me too. She told me she would make sure it was taken care of in the morning. Guess what? No call. No message. Nothing. At 11:30 I lost my mind and caller again. Nice kid named Andrew answered. I told him I realized this wasn't his fault but I was absolutely pissed. He agreed and told me to hold for a minute. Then Sue got on the phone. In my opinion she will be the demise of this company. She had told me earlier that "regulators freeze. We live in Maine. So you just need to deal with it". I've had propane my entire adult life living in Maine and it's never happened. This conversation with Sue was just as unproductive. I started going through everything they have failed including the lack of service and communication. She asked me to not raise my voice (clearly the wrong person the job give their horrible service record and reviews....cause you have to look hard to find one happy customer - maybe Sue's mom??) I explained that I was at the end of my rope, and I was absolutely sick of their lack of service and attention. And I also said "and now you want me to put a fucking washcloth on my regulator in the middle of the night." well little Miss Sue doesn't like swearing apparently. I wonder who works with all the contractors.? in reality she just doesn't like me because I demand service and explanation. And when they don't call me back, I call them over and over and over. She doesn't like that. She likes providing an answer and and then wants you to go away. She hung up on me. That's fine. It's her prerogative. She then called me back and said I talked to Webber and we have decided this relationship isn't going to work so you have 30 days before we come and take our tanks. That was slightly entertaining, cause I already have a new service lined up in two weeks.

I have used Giroux for a while now. We continued to use them after we moved to our new place…read more They offer auto pay which gives you a discount. Their website is easy to use and it is easy to schedule an appointment. I tend to use the web / email which allows me the chance to send a picture of what I think is wrong so they can trouble shoot. They are very timely with follow up and appointments to get to your house as soon as possible. I like that they will call you around 30 mins out so you don't have to stay home and wait.

Won a 100 gal certificate for their oil. They made us come in to the office to validate it. Said…read morethey would bring it possible in 2 days. 3 weeks go by and no oil??? I checked my tank on each thursday as thats the day they deliver to our area but no oil, no foot prints in snow leading to tank fill??? So i called them and sure enough i was told the delivery was made. No delivery ticket was left, no increase in tank level?? Was told my tank guage must be sticking, ok i thought but whats the chances of the second guage on the second tank next to it being off? They are linked together and both would need to be stuck. Anyways we had the tanks filled today and they work fine. Giroux gave out a certificate to a charity event and never honored it.

I normally would never Shame anyone on Facebook but I just can't seem to drop this. The…read moreemail/letter below was sent 2 days before the service was to be installed after waiting over a month to get the appointment. This company does oil/Propane sales and delivery in the Berlin, New Hampshire area. I tried to call them and Georgia was one of the worse people I have ever had to deal with in my Career. They should have recorded phone lines so the owner can hear how she talks to people.

From the owner: CN Brown Energy has been in the heating oil business for over 75 years. We offer value and…read moreexperience as well as an everyday low price on heating oil, kerosene, propane in addition to supplying residential & commercial electricity in Maine since 2012. We are a family owned business and value the long term relationships with our friends in Maine, New Hampshire and Vermont.

I would give ZERO if it was an option! Most unprofessional…read moreexperience I have ever had!! Thankfully, I was at home when this delivery was supposed to occur. As I was getting out of my car, I realized that the delivery person a.k.a. the owner had ripped my gate off my fence. When I asked him if that's what actually happened he said "there was ice there. What was I supposed to do?" Not : "I'm sorry " "It was accidental " "I pulled too hard" But "WHAT WAS I SUPPOSED TO DO?!?!" Perhaps- not deliberately destroy my fence?!? There were indeed other options- including leaving or asking me to open it. Maybe he feels entitled because he's the owner. I was in the driveway when he arrived with my headlights on- as I had just pulled in. However, he never communicated any concerns to me just ripped the gate off. Then accused me of not taking care of my property. Class act !! It may make NO difference to him if I never use his service again- but you can be sure I will share my experience. And thankfully it is all on my security camera as well. I will be sending an invoice for repairs.

Oil prices are fair, online electronic payment options a huge plus, personal service most helpful…read moreand reassuring. Burner service is excellent and fairly priced. Advance recommendations on repairs, replacement parts, and thermostats have avoided problems during the critical cold season. I have been customer for over eight years and plan to continue. Dependability is my main concern, and Maine Heating Solutions comes through. R.P.

Everyday the hours of this store changes one day it's open until 10 the next day it's closed at 8…read more Then the employees decide when and when not it's open because the time on the door isn't the same

Both staff members were extremely disrespectful when telling me my temporary state of Georgia…read morelicense was not an acceptable form of ID. When I asked if I could show them my passport instead they told me I need to get out of line so they can serve the other customers.