Beaupre installed our propane tank 11 years ago and just installed a propane gas log set into our…read morefireplace. Neat, polite and efficient. They return calls and show up when the say they will.

From the owner: Beaupre Fuels is a family-owned heating oil and propane company proudly serving Biddeford, Saco,…read moreOld Orchard Beach, Kennebunk, Wells, Scarborough, and surrounding Southern Maine communities since 1947. We specialize in reliable heating oil delivery, propane delivery, kerosene, tank monitoring, heating system installation, furnace and boiler repair, preventative maintenance, and 24/7 emergency heating service for residential and commercial customers. Our experienced team is committed to dependable fuel delivery, competitive pricing, expert HVAC service, and exceptional customer care to keep Maine homes and businesses warm year-round. Located in Biddeford, Maine, Beaupre Fuels has built a trusted reputation for quality heating services, fast response times, and personalized local support for more than 75 years.

Automatic oil deliveries always on time, service calls completed by very professional and nice…read moretechnicians. I'm very happy with the service they provide and have never had any issues.

AWFUL! This company was absolutely horrifying to work with. I have never been so disrespected and…read moreoffended by a service provider before. If customer service is something you value, DO NOT use this company.

I've been with them for two winters now. BOTH of the winters had a point where they took me off of…read moreautopay for no reason and had to call me to find out where my payments were. This winter (to be fair, it was an exceptionally cold one) they let my tank empty twice. Actually, depending on how we're going to look at my third point, possibly three times. In mid February my tank was empty because they couldn't get to it. This had never been a problem before so I didn't think to fix it. Instead of leaving me a note and an explanation for why my tank was empty or a request to free up the tank, they just left. At that point I was furious because they'd done the "oops we took you off autopay" thing and then didn't even deliver. After a few days of having no propane I got home early enough to call them. Coincidentally they delivered that morning/afternoon but since my tank was empty they had to lock it until they could ensure that things were working with the fresh delivery. which meant I had to wait for someone to come back. (legally required, but shouldn't have been a problem.) This call took a while and it spanned a few different departments to get things straightened out. The last one I talked to involved me telling them to take me off of autopay, and that I'll call them when I need deliveries. The guy said that he could do that, and we even talked about how to switch the tank to another company. Last week my propane went out again. Since I'm moving at the end of the month I decided to just use electricity for my heat to finish off the month. They delivered today. Why did I get a delivery today? I'm still on autopay. This means that even if they were supposed to be monitoring my tank, they would have been about a week late. When I called they decided that they needed to talk to my landlord. I warned him that I gave them his number and he said that this has happened to two of his tenants in the past. I've been removed from their service twice due to incompetence. When I told them to take me off they didn't. The only upside to this company is that even when I've called, raging and swearing, they've managed to keep their cool and take it well. With all the problems I've had with them, I believe I've talked to at least 5 different people and the madder I am, the calmer they tend to be.

Just letting everybody know that I recently cancel my account with dead River oil Co. in Biddeford…read moreMaine. There oil prices are anywhere from $.25-$.60 more per gallon than any place else in the area. They even charge $399 for a Annual service plan and tank sure. They also automatically charge me $221 for an easy Cap Price protection'. So that's $621 even before they make an oil delivery that charges $.25-$.60 more per gallon than anybody else. I call that highway robbery, irresponsible, and price gouging. I urge anyone reading this, to start saving money, and bring your business to Ranaldi oil in Scarborough. They are prices are upfront, reasonable, and responsible. You will notice that Dead River Oil company has huge buildings, warehouses, and other major infrastructure's , just to deliver your oil. Why is it that smaller companies can do the same thing without massive overhead that people like us have to pay for?

Customer service at this store was the best ever! I needed a Weber grill delivered on a certain day…read moreand they did it. It didn't cost more for them to put the grill together nor did they charge for delivery. Their selection of Weber grills and accessories is amazing. I would definitely recommend this store! I will certainly return there!

We just installed a generator, and the company we had contacted for propane on the day of the…read moreinstallation simply didn't show up - despite our being told that the propane would be delivered "first thing in the morning." They supposedly had an emergency. (See below about how fast they returned my call when I cancelled their service.) I contacted Waltz in a panic and, once they ascertained that we owned our tanks, they were able to get to us the same day and within a few hours and, after ensuring that everything was as it should be with our tanks, filled the tanks. I want to add that - as opposed to the former company, who did not respond to my emergency call inquiring as to where they were and ONLY called me back when I left a message saying they were no longer needed (and they called back seven minutes after *that* message) - each and every time I called Waltz & Sons the calls were answered promptly and courteously and my questions answered. Although I didn't appreciate the former company's "let them eat cake" and "we'll get back to you when it suits us" attitude, I consider that now that we are customers of Waltz & Sons, everything DEFINITELY ended up all for the best! I should add that the people who provided and installed our generator said that they have had a number of dealings with Waltz & Sons and recommended them highly. In addition, months before, I had compared prices for about six propane companies with Waltz coming in as the second least expensive and the company that never showed being least expensive, so paying a TINY BIT more to actually deal with a competent and efficient company that shows up has turned out to be well worth it.

From the owner: We are a family owned and operated business specializing in Residential Propane Delivery and…read moreInstallation since 1996. We service a 50 mile radius of Buxton, ME.

I rate this a 3.6. The gas station that is connected to the pumps is pretty nice. Lots of options…read moreinside the store. I know it's all of Maine but I don't like how you have to hold down the gas handle filling up the tank. Clerks were nice. 2 of them dawgs behind the counter hard at work so line goes fast. Pretty safe space outside and welcoming. #FuckKyrieIrvig

Paid $15 for car wash. There was not an attendant to…read moreposition the car to go through the wash. Finally someone came out after beeping. They kept yelling at us to put the car in neutral after they lined us up, we had it in neutral from the point they instructed to. We came out of the car wash with the car covered in soapy bubbles. Went in and complained and was instructed to go through again. Went through a second time and the car was covered in soapy bubbles AGAIN. We drove home and rinsed the bubbles off. The car did not even look like it had been through a car wash. Do NOT recommend getting a car wash at this location!!

just now We have been customers of Eastern Propane for about…read more7 years. Eastern is the best in the area for sure! This past weekend our propane tank decided to release pressure and it was a scary situation. Justin came right out and assessed the situation and explained what was happening, and assured us that we were not in any danger, thank goodness! He ended up taking the tank (by himself!), took pictures of the damage, and was back the next day with another tank. He definitely is an exemplary employee and deserves a 10 star rating!! All in all, Eastern is an excellent company.

So as a widower whose wife used to handle the utilities I feel really taken advantage of by Eastern…read morePropane. I hate bills so I did a pre-buy in June for 2.05, paid in full. Then in July the association got an offer of 1.94 on a prebuy from Eastern. Since I had not signed the original contract they honored the price, but were really vague about how the credit would be applied and refused to mail me a check for the difference. If Mr Clement and Eastern need my $102 that bad u feel sorry for them. BUT IT GETS BETTER..,actually worse. Dead River approaches the association and offers 1.79 a gallon. This is a warning to read the prebuy contract(who does really)with Eastern. In a rude way I was told you're locked in...nothing we can do. Plus "we don't know how Dead River is doing it. Really. Either Dead River is a much smarter more efficient company, or Eastern essentially said too bad dummy. Great way to build a customer base. BUT WAIT I said that I wasn't feeling very warm and fuzzy with Eastern so I asked what happens if there is a balance at the end of the season. Now bare in mind I had already told the girl I would no longer be a customer next year. She said we will apply it to next year, but if I insisted they charge a .50 per gallon fee. So something I paid for gets docked for what? Greed I guess. So stay away from Eastern, cash...not the customer...is king.

Let me tell you about my experience with Wolfeboro Oil, now a part of Eastern Propane and Oil…read more.. We are NYer's for now, but are going to be spending 1/2 of our time in the home we purchased last week in Wolfeboro. Today is Tuesday and we moved in Friday. This home has a very complex mixed system (radiant and baseboard) with 5 zones, old parts cobbled together by the builder, etc. It is a potential nightmare. First, I called the office and spoke with Jody and set up an account. She was awesome and helpful. I explained to her that I was concerned about the heating system and needed some help understanding it. She said "you need Troy, I spoke with him and he knows that system". Today, I meet Troy Glidden. He had called me a few times and he said he'd be able to stop by and walk me through things. So Troy just left, and what a top notch guy. He spent 30-45 minutes walking me through things, and I have a feeling that since the system is going to need some attention - that we are going to get to know each other well. He is a thoughtful, nice guy and he knows his stuff. He's going to be back to do a tune up and we will be addressing some issues with things here as we go. Troy is very impressive. Oh, and for today, no charge...he came out because I was a new customer and he knows the system. That doesn't happen in New York.

Overcharged, overpromised, underdelivered. I would not recommend this company to anyoneread more

I switched to P Gagnon & Son a few years ago after being dissatisfied with another propane company…read morewho had been bought and sold several times and now had poor customer service. P Gagnon has been great from the start dealing first with the salesman, The removal of the prior company's tanks and the installation of theirs. I am mostly a seasonal resident but when I have spent a week or two when it's been cold and I know I am going through more propane then they expect based on my customer profile and billing patterns, I call and let them know and where the gauge is at so they can put me on the schedule for delivery if I need it. They have always been responsive to that, even at the busiest times of the season. They have always been pleasant and answered my questions. I needed service on a Renai heater last year and they did a good job with scheduling and servicing for me. I heard recently that they sold their propane service to another company that wanted to expand into Maine. So far, I have not noticed any difference in the service that I have been getting after that sale which has been some time ago. The same people are answering the phones and delivering the propane and the trucks still bear the company name.

I have contacted them 30 days ago to remove their propane tank from my property in Dover. Phoned…read morethe office twice and was told they are short staffed. This company doesn't value good customers.